Customer Service Sales
Resume:
Jennifer Lauzardo
Fort Lauderdale FL 33312
************@*******.***
Objective: Seeking a position of long term commitment with an organization, which fully utilizes my skills and experience; to best assist its collective short and long term goals.
EXPERIENCE
2015- 2017 Aetna
Member Services Representative
Manage inbound calls by addressing customer concerns and resolving problems.
Reviews patient demographics and verify insurance eligibility and benefits verification of Aetna services i.e.(Medicaid Long Term Care, MMA and Healthy Kids).
Protects confidentiality of member information and adhere to company policies.
Maintains accurate and complete documentation of required information.
2010-2014 Sheridan Healthcare
Corporate Billing Representative
Verify/update/file claims to different insurance carriers
Offer payment options to patients and collection process
Provide leading healthcare solutions for children, anesthesia, radiology and pain management services
Maintain all the information accurately and orderly within the Department
2007-2009 WellCare
Sales Associate (Medicare Sales Department)
Support and provide assistance to Manager and agents.(Broward County)
Daily up-date sales report and log-in sales
Follow-up on Customer Service issues (i.e. Change of plans, pharmacy issues, meals on wheels, among others)
Prepare monthly expense report
Daily pull leads from Pivotal system and assign to agents
Coordinate and schedule seminars presentations
2001- 2006 SEGNA
Business Insurance Executive
Quote Insurance policies to assigned customers
Follow-up on customers claims
Create incentive plans for brokers
1997-2001 Compañía Dominicana de Teléfonos (Codetel) Segment Analyst (Business market) Create strategic and tactical plans for the commercial segment.
Collaborate with the presentations of the new products and the launches of the services.
Interpret the forecast vs Actual Sales ever Trimester for Sales Meeting
EDUCATION
APEC University - Marketing Post graduate, 1997
Iberoamericana University (UNIBE) - Business Administration Mayor, 2003
Sales and Negotiation Techniques Training Tricom, S. A. 2005
Marketing Strategies Training (Codetel), 1996
Marketing and customer Service Training – Compañía Dominicana de Teléfonos (Codetel), 1995
Administration Process Training - Compañía Dominicana de Teléfonos (Codetel), 1995
Finance Training - Compañía Dominicana de Teléfonos (Codetel), 1996
HIPPA Training – WellCare 2007
ACHEIVEMENTS
Award for Best Customer Service 2005-2006 (Segna)
Positive commendations for Sales Performance
Founder of a Quality Control Program (ACE) Codetel
Skills
Ability to work in a fast- paced and challenging environment
Maintained excellent relationships with co-workers
Ability to follow instructions and make decisions
Ability to understand and execute Standard Operating Procedures
Maintained all record-keeping procedures in an organized manner
Effectively developed communications skills
Developed the ability to work on multiple assigned tasks
Developed great skills for detail and scrutiny
Developed the ability to accurately document and organize validation data
Ability to document and organize data in charts and written reports
Proficient documentation handling (Applications, leads, expense reports, daily and monthly sales report). Excellent customer service and relations skills
Proven ability to manage a great variety of tasks and responsibilities simultaneously and effectively
Professional appearance and demeanor
Attention to detail
Organizational Planning
Self-started
Motivated by challenge
Customer Service Skills
Interpersonal Skills
Knowledgeable of Office Procedures
Knowledgeable of Telephone Ethics
Typing (50 + wpm)
Microsoft Office proficiency (Microsoft Word, Excel, Powerpoint, Outlook, Flowcharts, Internet)
Reference Upon Request
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