Administrative Assistant Customer Service

Daine Douglas

Medical Assistant

Portsmouth, VA *3702

************@*******.*** - 757-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Medical Administrative Assistant (Externship)

Smithfield Packing Clinic - Smithfield, VA - May 2016 to August 2016

- Answered phones, obtained patient assessment/vitals and updated charts

- Administered drug, alcohol and hearing tests for preemployment/current employees

- Prepared accident claims for worker's compensation and accidents investigations

- Assisted with wound care and prepared examination rooms Personal Care Aide/On Call Emergency Aide

HCC Personal Touch Care - Hampton, VA - October 2015 to May 2016

- Assisted patients with personal care needs and maintain patient logs of services rendered

- Prepared meals and assist with feeding when necessary

- Maintained a safe and comfortable environment

- Provided compassionate emotional and social support Childcare Provider/Owner

Daine's Daycare - Portsmouth, VA - January 1992 to March 2016

- Performed a variety of activities for children such as educational games, songs and short stories

- Developed daily activity plans, staff schedules and conducted monthly patent meetings

- Ensured that children were supervised at all times and prepared nutritious meals and snacks

- Supervised staff and ensured compliance with state regulations Restaurant Manager/Owner

Daine's Island Hopping Caribbean Restaurant - Portsmouth, VA - October 2010 to January 2015

- Supervised all in house aspects of the business

- Managed restaurant operations such as customer service, vendors and inventory control

- Controlled the overall cash flow to meet weekly expenditures and promoted the business through media and social events

- Hired/ treined staff and provided a friendly work/dining environment Bank Teller

Citizens Bank - Providence, RI - April 1999 to October 2002

- Audited cash vault, ATM machine and teller drawers

- Processed customers transaction and resolved customers conflicts

- Handled all customers concerns and issues with high professional courtesy Manager

KFC - Providence, RI - January 1989 to March 1996

- Ensured appropriate food preparation activities

- Trained new hires, mentored existing employees, setbgoals and encouraged staff to meet them

- Inspected kitchen activities to ensure cleanliness

- Maintained inventory control and followed health department regulations EDUCATION

Medical Administrative Assistant Diploma in Medical Assistant Everest College - Newport News, VA

2015 to 2016

SKILLS

File Management/Scheduling, Medical/Insurance Terminology, Billing/Coding, Claim Gear/Billing, Vital Signs/CPR Certified, HIPPA/OSHA Trained, Insurance Collection, Patient Processing, Written/Oral Communication, Time Management/Scheduling, CME Coordinator, Healthcare Accreditations AWARDS

Attendance Award

September 2015

Perfect Attendance Sept 2015-Oct 2015

Attendance Award

October 2015

Perfect Attendance Oct 2015-Nov 2015

CERTIFICATIONS

CPR & First Aid

March 2016

ADDITIONAL INFORMATION

Motivated Medical Administrative Assistant graduate whom is proficient in prioritizing and completing tasks in a timely manner. Dedicated to success and works well under pressure. Trained at multitasking to achieve individual and team goals. Attentive to detail and produces quality results.

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