Manager Customer Service

I am skilled with vast knowledge in procedures of several trades

Professional Experience

**** – Present Atlantic Metrocast Inc.

Assistant Plant Manager

Direct or coordinate production of Atlantic Metrocast products

Serve as primary advisor to the Plant Manager on manufacturing processes and production status.

Review processing schedules to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.

Review operations and resolve production or processing problems.

Develop or implement production tracking and quality control systems, analyzing production, quality control, maintenance, or other operational reports, to detect production problems.

Hire, train, evaluate, or discharge staff or resolve personnel grievances.

Set and monitor product standards, examining samples of raw products or directing testing during processing, to ensure finished products are of prescribed quality.

Prepare and maintain production reports

Coordinate or recommend procedures for facility or equipment maintenance or modification, including the replacement of machines.

Institute employee suggestion or involvement programs.

Experience in a leadership role within a manufacturing facility preferred

Working knowledge of Supply Chain Management concepts/methods

Self-starter who works independently and can produce results with minimal management guidance.

Strong leadership, organizational, communication, and presentation skills.

Excellent interpersonal skills with the ability to build and motivate teams within the plant environment.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Computer skills: Intermediate to Advanced knowledge of Microsoft Office (Word, Excel) Access and Outlook.

Drives continuous improvement by instilling Plan, Do, Check, Act methodology

Ensure health, safety and environmental regulations are followed.

Drive continuous improvement, reduce costs and increase efficiencies.

Inspected all products in accordance with drawing specifications

2011-2015 Concrete Pipe and Precast (CP&P)

Plant Superintendent

Direct and manage all plant operations with overall responsibilities for production, maintenance, safety, quality and other production-related activities.

-Works with Facility Manager to implement the Company Safety Program to include training employees, auditing facilities and helping to create and implement Safety Procedures.

-Direct and manage plant operations for production, maintenance, quality and shipping and receiving.

-Coordinate plant activities through the planning with departmental managers to insure the total manufacturing objectives are accomplished in a timely and cost effective manner.

-Implement cost effective systems of control over capital, operating expenditures, manpower.

-Manages plant maintenance and the understanding of PLC logic and troubleshooting processes

-Establish and monitor overall plant performance for production and quality standards.

-Control and minimize labor overtime, premium freight and repair expenses.

-Maintain existing plant facilities and equipment; makes recommendations to facility manager to replace, or make adjustments to plant facilities and equipment when necessary.

-Provide leadership and training to accomplish the company goals and objectives; with one of the top goals to be safety.

-Implements and maintains preventative maintenance programs.

-Incorporates shop floor organization and plant cleanliness among plant personnel.

-Provides direction, development and leadership to production supervisor.

Computer literacy skills specifically, MS Word for Windows, and Excel.

Good Planning and organizational skills.

-Professional experience and manner.

-Industrial equipment operational knowledge.

-Background with manufacturing methods, process improvement programs and procedures required.

-Concrete batch design.

-Commitment to safety.

2002– 2011 Metromont Corporation Production

Production Supervisor

Made load and non-loadbearing spandrels, columns, beams and double tees

Served as a lean coordinator

Trained associates in how to read drawings and blueprints as well as measurements

Coordinated and implemented policies and procedures to improve the methods of production

Served as the haul manager

Managed yard production to ensure materials were in sequence order for quick and precise hauling of materials

Managing inventory, production material, ordering supplies and control of finished products

Prepared product for shipment to a variety of job sites

Served as yard supervisor

Supervised product storage and the loading sequence order for shipment

Collect and remove mold test specimens

Remove cylinders that need to be broken down from curing tanks

Perform aggregate gradations by putting samples in oven and dry, run through splitter, put in shaker, weigh each breakdown, and record data in system

Break tank specimens after drying; record breaks in system

Assist in testing of wet concrete for air, temperature, and unit weight

Actively participate in Metromonts 6S, Lean, and Safety Programs

1986 – 1993 U.S.Army Honorable Discharge

Certifications:

Crane Operator

MI jack Mj 50, Mj 250, Mj 650, Mj 850, Shuttle lift, Mj 750

Lattice friction crane P&H (80 Ton) B&E (125 Ton)

Link Belt Cranes HTC-8640 (40 TON)

Certified Welder MIG, SMAW, FCAW

P.I.T Certified

10 Hour OSHA Certification

ACI CERTIFIED expires 2020

Core Competencies and Values

Bilingual Training techniques

Environmental & Health services Risk Assessment

Mobile Equipment Operations Employee Involvement

Incident Investigation Cost Control (compliance, PPE, Etc.)

Blueprint/ Drawing Trainer Crane operations

In-house safety video participant Kata / Kiazen Knowledgeable

Outlook Titan

Windows Microsoft knowledgeable Team Oriented

10 hour OSHA certification Schematic reading & Trainer

Honesty, Integrity and Respect Humility & Sense of Humor

Teamwork and Communication

Uncompromising Commitment to Safety Strategic and Proactive Planning

Accountability

Passion for Customer Service / Satisfaction Strong Sense Urgency and Responsibility

First aid & A.E.D Lock-out/Tag-out

References will be produced upon request

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