Customer Service Representative
Resume:
CHERYL E. HAYES
WINDSOR, MO *****
*********@*****.***
GOALS: To obtain an administrative support position.
EDUCATION:
Medical Coding and Billing Specialist, online studies, U.S. Career Institute, Fort Collins, Co.
Child Development Associate, September 2005, CMSU, Warrensburg, Mo.
Life/Health and Property Casualty Insurance License, A.D. Banker Insurance Courses, 1993-1995
Basic Computer skills, State Fair Community College, Sedalia, Mo., May 1986
Graduate of Windsor High School, Windsor, Mo., May 1985
WORK EXPERIENCE:
Schumacher Group, (Golden Valley Memorial Hospital) Clinton, Mo. July 1 2013 to present.
Hospitalist Practice Coordinator: Coordinate monthly schedules for physicians and nurse practitioners, keeping track of hospitalist budget by census, expenses and customer satisfaction scores. Preparing and coordinating meetings with the appropriate dashboards, memos and budgets for Quarterly Hospital meetings. Inputting patient demographic information, verification of insurance and putting the appropriate codes to submit bills to collections. Assist in recruiting of new physicians for the Hospitalist Program. Handle internal and external mail.
Lincare, Clinton, Mo., December 1, 2009 to June 30, 2013.
Customer Service Representative: Patient demographics in computer system. Answer all incoming calls on a multi-line phone system, make determination of referral sources. Taking physician orders, verification of insurance and advising collections department of required actions about billing. Appropriate coding for delivery tickets. Handle of daily mail and outgoing courier packages for the center.
Little Rascals Daycare, Windsor, Mo., May 2002 to February 2008.
Owner/Director. Maintaining student’s files, updates for state, organizing weekly menus and submitting to state food program. Supervising, training and payroll for employees (compliance with COBRA and HIPAA rules). Planning of activities and ordering all material for daycare.
State Farm Insurance, Windsor, Mo. February 1992 to May 2002.
Insurance Agent/Customer Service Representative. Customer service, which includes explanation of the rules and regulations of insurance. Handling and depositing money. Preparing quotes and submission of insurance applications. Very close communication with the Regional Office. I assisted with training and supervising of employees.
Bothwell Regional Health Center, Sedalia, Mo. August 1987 to February 1992
Purchasing Secretary/Medical Records Clerk. While in Purchasing, I was in charge of submission of ordering all the supplies for the hospital, via inputting into computer system. I helped with the designation of supplies to appropriate medical floors. Customer service, assisting the warehouse with organization of supplies. While as a Medical Records Clerk, I was in charge of preparing charts for the doctors, inputting and giving the files a medical records number into the computer system. Basic office skills.
SKILLS:
Supervising of employees, fax, scanning, copy machine, 10 key adding machine, Windows 95, Windows XP, Windows 7, Microsoft Works/Word, Outlook Express/Calendar, Excel, EMR programs such as Meditech. Management of office records, filing and strong oral and written communications skills. Very proficient in multi-tasking.
ORGANIZATIONS:
Member of Calhoun United Methodist Church, WHS Booster Club, past involvement in leadership with Windsor 4 H, Independent Beauty Consultant for Mary Kay Cosmetics.
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