Project Manager Management

DWIGHT FERNANDEZ

SUMMARY

** + years of IT experience leading various IT related projects, varying in size and complexity across diff vertical industries. Recent experience in Enterprise Business Intelligence .Practitioner of best consulting practices with core competencies in client relationship, drilling down to customer needs, project scope, milestones, help desk implementation, project investment, return on investment.

Adept in updating upper mgmt on project status via various reporting practices and religiously holding road map Meetings and informing various teams on project baseline deviations. Vast experience in managing direct and cross Functional teams. Practitioner of best Data Center practices both in a local or global environment, specializing in

Implementing eCommerce Enterprise level solutions. Experience in implementing bleeding edge technology.

Expertise includes Project Management, System Development Life Cycle, System/Network Architecture, System Integration, Data Migration, Data Center Mgmt, Performance Tuning, Help Desk Implementation, Escalation Procedures, and Mgmt of classic 3-tier architecture, Intrusion Detection, Change Management Practices, and System High Availability Practices, and Business Continuity.

EXPERIENCE

Fernandez Consulting

Impax Labs (Aug2015-Present) Data Center Buildout/Consolidation/Migration. HP 3Par SAN Implementation, DMVPN Backup Global Implementation. SSO(OKTA)Implementation. Bit9 Security Hardening.Sharepoint Upgrade.Web Application Firewall Implementation. SIEM (QRadar) Replacement.

Gilead Sciences (Nov/2014 – Aug/2015) Managing the Migration of Lab Info Systems(PDMI) from Gilead Foster City Data Center to the new Primary Data Center in San Jose. Led the team in design, test and implementation of a Disaster Recovery Environment for Empower. Decommission of EMPOWER2 Hardware and Application.

Impax Labs(June/2014 – Nov/2014) – Implemented a Mobil Device Management System. Managed MAN Campus Network Redesign, implementing MPLS/DMVPN/Wireless network failovers. Created a project status page for all infrastructure projects globally. Managed, implemented and migrated all vendor hosts to a newly created DMZ2. Managed the network infrastructure build out of newly purchased building. Part of the team that chose, implemented and transitioned to a Managed Services NOC Vendor to support all of Impax IT Infrastructure Worldwide

Tech Soup Global(9/2013 – May/2014). Scrum Master. PCI Compliance. DC Migration (Consolidation project). Migration planning to Amazon Web Services. VMWare upgrade from 4.0 to 5.1. Scrum Master for Sharepoint development.

USWired/Standford Medical (11/2012-9/2013) – Deploying 155 Epic Compliant Workstations and peripherals to 4 medical offices including exam rooms. Documented the new standard workstation image, FAQ, RMA policies and first level support process for any hardware or OS issues

Corovan/Corotech (05/2012-11/2012)– Built a PMO process, methodology, adapted Corotech standards to match an agreed upon in-house PM Methodology/PMO. Documented all PM best practices which included training curriculums culminating on PMI certifications for Senior PM.

Macys.com (02/2012-05/2012) – Performed PCI evaluation and compliancy project for all hardware and applications involving any credit card transactions in their system. Documented and implemented a process for document check ins and check outs for all the upgrades and application modifications.

Managed small to medium contracting jobs as menial as cabling projects to complicated server migrations wherein time was a major factor. Documented, trained staff on a roll out of Remedy as the new ticket handling application for a major call center. Formulated a project plan for the server migration of a major San Francisco Restaurant.

Cisco Systems, San Jose, CA October 2004-April 2008

IT Project Manager

Application Foundation Services Project Manager for the enterprise deployment of the business intelligence application – Oracle BI/Siebel Analytics.

Program Management - End to End management, in charge of enrolling to rolling out of business intelligence dashboards for the diff business initiatives within Cisco(MFG/Eng, Work Place Resources, LinkSys, Quote to Cash, Channel Partners, Cap Reporting, Customer Advocacy, Enterprise Architecture).

Infrastructure Management - Managing application lifecycle from Dev-Stage-Prod .Capacity planning of existing architecture.

Project Management – Managing the project through EMPower Review of Project Concept Commits to Execute Commits. Managing customer expectations. . Managing Client Expectations on Support Issues, classifying application on diff levels of support (i.e P1 – Revenue Impacting to P4 – 3 day response time to any issues )

Vendor/Client Management - Managing vendor expectations (Siebel).Training of Clients in best practices for deploying business intelligence dashboards. Change Management, SOX compliancy.

Issue Resolutions - Managing a multitude of cross functional teams, from the business unit, app developers, infrastructure mgmt into a cohesive unit to meet project deadlines and milestones. Well documented track record within Cisco of excellence in team and client management

Oracle Corporation, Redwood City, CA May 2000- April 2002

Senior Project Manager Global IT

Responsible for leading and managing various infrastructure, systems and e-commerce solution development/production projects of diff sizes and complexity.

