Sales Customer Service

Amen Elbaba

**** *** **** **** ******, VA ***** • 571-***-**** • ****.******@*****.***

PROFESSIONAL EXPERIENCE

NewVoiceMedia Inc. San Francisco, CA

Account Executive December 2015 to September 2016

Validated new Go to Market Strategy for all Small and Medium Sized Businesses in Pacific Northwest

Closed 3 deals with revenue totaling $85K, and another 2 deals pending signature at $45K

Self-generated $278K in net new pipeline through cold calling, LinkedIn, networking and building partnerships with Salesforce Account Executives for referral business

Accelerated on-boarding for Account Executive, closing 1st deal within 3 months of hire

Act as strategic advisor for sales execution and planning, and coordinate across teams to drive revenue and customer satisfaction

Oracle Corporation Redwood Shores, CA

Senior Application Sales Representative July 2013 to December 2015

Transitioned enterprise organizations historically on-premise to Oracle Cloud Customer Experience Suite

Generated $850K in net new cloud pipeline in the Health Care Life Sciences industry

Exceeded FY15 quota by closing 151% of annual target, resulting in promotion to Senior Representative

Recognized as top performer in Q2 FY14 and exceeded FY14 quota by closing 327% of annual target

Partner and strategize with Account Team on crucial deals to help land net-new business and help scale alike in renewal workloads

Led Strategic Partnerships Committee in Oracle’s Senior Representative Council, managing partner relationships and sponsored events

Microsoft Corporation McLean, VA

Product Advisor February 2011 to June 2013

Organized a number of immense gaming events (100+ people each) promoting latest Xbox video games and other Microsoft gaming technology

Recognized as MVP for top sales performance within first six months of employment

Demonstrated effective leadership as a trainer for Microsoft’s Community Development training program

Developed marketing/outreach strategies to drive and promote awareness of Microsoft initiatives Apple Inc. Mclean, VA

Sales Specialist April 2010 to July 2011

Recognized among 120 colleagues as consistent top sales performer, receiving Q1 FY13 MVP Award

Assisted Apple Business Team by identifying customers with special small business/company related needs

Organized and led customer training sessions to help familiarize new customers with Apple technology and device functions

Mentored employees on customer service and technical topics including AppleCare, and business environment integration.

EDUCATION

George Mason University Fairfax, VA

Bachelor of Arts, Business/Corporate Communications Aug 2009 to May 2013 Dean’s List Student

ADDITIONAL INFO

Certified in Sales Methodology through Sandler Training and Costigan Training

Bilingual fluent Arabic speaker

Oracle and Salesforce CRM Experience

Passionate about seeking community service opportunities and participating in company service initiatives

(ex: 2013 Uganda Trip)

Avid soccer player and fan, prioritizing a healthy and balanced lifestyle

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