Customer Service Manager
Resume:
Sherri Johnson
Drexel Hill, PA 19026
***********@***.***
AREA MANAGER / COMMERCIAL LOAN ANALYST
Overview
More than nine years working for and managing retail establishments. Recognized for delivering unparalleled customer service. A creative and motivated individual recognized for effective interfacing with a wide range of both internal and external customers. A verifiable track record of success backed by impeccable references. Areas of expertise include:
Employee Management
Exceptional Customer Service
New Location Start-Up Management
Persuasive motivator
Strong communication skills
Merchandising and Display
New Product Introduction
Budgeting/Record Keeping
Problem Solving
Inventory and Pricing Controls
Computer/POS Scanning Use
Employment
TD Bank, Upper Darby, PA 10-201*-**-****
TELLER SERVICE MANAGER
The Teller Services Manager establishes and solidifies Customer relationships by providing legendary Customer Service based on Guiding Principles, CWI, Think SMART and WOW! Shop criteria. The Teller Services Manager provides oversight to Store operations, including supervision of personnel and performance of all operational duties. The Teller Services Manager reports to the Store Sales and Service Manager and/or the Store Manager.
Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
TD Bank, Haverford, PA 03-2016-Present
CUSTOMER SERVICE REPRESENTATIVE II
Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales
Maintains strong product and sales knowledge and champions core service values
Provides sound advice at every Customer interaction to create a positive Customer Experience and ensure that the Customer’s financial needs are met
Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction
Responsible for meeting or exceeding specific individual sales goals
Customer service by meeting all Customer demands as they relate to relatively more complex transactions and assisting less experienced personnel
Solves problems independently
Performs a broad range of tasks of varying complexity and scope
Trains less experienced team members
Participates in opening and closing Store procedures
Cross-sell products to provide multi-services for Customers and makes referrals to partners
Ensures Customer problems are handled appropriately, escalating issues when necessary, know when to consult Managers and when to “Bump-it-Up”
Engages Customers in conversations regarding their current and future financial needs. Also educates Customers about bank products and servicess
MidCoast Community Bank, Wilmington, DE 06-201*-**-****
COMMERCIAL LOAN ANALYST
Prepare commercial loan documents for all business banking markets, carefully review and analysis of all supporting documentation and credit approvals. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
Order appropriate searches and certifications, Real Estate, Flood, UCC and Certificates of Good Standing. Complete booking and loan maintenance.
Ashley Stewart, Cherry Hill, NJ 2011-2014/2015
AREA MANAGER/MANAGER
Lead a staff of over 30 employees, ensuring that store managers and their staff keep stores to the highest possible standards setting sales targets, maximizing sales and profitability, providing team with a stimulating and supportive environment, maintaining and increasing standards of customer service, driving team performance, controlling the training and development of staff
PNC Bank, Philadelphia, PA2001-2004 & 2007-2010
LOAN ANALYST
Prepare commercial loan documents for all business banking markets, carefully review and analysis of all supporting documentation and credit approvals. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
Sovereign Bank, Philadelphia, PA 2004-2006
COMMUNITY BANKING ASSISTANT MANAGER
Managed staff of 20 employees in exceeding sales goals. Developed and implemented new sales and marketing strategies to increase business and market share. Completed monthly, quarterly audits. Completed weekly schedules, managed PTO time. Grew commercial business.
Education
American Principles in Banking, Philadelphia, PA 2003
West Chester University, West Chester, PA 1991
References and Supporting Documentation Furnished Upon Request
Contact this candidate