Information Technology Service

JOHN VINCENT GRAJEDA Mobile: 512-***-**** E-mail: ****.*******@*********.***

Education

Masters in Healthcare Administration & Management (MHA) 2017 Information Technology specialization

Colorado State Global Campus University

Bachelors of Science in Respiratory Care (BSRC) 2009

magna cum laude

Midwestern State University

Associate of Science in Respiratory Care (ASRC) 2008

El Paso Community College

Dell Senior Analyst CSD

Over five years of training and technical troubleshooting mission critical data storage systems. Working knowledge of MediTech and Cerner applications including Microsoft’s Access DB, Excel, Word, PowerPoint as well as Adobe Photoshop, Illustrator, After Effects, InDesign.

Registered Respiratory Therapist

Over five years of critical care experience assessing, treating, and educating patients

Senior Analyst Server Support Technician Experience

Senior Analyst CSD PowerVault 220 SWAT. Excellent verbal, communication, and organizational skills. High level critical thinking. Nationwide onsite server analyst.

Identified potential product weakness; provided design guidance/recommendations for

improvements to subsequent redesigns to prevent catastrophic failures on high

availability clusters and RAID configurations.

Completed Dell’s / RedHat RH-300 RCHE Linux training, 2003.

Working knowledge of hardware process of elimination practices to ensure correct identification of malfunctioning/nonfunctional hardware component(s).

Familiar with RAID 0, 1, 5, 10 configurations, operating system installations, PERC BIOS firmware updates, and driver updates.

Familiar with PE Server, PV220 hardware (SCSI hot swappable hard drives, backplanes, controller cards) components.

Provided technical hardware support and provided dispatch of parts and/or service according to Dell specific warranty service contracts.

Provided hardware support for PowerEdge Servers, PowerVault 220 SCSI Storage units, Precision Workstations, Optiplex, Dimension, Latitude and Inspiron systems via telephone, e-mail and remote in real time as Resolution Assistant

Mentored and trained newly hired call centered server technicians; Dell support center located in Twin Falls, ID. Took initiative and created hands-on labs to provide call center technicians familiarization of hardware troubleshooting for server, storage units, controller cards and minimizing hold times improving phone metrics, May 2004.

Respiratory Therapist Experience

Developed respiratory therapy services for RNC of Austin.

Recommended strategic thinking and direction for program. Established functional objectives in line with RNC of Austin objectives by highlighting critical measurements, determining productivity, quality, and customer-service strategies.

Developed financial strategies by forecasting and anticipating requirements. Created and developed plans of action based on risk assessments and created corrective plans of action.

Educated nursing, facility staff, patients, and family members by providing in-servicing on acute and chronic care cardiopulmonary therapies and procedures.

Developed staff and nursing orientation to respiratory care. Observed staff performance and provided training, coaching, and counseling when necessary.

Ensured regulatory compliance to bring proactive solutions and quality improvement processes for best practices.

Trained staff on respiratory care for critically injured/ill patients per departmental & physician directives: Trauma/ER, ICU, & CVICU in accordance within HIPPA, JCAHO, OSHA, & FDA protocols.

Assisted physicians with invasive procedures including endotracheal intubations and chest tube placements. Certified in arterial line insertion & arterial blood gas (ABG) withdrawals and analysis.

Initiate and management of invasive artificial ventilation for critically injured/ill patients. Working knowledge of ventilator modalities AC, VC/VC+, PC, PS, SIMV. PB840 & Avea ventilators.

Proficient in patient assessing, planning, implementing and evaluating of patient plan of care for COPD & cardiopulmonary sensitive populations. Documentation of therapies and reactions.

Trained newly hired therapists, created aseptic tracheostomy care, BiPAP, CPAP, The VEST CPT, best practices education program for healthcare workers.

Work History

Retirement & Nursing Ctr.

Austin, TX

2014-2015

Maxim Health Care Staffing

Austin, TX

2013

Del Sol Medical Center

El Paso, TX

2012-2013

Sierra Medical Center

El Paso, TX

2009-2011

Dell, Inc

Round Rock, TX

1999-2004

Certifications

Texas RCPIII, RT Registry, Basic Life Support (BLS-CPR)

Professional References Provided Upon Request

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