Mail clerk supervisor, operations clerk, customer service, asst mgr

Lakeisha Hill

VERY DETERMINED & QUALIFIED CANDIDATE

Charlotte, NC 28213

acyplz@r.postjobfree.com - 980-***-****

To obtain employment that will utilize my past experience and provide opportunity for growth in upward mobility, and compensate with a competitive salary.

Authorized to work in the US for any employer

WORK EXPERIENCE

Laundry and Housekeeping

HILTON CHARLOTTE EXECUTIVE PARK - Charlotte, NC - September 2014 to Present Responsibilities

Checked for vacancy and stay-overs, cleaning rooms, making beds up daily by changing sheets, pillow cases, vaccuming, stocking the coffee station, cleaning the bathrooms while upholding a uniformed look to the company's standards & accompanying any of the guests requests in providing a great experience during their stay.

Mail Clerk Supervisor

JP MORGAN - Charlotte, NC - March 2009 to April 2015 Responsible for providing proper training with knowledge of the performing the basic essentials for the job on the production floor; by assorting all tax forms as well as other informative documents and processing all US Treasury checks.

Certified Tax Preparer

LIBERTY TAX SERVICE - Charlotte, NC - September 2013 to April 2014 Responsible for answering the phones, greeting all clients with offering refreshments, appointment scheduler, making phone calls for client follow-up and prior year returning clients, answering all tax relating questions, filing tax returns.

Skills Used

data entry skills, customer call service, explaining to each client the basis of their tax return, tax liablity and any other tax related knowledge.

Operations Clerk II

WELLS FARGO DISTRIBUTION CENTER - Charlotte, NC - October 2013 to December 2013 Processing letters, folders and vital information for customers, while maintaining a professional manner and producing quality control to company's standards.

Sales Associate

DOLLAR GENERAL - Charlotte, NC - July 2012 to December 2012 Greeting customers and assisting them on the sales floor by answering questionS and providing customer service satisfaction, monitoring sales, cash transactions and daily cash deposits, cleanliness of the store, floor recover, closing and opening the store.

Supervisor

LEVY RESTAURANTS - Charlotte, NC - January 2006 to December 2007 Precisely counted product inventory sales, responsible for reporting and recording nightly event sales, trustworthy with cash handling pickups and deposits from the bank room, maintaining attentive satisfactory service to my guests. Independently trained new recruited employees in company practices and procedures. Assistant Manager

AMF Lanes- University - Charlotte, NC - 2004 to 2006 Trained all new staff members, in charge of inventory ordering, managing production costs, prep & cook to order meals, organizing parties & banquet events, daily report sales. Accurately expedited orders to customers' satisfaction. Maintained a friendly rapport with customers by giving outstanding, personalized attention; thereby creating a fun-family atmosphere.

EDUCATION

HIGH SCHOOL DIPLOMA

Garinger High School - Charlotte, NC

1998 to 2000

AWARDS

BRONZE SPRINT METAL AWARD

August 2006

I was awarded by Primerica Life Insurances' VP for sprinting towards my goal and joining the company OUTSTANDING CUSTOMER SERVICE

September 2007

Was awarded by my manager with a gift card for providing great customer service. CERTIFICATIONS/LICENSES

Certified Tax Preparer

December 2014 to January 2015

GROUPS

TEAM LEAD VOLUNTEER

November 2006 to August 2008

Volunteered as a team member for the democratic campaign, registering residents to vote. ADDITIONAL INFORMATION

I became a certifed tax preparer in Jan. 2014

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