Manager Design

Summary

User experience professional with over ** years working in the disciplines of information architecture, interaction design, content strategy & visual design. I have experience in agency, corporate, and non-profit sectors.

Qualifications

Strong interpersonal skills, communicating and interacting effectively throughout an organization with all levels of management, internal and external clients and vendors

Experience with user interface design patterns and standard UCD methodologies

Excellent writing skills

Bachelor’s degree in Communications with New Media emphasis

Skillset

User Experience Design, Information Architecture, Rapid Prototyping, User Research, Interface Design, Heuristic Evaluations, Usability, Wireframes, Interaction Design, Content Strategy, Content Management, Personas, Scenarios, most design and prototyping tools (Sketch, OmniGraffle, Balsamiq, inVision, Axure, Justinmind, Marvel, Adobe Creative Suite, etc.)

Experience

HealthVerity – Philadelphia, PA

Lead Designer

September 2016 – October 2016

HealthVerity is a relatively new IT startup that is developing a cloud-based platform that enables healthcare providers to discover, license, and link HIPAA compliant and de-identified healthcare data.

In this brief role, I interviewed key stakeholders and conducted a heuristic evaluation and functional prioritization of the current in-development UI. Next, made recommendations based on my experience. I then created mockups in Sketch for key elements of the interface including cards, search, filtering, and checkout.

The Tactile Group – Philadelphia, PA

Sr. User Experience Designer (contract position)

February 2016 – September 2016

All aspects of user experience & interaction design including IA & content strategy work, wireframing/prototyping, leading guerilla usability testing sessions, as well as some art direction and visual design. This was for clients such as Michael Nutter, The Philadelphia Water Department, The Pennsylvania Horticultural Society, and The City of Boston.

Nuix – Conshohocken, PA

User Experience & Interaction Designer

October 2015 – February 2016

In this role, I was hired to develop wireframes and guide user interactions for the interfaces of two in-progress software development projects. Accomplishments included:

Working with the product manager in defining requirements based on stakeholder interviews and user stories for each interface

Creating sitemaps, storyboards, and wires using Sketch; working with a vendor on legacy wires

Developing interactive prototypes using Marvel and Justinmind to demonstrate flow

Writing a usability testing discussion guide for the main in-progress project

Tight collaboration with design & front-end development on user interaction, functionality and flow

Enhancing existing interactions and researching and solving for new challenging ones

Serving as a mentor on the team for UX best practices

Agile development; working in two-week sprints with user feedback during planning meetings

Art directing graphic design on icon development and interface design

Interviewing and recommending an additional graphic designer who was then hired

Razorfish Health – Philadelphia, PA

Content Strategist, User Experience

June 2014 – June 2015

Content Strategy & User Experience Design. In this dual role, my responsibilities included the following:

Developing content strategy based on client business objectives and user needs

Determining projects’ overall content requirements and potential content sources

Developing innovative solutions for content presentation, including content management, workflow, and maintenance

Working with clients to enhance, edit and reformat legacy and newly created content

Usability studies: developed user testing scenarios, monitoring sessions, analyzed data in Morae

Rapid prototyping in Axure; Wireframing in OmniGraffle

Heuristic evaluations & content audits

Developing POVs, contributed to pitches & responses to RFPs.

Producing summary reports and delivering/presenting them to clients

Comcast – Philadelphia, PA

Web Content Manager (contract position)

January 2014 – April 2014

Responsible for the overall content management and design support for Comcast.com. In this role, I was part of a cross-functional team that included marketing, sales, business operations, and user experience & design.

Responsibilities included:

Updating/managing content using a CMS on Comcast.com and its mobile site

Designing offer leads for sales/campaigns

Manually editing HTML and CSS within web pages

Adapted landing pages/microsites from existing .psd and build then integrate into CMS

On an ad hoc basis, assisting in troubleshooting web content related issues

The American Law Institute (ALI) – Philadelphia, PA

Manager, Internet Marketing

June 2012 – September 2013

Worked within the Marketing & Design Department, and closely with the Web Technologies Department, to develop and employ strategies and tactics to reach and engage customers using a variety of online methods. Contributed to planning, developing, managing and executing initiatives to grow market share through finding new customers and increasing loyalty among existing customers.

Independence Blue Cross (IBC) – Philadelphia, PA

Sr. Internet Communications Coordinator, Corporate Communications

July 2005 – September 2011

Maintained and updated content for all IBC websites using X/HTML, XML and CSS

Managed web initiatives and redesigns (i.e. ibxtpa.com, ichphealth.com, and ibxmedicare.com)

Responsible for project progress from request to delivery

Created and maintained wireframes, site maps, and technical requirements for simple to complex interactive web functionality (e.g. multi-stepped forms, multimedia elements)

Coordinated content review and promotion from internal and external contributors, including Marketing, Public Relations, and Human Resources

Represented Internet Communications at high-level planning meetings and corporate initiatives

Evaluated new technology and worked with vendors on improving their applications

Generated and analyzed Webtrends reports, including monthly automated reporting emails to customers

Voicenet – Ivyland, PA

Web Designer / Project Coordinator

September 2001 – April 2005

Worked closely with the art director and developers in maintaining the Voicenet site, Voicenet affiliate sites, and client sites using Photoshop and Dreamweaver

Researched and recommended new web tools and technology

Education

Temple University, Philadelphia, PA

BA, Communications, and Minor: New Media, 2001

GPA: 3.9, Graduated Summa Cum Laude. Earned President's Scholar award upon graduation. Inducted to Golden Key International Honor Society. Inducted to the National Society of Collegiate Scholars.

NBC-10 – Bala Cynwyd, PA

Internship

September 2000 – December 2000

Updated the HealthWatch portion of nbc10.com using HTML and a content management system

Edited copy and migrated content during the site's redesign

Wrote and edited a FAQ for NBC-10’s NewsDirect news alert software application

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