Career Objective

Senior management position in marketing /operations and sales utilizing experience in developing new concepts, analyzing market trends and leading strategic planning teams. Will contribute exceptional interpersonal, creative and sales skills to direct a company’s future growth.

Qualifications

•Creative problem solver

•Excellent written and verbal communication skills with an emphasis on persuasion & influence

•Knowledge of B2B marketing

•Sales experience with financial/accounting applications and/or hosted software solutions.

•Strong business acumen

•Self-motivated and the ability to work independently and handle pressure.

•Excellent interpersonal, communication, and presentation skills.

•Effective time/project management and problem solving skills.

Dedicated and passionate manager with over 12 years’ experience in the retail industry having acquired expertise in the following areas:

Developing new strategies.

Analyzing the implementation of new concepts:

Leading multi-tasked staff:

Motivating personnel to balance corporate environment:

Creating positive interaction between management and staff:

Managing profitable store:

Planning new approaches:

Using hands-on labor techniques

Achievements

HELPED CONCEPUTULIZED and implemented new direction for store policy. Replaced an out molded approach for customer service to a more customer friendly strategy. Substituted selling the product with a ticket to openly merchandise in a new electronics area. RESULT; 40% INCREASE IN SALES AND THE NO 1 RETAILER OF ELELTRONIC GAMES IN CANADA.

Conceptualized: a new Baby Boutique area. Created a store within a store.

Result: improved sales by 32% on all baby products

Initiated: Concept 2000 to reenergize look of store, expanded role of section heads, created a quasi – management entity to aid managers in their tasks, freeing them to concentrate on sales generating activities. Result: A more customer friendly environment.

Launched Toys “R” Us in Quebec market. Helped establish existing stores. Trained and help promote management and hourly staff in the Montreal area. Brought order to some difficult staffing circumstances. Harmonized two problematic stores by hiring more trustworthy and friendly employees. Result: In yearly surveys always rated high as a motivator and leader.

Languages

English and French (written and spoken) Italian (spoken)

Professional Experience

Account Executive 2004-Present

PC Mall, Montreal

Responsibilities:

• Develop and direct activities to execute sales strategies and successfully achieve revenue and gross profit goals.

• Establish and implement short- and long-range goals, objectives, policies, and operating procedures.

• Develop and/or maintain and improves business relations with all clients and partners.

• Coordinate sales operations with other departments/divisions within the company.

• Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.

Account Manager 2003-2004

Marcus Evans, Montreal

Assistant Manager 2001-2003

Wal-Mart, Montreal

Director 1983-2000

Assistant Director

Manager

Toys “R” Us, Montreal

Formal Education

BACHELOR OF ARTS (POLITICAL SCIENCE, ECONOMICS MINOR)

1982-1986

McGill University

Professional Training

Leadership

Time management

Management skills

How to develop action plans

Computer Training

Windows 95 to 98: Microsoft Office 2000

Microsoft Word Beginner and Advanced

Excel

Access

Microsoft Publisher

Power Point

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