Customer Service Sales

Wilson Massey

Phone: 586-***-****

Email: **********@*****.***

Clinton Township, MI 48038

Summary of Qualifications

Outstanding creativity in building and giving presentations

Excellent communication skills.

Strong analytical skills in assessing current and future market trends.

Brilliant interpersonal, coordination, and organizational skills.

Illustrious in customer service skills.

Ability to monitor business accounts and grow them.

Expert in conducting market survey and analysis.

Skilled at MS Office tools, Enterprise Architect and MS Visio.

Excellent in time management skills, able to multi task between meetings, reviews, walkthroughs and customer interviews.

Master in evaluating and solving business challenges by collecting, reviewing and analyzing information.

Enabled organizations to control costs, increase efficiency and improve sales.

Work Experience

Independent Insurance Agent 07/15 – Present

Job Title: Insurance Agent

Save money on auto and home insurance.

I provide specific solutions for your life and health insurance needs

Call for appointments. Limited appointments available for weekends.

For more information, please contact me on 586-***-****.

Western & Southern Financial Group 12/14 – 09/15

Job Title: Financial Representative

Organized networking and marketing through dinner seminars, social events, training seminars and group presentations.

Led my team in cold calling prospects on daily basis, called between 50 -200 calls on daily basis.

Increased my book of business substantially.

Constantly beat my goals in sales and marketing.

Medical Spa & Doctors office - Elise Laser & Medical Spa/ William Massey M.D

Job Title: Director of Human Resource/ Employee relations 06/11- 01/15

Led HR functions for the spa and medical office, including partnering in marketing events.

Implemented company values identified by the leadership.

Devised staffing, human resources practices and performance based work force that increased revenue by 11%.

Facilitated annual succession planning and organization reviews.

Insurance Sales AAA

Job Title: Sales Agent 04/12-06/14

Responsible for originating new business via cold calling, referrals, cross selling and networking.

Acted as a lead presenter and drove the proposal meetings.

Accomplishments include growing the book of business by 16% in PNC business and creating a new book of business for Life Insurance.

Home Improvement Business Lowe’s

Job Title: Assistant Manager/ Administrative Manager 10/05-03/11

Distinguished big box manager experience and retail management career with fortune 500 companies.

Successful completion of 2 Lowes stores and turned around several stores.

Led several stores to number one position in sales and customer service.

Comprehensive knowledge and background in leading all aspects of business, Managing P&L, merchandising, sales, customer service, inventory, personnel and payroll management and reinforcing cultural intelligence.

Store sales increased from 28 million to 31 million. My half of the store generated 16 million.

Managed 6 departments with 5 department managers and over 50 employees. Total store employees around 140- 150.

Electronic Sales Radio Shack

Job Title: District Manager Trainee 08/04-09/05

Managed a training store during training as a District Manager. Trained 4 store managers and increased store sales from 1.1 million to 1.3 million at the training store.

Practiced cost control by developing inventory checks and increasing productivity.

Retail Business Aaron Wilson Enterprises

Job Title: President 01/02-08/04

Bought an underperforming laundromat and party store, reversed negative sales trend to post gains. Increased revenue by 30%.

Increased customer traffic by 15 % through local marketing by fliers, promotional sales and providing free delivery.

Retail Business 7 Eleven

Job Title: Field Consultant/Trainer 04/00-12/01

Was hired as store manager, operated several stores and turned them around. Increased sales, controlled inventory and profit margins.

I was them given the responsibility to operate training store and also train managers and Franchisees

Promoted to oversee the profitability of 7 stores, help managers with recruiting and training as well.

Other Professional Skills

Skilled in Cultural Intelligence and passionate in promoting these skills at work place. ( Completed a cultural intelligence project in Czech republic and Austria for MBA)

Excellent in public speaking and group presentations.

Proficient in using Microsoft products (Word, Excel, PowerPoint, and Outlook).

High energy, quick learning style and great ability to learn new technology.

Education

MBA ( Masters in Business Administration ) from Cornerstone University, Grand Rapids, MI in September 2014. Graduated with 3,65 GPA.

Masters in History from Jhansi University, India

Bachelors in History from Ranchi University, India

Languages

Language

Spoken

Listening

Writing

English

Excellent

Excellent

Excellent

Hindi

Excellent

Excellent

Good

Punjabi

Excellent

Excellent

Good

Certification and Awards

BUSINESS ANALYST TRAINING

LICENSED IN PROPERTY CASUALTY & LIFE INSURANCE

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