Planned tasks, assigned resources in a mostly cross-functional team environment, monitored and tracked project baseline to ensure completion and implementation of all the goals and objectives of a project again of diff sizes and complexity.

Developed risk mitigation and contingency plans, reviewed estimates and project plans to meet project completion dates as well as appraising clients of project status and outstanding issues. Conducted high-level business policy discussions to understand client’s strategic directions, business process, workflow, and requirements to assist w/ client implementation and deployment plans for the product.

Supervised/performed systems planning, systems installations, systems testing, product configuration, system trouble shooting, and technical staff and end user training.

Managed the ff Oracle Enterprise edition websites w/ average users numbering in the millions;

crmonline.oracle.com, ilearning.oracle.com, my.oracle.com, filesx.oracle.com, portal.oracle.com portaldemo.oracle.com, eLocation.oracle.com, itWeb.us.oracle.com (Internal Dept Website)

In the above major projects was responsible for ff aspects:

Milestone Determination Intrusion Detection, Help Desk Implementation, Change Management,

IT Architecture, Go Live Preparation, Project Scope, Project Team/Cross Functional Teams,

Constraints and Assumptions Project Plans, Security, Performance Monitoring, ROI (Return on investment), Business Continuity, Goals and Objectives, Web Design and Capacity Planning

Highlights:

GSI – senior member of Oracle’s Global Single Instance team. Managed the migration of Oracle Financials from the diff regions into one single instance. Migration from Oracle 10.7 to Oracle 11.0. Specifically in charge of on going infrastructure tuning of one the largest computer cluster in the world. Conducted capacity planning strategy meetings to accommodate a High Availability Infrastructure System.

GLOBAL HELP DESK IMPLEMENTATIONS – Implemented projects with a global presence which required the implementation of a support and escalation structure spanning diff regions in the world taking into consideration diff time zones and cultures, encompassing multiple cross functional support teams located in the diff time zones.

HELP DESK APPLICATION MIGRATION- Part of the migration team that managed the crossover of the original help desk application from, Remedy, to an Oracle based application which is now part of the CRM application iSupport.

Fernandez Consulting, CA 1996-May2000

Sr. Project Manager

Clients: Prestige International (International Japanese Credit Card Customer Service Call Center), ] Light bridge Communications.

PROJECT MANAGEMENT- Initiated project Discovery meetings, development of project scopes, management of scope creeps, budget, development schemes, weekly status meetings and reports.

HELP DESK IMPLEMENTATION- provided implementation strategies, which included the setup of a support structure for project rollouts complete with escalation procedures and change management processes

BUSINESS DEVELOPMENT- Solicited, developed, managed clients. Implemented business

development schemes that included ad campaigns and newsletters.

NETWORK MGMT – Installed, supported, and administered new and existing LAN/WAN

systems in varied platforms and operating systems for small to large companies. Management of outside vendors pertaining to service contracts, end –user support.

SOFTWARE DEVELOPMENT– Specialized in front end RDBMS (Access). Developed and supported relational database systems for small to large companies. Implemented Internet & Extranet Schemes from hardware, database (MS SQL Server), Firewall (CheckPoint 1) to web page design for small to large companies.

TELECOMMUNICATIONS – Researched, Budgeted, Implemented various telecommunication

scenarios (T1, Frame Relay, Voice/Data over IP, WAN Strategy, Virtual Private Network, CTI,

Internet Telephony, IVR). Negotiated with various telecommunication vendors (AT&T WorldNet, MCI WorldCom) for the best rate and telecommunication strategy for various clients.

TECHNICAL SKILLS

Oracle BIEE ver 10.1.3.3.1 – Oracle Business Intelligence

ORACLE 11i (ver 11.0 – 11.5.5/8i/9iAS) ERP – GL, AP, AR, Inventory, Purchase Order, Budget and Planning, Financial Data Manager- Administrator, Budget and Planning

CRM – eLocation, Teleservice, iSupport, Workflow, Collaboration Suite

HARDWARE - HP 3PAR EMC Towers, NetApps, Tera Data Dell Appliances (6450/2650)HP Blade server, Compaq Appliances, Sun Enterprise Servers (420-6500), HP Enterprise Servers (L Class- V Class Servers), Cisco Switches (2900 & 6500 Series), F5 Load Balancers, Diskless LAN Workstations; Dedicated & Non-Dedicated LAN Servers; NCR Mainframes; IBM System 3400; WANG VS 100;IBM Model 95;IBM Clones; Dell; Compaq; Bar Coding Equipment; Communication Devices; Apple workstations; Multimedia Devices; Various Name Brand Printers; CD ROM; Scanners, Network Topologies (Ethernet, Token Ring, Arcnet), Cisco Routers(Ethernet), IBM AS400, Fault Tolerant Servers, UPS, DLT Backup Tapes.

