Desktop, Server, Networking, Technical Support

Chris Bridges

**** * ******** ******* ***. ***, La Porte, Tx 77571 281-***-**** ************@*****.***

IT Support Specialist

Accomplished IT Support/Project Management Specialist with 20+ years experience supporting and managing PC’s, Mac’s, mobile devices, Windows server 2008,2012, networking infrastructures (Cisco, HP, Sonic Wall) voice and data center operations across multiple platforms (Windows XP, 7,8, Novell Netware). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.

Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

Education

Graduate of Cy-Fair High School 1985

Attended Blinn College, Brenham Texas 1985-1986 (Non Graduate)

Attended Houston Community College 1987-1988 (Non Graduate)

IT Support Skills

PC/MAC hardware and software support

Remote support (Windows remote desktop, Citrix, Logmein, Ultra VNC)

Wi-Fi troubleshooting, support, implementation (Cisco, Engenius)

Ethernet cabling, installation, mapping

Virtual Server (VMware, MS Hyper-V)

Internet Monitoring (Spectorsoft)

Enterprise Virus software (Mcafee, Vipre)

Project Management (IT and Construction)

Mobile device management (Blackberry, IPhone, Android, Windows)

LAN/WAN administration (Cisco, SonicWall, HP Procurve)

Windows server 2003-2012, installation, administration

Active Directory administration

WYSE terminal support

Windows thin client support and installation

Backup solutions (StorageCraft ShadowProtect, Backup Exec, SonicWall CDP)

Security/Time management Solutions (Kronos, ADP)

IP Video security (ADP, Cisco)

IBM RS6000 RISC system (AIX)

Phone systems (Mitel, Shoretel, Rolm, NEC)

Disaster Recovery Solutions

Training & Mentoring

Documentation, Instruction manuals, PowerPoint training presentations

Excellent communication skills in multiple business environments

Chris Bridges

Professional Experience

Harris County Auditor – (Houston, TX) 11/2015 – 7/2016

IT Support Specialist

Provided IT support for the Harris County Auditors office, which included desktop, software and printer support for 300 employees.

Budgeting, inventory management, ordering and setup of new IT equipment. Initiated the first ever document management system with the county’s IT services department. Initiated a disaster recovery office where the county could run its AP, AR and payroll from another location in case of emergency. I also initiated automatic system to keep track maintenance issues, immediate alerts for down printers and copiers, automatic supply ordering for 120-networked HP printers and Xerox copiers. Provided remote help desk support for field auditors and personal on site support for software installations and training for Microsoft Office, Adobe Acrobat Pro, and IFAS (Harris County’s system)

Installed the first ever web based firewall system to eliminate employee’s use of non-business related applications i.e. Facebook, Streaming, etc. Created the first map of all offices with up to date information on IT inventory such as laptop’s and desktop’s and printers with serial number and IP info for each machine.

Worked with the county’s technical services department on server and email issues.

Varel International, LLC - (Houston, TX) 3/2011 – 2/2015

Houston/Gulf Coast Desktop Support Specialist

Provided personalized Desktop and technical support with a smile to over 120 employees in four separate office locations without local supervision including engineering, sales, administration and manufacturing. Daily activities included PC desktop laptop, tablet hardware/software troubleshooting and repair. Network troubleshooting, implementations, Mitel digital and IP phone administration, VPN connectivity, Wireless connectivity and security, OS upgrades, MS Active Directory management, MS Exchange 2008 email administration. Print server management, Xerox Workcentre, HP Printers and plotters, Video conferencing, (Skype, Cisco).

Also added insight and assistance to any Project Management activities that would involve IT.

Took initiative to answer as many Help Desk emails from outside sales force day or night remotely using MS remote desktop, Citrix and Logmein remote management tools.

Implemented disaster recovery plans from simple LTE Internet backup segments, daily tape backups, and incremental NAS real time backups using Storage Craft software.

Durio & Company, PC – (Bellaire, TX)

February 2001 – December 2002

March, 2008- March 2011

IT Consultant

Independent IT desktop and technical support contractor for an accounting firm in Bellaire, Texas. Setup office networks, (Cisco, HP) and phone systems, (Mitel, Shoretel) and provided daily PC hardware and software support for large accounting office. Contracted out to clients for technical support, ranging from simple network implementations, PC hardware support, IT Project Management, Infrastructure planning and implementation, MS Exchange administration, PC and server installations and maintenance from MS Server 2003 – 2008. Also, gave advise on IT implementations from server hardware/software to networking security and planning.

R&D Construction – (Lake Charles, LA) – January, 2005- February, 2008

Project Manager/Property General Manager

Total IT design and implementation of a state of the art Hotel and RV Park. Designed, implemented, and administered Cisco network and video cabling infrastructure, IP video security, electrical design, Hotel Point of Sale System. Wireless administration. (Cisco, Engenius). Lead Project Manager for all aspects of building construction and maintenance after opening. Installed hotel phone system (Mitel IP), Dell servers running MS server 2003, inventory control, housekeeping logistics, HVAC and Fire control systems.

Centennial Communications Corporation - (Lake Charles, Louisiana)

Regional Inventory Manager / Desktop support

January 2002 - December 2004

In charge of telecommunications inventory and car phone installation centers, for five cellular stores in Lake Charles, Leesville, and Sulphur, Louisiana and Beaumont, Texas. Managed inventory records, in charge of publishing Sarbanes Oxley Auditing procedures. Managed six inventory and installation associates. Provided desktop support for store associates and managers. Repaired phones for customers, replacing broken screens and updating software.

Surpass Resource Corporation - (Houston, TX)

Convergent Resources Inc.

IT Support Specialist – August 1997 – December 2001

IT support for credit collection agency in which I specialized in multiple platforms including IBM RS6000 database mainframe, DOS, and Windows. Setup and administered Novell Netware for data storage and wrote scripts for data mining, and data exchanges from AIX system to Netware which ran daily. Also wrote scripts from within Netware for daily reporting to executive department. The IT department was in charge of many types of communications to receive data from different banks and financial institutions including DSL, Internet, email, tape, modem and bulletin board transfers. In charge of phone system, automatic dialers, networking, and IBM serial connectivity.

Promoted to IT Support Manager in 1998 for Surpass and Parent corporation Convergent Resources, in which I was in charge of managing four IT staff as well as Project Manager for new locations nationwide and sole analyst to test and implement technologies to optimize collections productivity. Negotiated IT contracts for Voice and Data, IT hardware, maintenance contracts and vendors.

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