Manager Customer Service
Resume:
Christa Kratzer
Dedicated and harding working individual looking to hit the ground running with a new company, bringing not only a wide range of knowledge of leadership but a positive attitude!
EXPERIENCE
Victory Medical Pharmacy, Austin, Tx Barista Manager/ Pharmacy cashier
May 2015 - PRESENT
Oversee all hiring, scheduling,and training of employees. Manage all inventory needs and equipment repair. Responsible for employee success with mentoring and discipline. Uphold customer satisfaction by providing seasonal menu changes, having a knowledgeable staff, and clean work area and lobby. Incharge of handling money and large bank deposits.
Pharmacy clerk/aide. Key role is a communication liaison between the customer and the pharmacist. I aid in fielding questions at pickup and drop off in regard to insurance, inventory and script pick up times. I am also in charge of ringing up all sales and greeting all customers in a timely and quick manner.
Steeping Room, Austin, Tx Barista Manager
November 2013 - May 2015
Trained new employees on the POS system, drink recipes, steaming milks. Tea knowledge on over 130 different teas and table service for teas. Managed inventory needs on a weekly basis
Goddard School, Austin, Tx Teacher Assistant
September 2013 - December 2013
Help organize materials and lessons. Maintain and safe and loving environment for the children. Helped students for ages 4 and 5 with meal times and nap time. Assisted Teachers as needed throughout the day. Supervised and entertained 10-15 children alone during after school program.
Ls Travel in ABIA, Austin, Tx Lead Barista
May 2011- October 2013
Made traditional espresso drinks from scratch in high volume. Worked with Aloha POS system. Trained new baristas on drinks, cash handling. Assisted with inventories on a weekly basis. Maintained clean and safe work environment.
EDUCATION
Round Rock Texas State University, Round Rock, TX Associate's Degree in EC-6th/ESL
December 2012
Currently working towards a Bachelor's Degree for EC-6th/ESL at Texas State in San Marcos
REFERENCE
Andrea Corich 512-***-**** Professional
Donna McBride 512-***-**** Professional
Katy Thompson 512-***-**** Professional/ Personal
Mandy Lane 512-***-**** Professional/ Personal
LETTER OF RECOMMENDATION:
To Whom it May Concern:
Christa Kratzer has worked for me as an Austin Java manager since March of 2015. While under my supervision, her responsibilities have included hiring, training, and supervising store service personnel and maintaining an organized and positive work environment. She was hired during a time of disarray and while under her management the cafe has flourished and developed a sense of comradery, which was desperately needed.
She has established an outstanding rapport with managers and owners alike at Victory Medical Center. Her ability to get work done through the service personnel has been outstanding. Christa is highly respected by the people who work under her supervision, she is organized, thorough in her paperwork, and is always on time if not early.
Christa has done an excellent job and I would highly recommend her for a position with your organization. Please let me know if I can provide you with any further information.
Respectfully, Andrea Corich, Pharmacy Manager
San Marcos, Texas
**********@*****.***
LETTER OF RECOMMENDATION:
Prospective Employer,
I've had the pleasure of working with and Supervising Christa Kratzer for the years that she has spent working as an Austin Java Manager at Victory Medical Center. We are truly saddened to see her go but excited for her new adventure. Christa is incredibly caring and detailed with regards to customer service, patient care and employee teamwork. To see her dedication to patient care and team building has been a treat to watch especially due to her immense ability to handle emergent situations with tact, sensitivity and professionalism. While she has been with us we found Christa to be extremely knowledgeable and thorough in our independent pharmacy and Austin Java setting.
Christa's work style is task oriented and her sensitivity to the needs of patients is well placed. She is one of the more detailed and Caring managers we've ever known and many of her colleagues have depended on her during the time she has worked here. She has never let anyone down and has always exhibited a sense of positive energy and charisma not matched by any other employee.
I recommend Christa - without any reservations - for employment in a similar position or any endeavor that she chooses to pursue. I'm certain Christa will quickly prove to be an incredible asset to your company, staff and overall growth. She will prove to be the most amazing, positive and caring employee you could ever have on your team and with your company, if she joins your team you will truly have one of the loveliest, sweetest, most dedicated and hardest working employees you will ever have the pleasure of getting to know and with whom to work. I am available at my direct phone number of 512-***-**** for any further information that you may need.
Donna Lee McBride
Director Victory Medical Center WMC Pharmacy 512.462. DOCS (3627)
WWW.Victorymed.com
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