SOFTWARE –OKTA, QRadar, Bit9, Rally,Sharepoint, MSLink, Agile, Remedy, HP OpenView, MS BackOffice, Proxy Servers, Firewall, Cisco Secure, IAS, Oracle RDBMS, TeraData MS SQL Server, Apache, LoadRunner, Sitescope, Keynote, Veritas, Word-processing; Spreadsheets; Databases; Communications; Accounting Systems; Computer Aided Design; Desktop Publishing; PC Utilities (i.e. Norton, PC Tools, QEMM); Microsoft Windows Environment & Window Based Applications; Microsoft Office, Fax Server (Fax Sr.), MS Mail, Banyan Mail, MS Exchange, Backup Exec, ArcServe, Front Page, Dream Weaver, MS Project.

PROGRAMMING LANGUAGE & OPERATING SYSTEMS –VMWare,Java/J2EE, XML, HTML, Visual Basic, Linux, Apache, Solaris 2.8, HPUX DOS; CPM; Novell; WFW (Workgroups for Windows 3.10 - 311) Unix; Windows NT; Windows 95,BackOffice Business Server, Windows 2000, MS LAN Manager, Banyan 6.X, Citrix MetaFrame.

Additional Experience

MIG FINANCIAL CORP 1994-1996

Sr. System Analyst

Managed 7 LANS nationwide. Management included support, purchase, repair, and all of the information system needs for 7 locations with an average of 20 users per LAN. Implemented, installed and trained users on an electronic mail system (MS MAIL). In the process of designing and researching a WAN scheme for the entire company.

Designed, implemented, documented and trained users on a Loan Administration Database (LAD), which was used as an added administration tool for the existing in house Loan Accounting Software. Designed and implemented a company first World Wide Web Home Page.

Transamerica Homefirst 1993-1994

Manager

MIS NETWORK MANAGER - Managed the growth of a 50-node workstation. Implemented upgrades both in a software and hardware level. Orchestrated the planning and the actual move of the entire network from one location to another. Recommended and developed preliminary orders for computing and other technical equipment. Managed a differential backup system and restoration of system files if needed. Suggested and implemented the move from Windows 3.10 to Workgroups for Windows 3.11, which proved critical in the management of the growing network.

NETWORK ADMINISTRATION- Created and implemented a hardware and software inventory system. Facilitated hardware and software returns and purchases. In charge of implementing hardware extended warranties as needed. Kept in charge of operating system and software upgrades as needed. Implemented an offsite storage system.

SYSTEM SUPPORT- In charge of training and functioned as a help desk for 50 users including 16 outside sales representatives.

DOCUMENTATION - Wrote and updated the company first Network Handbook. Wrote and researched an IS Disaster Recovery Plan. Wrote operational manuals for IS functions. In charge of writing documentation on any software or hardware changes due to upgrades.

HARDWARE AND SOFTWARE PLANNING - Suggested the move from Windows 310 to Workgroups for Windows. In the process of again moving from Workgroups to Windows NT because of client server needs. Part of the team in implementing the ever-increasing need for Information Security in the company. Developed test environments for new hardware or software upgrade. Implemented a nationwide communication scheme for cross

Updating of data between host (Corporate Office) and 16 remote sites (Sales Rep)

Unisource 1990-1993

MIS Manager

Managed the IT Dept of a company that had offices state wide. Implemented the company first WAN strategy. Started the dept w/ just 2 PCs handling Accounting and Marketing and graduated to connecting 3 offices through WAN Novell based network

Real Property Services 1989-1990

Senior PC Analyst

Developed an automated HUD Forms Generator (DB2) for the largest owner of Low Income Housing in the US

North Beach Leather 1985-1989

Senior Data Entry Operator

Managed a team of data entry operators in charge of inputting AR and Inventory Mgmt into an NCR POS System

Intellitronics 1983-1985

Computer Tech/Instructor

Started out as a technician managing the RM (Return Materials) dept and graduated to a Computer Instructor for Word-processing and Spreadsheet Applications

EDUCATION

College of San Beda, Manila Philippines - Major BA in Economics

Certifications:

Completed 11 of 12 PMI Mandated Courses, for a PMP Certification

Novell Network System Administrator (certified),

Novell Service and Support (certified),

MS Access Advance Seminar Foxpro Series of Seminars, Windows & Windows Environment Management, Windows for Workgroups Management Windows NT Management, Advanced Banyan System Administration, Citrix MetaFrame System Admin.

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