Customer Service Sales

Trenton Tuggle

*** ******** **** *****, ** *****

Ph: 817-***-**** Email: ***************@*****.***

Executive Profile & Objective

Versatile and intuitive sales professional with over 10 years experience at achieving results with leading organizations accomplished in business planning and development seeking an Executive Logistics/Sales Position that will utilize my skills in strategic planning, team development, performance management and relationship building. Exceeded assigned sales quotas by 30%, Increased productivity targets and product line targets within assigned geographical area by 15%. Participated and completed in ongoing sales training programs such as MIT Executive Sales Education, Sales Force, & The Four Percent Group. Strived to continuously improve sales ability and work habits. Contributed to a professional sales atmosphere through positive interaction with sales associates and customers. Managed a prospect & customer database using CRM/sales force automation tools. Met defined standards of sales practices and ethics, ensuring the quality of each presentation and sale. Other applicable strengths include account management, business analysis, problem solving and influencing decisions.

Experience

Quality Logistics Systems - Dallas, TX

2009 to Present. VP of Operations/Freight Broker/Logistics Coordinator/Sales Agent

Generated new development deals for the Transportation Industry for both Shippers and Trucking Companies Nationwide through a consistent sales program to build new business in the market place. Consulted with businesses on how to sell more business in all modes of transportation (FTL, LTL, Flat, Rail, and Air) and Increased revenue by 40% while monitoring the bottom line by producing sales reports when needed. Established pricing and programs to improve service and reduce overall freight cost by 25%. My strong areas are working with people and team building through helping others and solving problems at the core to reach the goals of the organization. Consistently delegated teams In a face paced atmosphere establishing and leading with our mission creating diversity and utilizing Individual strengths.

North American Freight Exchange - Fort Worth, TX 1999 to 2008 Owner/VP of Operations/Customer Service & Sales

• Responsible for all facets of FTL and LTL on time transit schedules. Identified problems and worked with operations managers to develop win-win solutions to provide on-time pick and delivery results. Cultivated relationships with a large customer base in the transportation industry and uncovered new customer needs to monitor service for daily reports.

• Built customer Service and operations organization from the ground up--conceptualizing and realizing strategic plan that generated a +65% increase in revenue compared to the prior year. This was accomplished through close management of a monthly rolling estimate process, analysis of causal data focused effort on customer demand.

• Trained teams to work directly with customers from all aspects, such as FTL, LTL, both dry and refrigerated and Hazmat orders. Educated Individuals to work directly with drivers to confirm and assist, to complete customer orders and assure quality service.

Tech Transport of Texas - Fort Worth, TX 1996 to 1999 Logistics Coordinator

• Coordinated and booked orders inbound /outbound transportation for both dry and refrigerated FTL while monitoring carrier fall off and re-power. Coordinated contact with customers regarding service issues to make necessary adjustments. Built a substantial customer profile while surmounting obstacles, such as selling in poor market conditions and overcoming objections. Major account responsibility included: Heinz, Del Monte, Gerber, Service Craft, Rock Tenn, Dole to name a few.

• Monitored on time pick and delivery service for daily reports to comply with customer demands. Managed a customer service and operations team that yielded on time pick and delivery percentages above 98% annually. I was awarded the President's Award for leading our service team to best customer service, best revenue in 1996.

*Revised service procedures that yielded less service failures, lower cost, and net savings of 25%.

Ameri-Truck Refrigerated - Fort Worth, TX 1994 to 1996 Dispatcher / Customer Service; Claims Analysis Manager; Operations Manager

• Booked loads and made appointments that coordinated with transit times.

• Responsible for leading and managing key operational processes with a customer facing organization. This includes working closely with leadership and traffic managers.

• Worked directly with customers from all aspects, such as FTL, LTL, both dry and

refrigerated and Hazmat orders. Worked directly with drivers to confirm and assist, to complete customer orders and assure quality Service

Education

• Arlington Heights High School - 1984–1987

• University Of North Texas – 1988 - 1991

Trenton Tuggle

301 Commerce Street, Fort Worth, TX 76102

Ph. 817-***-****

*****.**************@*****.***

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