Customer Service Security Officer
Resume:
Jacob Paa Molenaar
Newark, NJ ***04 US
Mobile: 201-***-**** - Ext:
Email: ***********@*****.***
Availability:
Job Type: Permanent, Temporary, Term, Seasonal, Presidential Management Fellows, Internships
Work Schedule: Full-Time, Shift Work
Work Experience:
Prudential Center (Guest Service Representative)
Newark, NJ United States
09/2008 - Present
Duties, Accomplishments and Related Skills:
ASSISTED GUESTS TO FIND LOCATION OF SEAT: Assist guests with locating their seat assignments and usher guests through the lobby. I provide security and safety to all customers by assisting them to the location of their seat. I also insure that the customer has safe passage to and from their seat as needed.
SERVED AS CONCIERGE FOR CUSTOMERS: Act as concierge assisting guests with their needs and directing them to services. I would point customers into the proper direction of their desired location. Also answered any and all questions or inquiries as needed to make sure customer was provided best possible experience.
Supervisor: Alanna Hatcher 973-***-****)
Okay to contact this Supervisor: Yes
Metro-One Loss Service Group(Security Officer)
Lyndhurst, NJ United States
July, 2010 - December, 2013
Duties, Accomplishments and Related Skills:
RESPONSIBLE FOR VARIOUS LOCATIONS: Responsible for transportation vehicles, rental cars, hotel shuttle, public restaurants and Home Depot. I would attend these locations and provide security their venues at various times when necessary.
OBSERVED AND REPORTED: I would arrive at the designated location. I would patrol the venue to notice any possible risks or entry points. After I first assessed the location, I then would sit at a designated location assessing any possible threats. At certain times I would walk around the premise to insure that location was safe and no risks were present. If I noticed something suspicious I would report it to the proper individual.
Supervisor: Charles Amoyaw 973-***-****)
Okay to contact this Supervisor: Yes
Gateway Group One(Security Officer)
Newark, NJ United States
December, 2007 - July, 2010
Duties, Accomplishments and Related Skills:
ESCORTED PASSENGERS: I escorted passengers in and out of boarding gates and patrol areas prone to security. I utilized my attention to detail to assess all patrons in attendance. At all times I would be aware of my surroundings to be aware of any possible risks to myself or the venue. As needed I would report any possible threats or suspicious activity.
NOTIFIED PROPER DEPARTMENT OF UNATTENDED BAGS: During patrol of the venue and location I would be aware of all patrons and their belongings. At any time I would notice an unattended piece of luggage, I immediately notified the correct personal. Unattended baggage or belongings would pose a risk to the establishment.
Supervisor: Connie Jason 973-***-****)
Okay to contact this Supervisor: Yes
U.S. Agency for International Development (Mail/File Clerk Supervisor)
Accra, Ghana
January, 1981 - December, 2002
Duties, Accomplishments and Related Skills:
SERVED AS A LIAISON: Served as liaison between United States and Ghana and Supervised two other persons in the communications and records units. I used a tracking system to locate mail sent out of the mission via courier services. In order to complete my daily tasks and duties I employed my excellent communication skills to provide exceptional customer service. For example if I did not know a vital piece of information I conducted research until I obtained the required data.
IMPLEMENTED A NEW SYSTEM: Implemented system to maximize the usage of photo copiers and ensured systems performed all typical first level supervisory both personnel administrative functions, including on the job training in the mail handing, and file functions. I made sure all of our systems and databases were being monitored in the case of security risk. All systems were under security surveillance to eliminate the chance of cyber fraud of information shared over different devices.
Supervisor: Ray Danber ((011-*********)
Okay to contact this Supervisor: Yes
Education:
Accra Polytechnic Accra Ghana
Associate's Degree 07/1983
Major: D.B.S - Accounting
Tenashi One Boys Osu-Accra Ghana
High School or equivalent 06/1971
Job Related Training:
JOB-RELATED TRAINING
Veterans Vocational Institute
400 Clock Hours Homeland Security
Completed – 2012
Additional Information:
•I have over 25 years of Professional Excellent experience in Customer Service, Flexibility, Decision-Making, Problem-Solving, Team Work, and Resourcefulness and other Characteristics that an individual need to perform work roles or occupational functions successfully and I handled Classified and Unclassified Information.
•I have 5 years in Security Officer directives and regulations with good excellent experience in Security Guards functions, Federally owned or leased buildings and property, protecting Government equipment and material, and controlling access to Federal installations by employees, visitor, residents, and patients. The purpose of security guard work is to protect and prevent loss of materials or which are important for national defense, for public health or safety, or as national treasures. And Security Identification (TSA Regulations 1542) Port Authority of NJ and NY Certification.
TRAINING CERTIFICATES
•Goodwill Works Industries Soft Skills Certification
•NJ Security Officers Registration Act (S.O.R.A. Certification)
•C.P. International Security Academy (NY Security License)
•PRE:TEST Course for Fireguards
•Mobility Assistance Certification
•CPR & Heart AED Certified (UMDNJ Hospital Newark, NJ)
AWARDS AND HONORS
•September, 1988: Recognition of high standard of performance in his day to day performance of duties.
•April, 1993: Recognition of exceptional performance in volunteering to stay late for three consecutive nights in order to meet an urgent need to reproduce over 5000 pages of contract documents.
•December, 1993: Incentive Award for sustained high level of work performance during the year.
•August, 1998: Letter of Appreciation for services provided by the Interagency Energy Task Force.
•June, 1998: Length of Services Award-- 10 years with U.S.AID- Ghana.
•July, 2000: On the spot Cash Award for performance beyond the call of duty during the Regional Communication and Records Workshop in Ghana
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