Sr. Technical Writer & Quality Assurance Professional
Resume:
S. Bellows-Verwij – page * – **/****
Sharon N. Bellows-Verwij
*************@*****.***
http://www.linkedin.com/in/sharonbellowsverwij
**** ********** **** *********, ** 13088
QUALIFICATIONS – TECHNICAL COMMUNICATOR & ANALYST
Project Management / Instructional Designer & Tech Writer / Quality Process Analyst / Marketing-Graphics-Web COMPUTER / TECHNICAL SKILLS
Microsoft Applications: Word, Excel, Access, Visio, Project, PowerPoint, Publisher, Outlook; Google One Drive Adobe Applications: Acrobat Pro, Photoshop, PageMaker, In Design, FrameMaker, Illustrator, Flash Web Development: Macromedia Dream Weaver, FrontPage, HTML, DHTML, XML, CSS, FTP & Cloud Drop Boxes Online Training Development: Articulate, Quiz Maker Pro, Captivate, RoboHelp, SCORM, IconAuthor / Authorware Database/Tracking: Siebel, Medtronic CareLink Network, PeopleSoft – Oracle, Lotus Notes, Salesforce, Jira, Tracking Engineering & Software Change Requests database trackers Version Management: SharePoint, Windchill, Confluence, Serena, Solidworks Enterprise Vault, Team Foundation Server Other: Interleaf Quicksilver, JavaScript & CSS Knowledge, CorelDraw, Learning Mgmt. System, IETMs PROFESSIONAL EXPERIENCE
MEDTRONIC CareLink Patient Services (Wipro, Ltd /ACS-Comforce) – 102 Madison St., AXA Tower II, Syr., NY Sept 2015 to Pres. Contract – Lead Quality Auditor, Training Developer / Trainer / Coach – CareLink Heart Monitor Upgrade Program (CMUP) Upgrading 450,000 patients in N. America from analog to cellular home heart monitoring systems. (Medtronic is headquartered in MN) Manage verbal calls and Siebel database documentation quality for up to 22 analysts for a Protected Healthcare Information (PCI) site receiving up to 6-10K calls per week; Ensure quality level meets client requirements & HIPPA guidelines; Audit & Coach for continuous performance improvement; Provide classroom new hire training to backfill positions; Develop program training materials for six monitor & adapters used by Pacemaker and Defibrillator patients for heart readings and cellular transmissions. Designed & provided Refresher Training for all applicable monitors and medical grade transmission adapters (2490 monitors, MCL & MCLSmart, WireX/WireT). Write & Produce weekly newsletter to support daily skills and performance; Leadership Team member managing a 50-person site; Reports to Wipro AVP. JPMORGAN CHASE – Lyman Hall, Syracuse University Campus, Syracuse, NY August 2014 to July 2015 Contract – Sr. Technical Writer Analyst (Judge Group, NYC) Knowledge Management & Training Team. Designed and executed the development of a new Standard Operating Procedure (SOP) MS Word (.dotx) Template for intranet website delivery for about 3500 software application documents for functional and aesthetical reader appeal; Initiated & assisted with User Guide creation for template implementation. Created reporting tracker spreadsheet for project phased work activities; Analyzed database for current SOPs to list on conversion workload. On-boarded several new writers; Trained others on Template and SharePoint usage; Assisted in creation of team’s new SharePoint site, plus the group’s online work intake form; Learned Wiki SharePoint document integration process; Worked with administrators/coders to test delivery methods such as Confluence for doc viewing & maintenance issues; Provided input to multiple facets of the project; Group had to self-organize and design for the needs of the project via a pilot location; other team members resided in FL, NJ, OH, Mumbai, Hyderabad. V.I.P. STRUCTURES – One Webster’s Landing, Syracuse, NY Feb to July 2014 Proposal Coordinator (for Sales/Marketing, VIP Architectural Assoc., & Integrated Project Delivery Engineering (IPD:E) & Construction, & Property Development) Updated all company profiles and staff resumes for consistent presentation; Organized materials for quick response; Lead/facilitated proposal development meetings & assign tasks; Updated website; Analyzed RFPs & coordinate submittals with prime con- tractors & sub-contractors to obtain/provide solution approaches, 330 state & 254 federal required forms; Created project summary write-ups. TIME WARNER CABLE – 6350 Court St., East Syracuse, NY June 2012 to May 2013 Process & Reporting Analyst (Engineering Advanced Services Planning & Deployment; Spectrum, Capacity & Data Management) Lead regional mgmt. process fact-finding discussions to document current processes (MS Visio); identified areas for consistency; Tracked new product launch feedback; Learned & trained others in video engineering diagnostic tools; Gathered and produced Product Requirements documentation; Generated Standards and Guidelines and documentation templates; Enforced SharePoint usage guidelines; New database development testing; Utilized Oracle / PeopleSoft databases; Assisted in migration of Excel-based spreadsheets to database entry; Delivered monthly profile reports to regional executive team. NATIONAL GRID – 300 Erie Blvd. W., Syracuse, NY Feb 2012 to May 2012 Contract – Web Content Manager / Technical Writer Analyst - SAP Conversion Project (C.R. Fletcher & Assoc.)
Organized buying dept. and vendor blanket PO merchandise and upload to Hubwoo web-based purchasing site that interfaced with Oracle / PeopleSoft; develop/implement consistency for merchandise naming conventions; organized process development methods to train others. SRC TEC, Inc. – 5801 E. Taft Road, N. Syracuse, NY Nov 2011 to Jan 2012 Contract – Technical Writer / Graphics Specialist (CPS Professionals)
Developed/validated Operator/Maintenance manuals for Humvee mobile radar unit for the US Army with a 50% time reduction; Prepared classroom training slides & equipment photos; Utilized parts list, drawings, BOM, & Solidworks Enterprise Vault; interfaced w/logistics team. O’BRIEN & GERE (Environmental Engineers) – 333 W. Washington St. Syracuse, NY April 2011 to Nov 2011 Contract – Regional Marketing Rep – Marketing Proposal Project Manager, S. Bellows-Verwij – page 2 – 12/2016
Coordinated/lead/managed RFP/RFQ teams for response submittal development; determined and sourced marketing/ design/ technical resources needed to produce project documents on schedule; Organized/lead kickoffs & checkpoint meetings; tracked proposal submittals.
Produced drafts & final Adobe Acrobat bookmarked & hyperlinked PDF submissions for print & electronic delivery.
Planned/Organized/developed strategy for Proposals, Presentations, Qualifications, Standard Qualifications Forms: SF 254/255 and SF 330 in conformance with the Quality Management System (QMS); Served CNY, Northeast, Mid-Atlantic, Southern tier. The SALVATION ARMY Divisional Headquarters (Finance Office) – 200 Twin Oaks Dr., Syr., NY Nov. 2010 to April 2011 Contract – Website Marketing Specialist (CPS Professionals)
Utilized WebManager3.6 IHQIT utility to grow web site content for Upstate NY / Empire State Salvation Army representing area services in Syracuse, major metropolitan cities and rural areas in NYS; communicated social services, mission events, camp/ conference center facilities, programs, fundraising drives, and planned / estate giving to the general public.
Increased search engine hits up to 400% by analyzing web StatCounter.com analytics; modified Meta data for search engine optimization (SEO); analyzed data and marketing effectiveness; drove targeted traffic; Promoted viewership; analyzed key word searches and user entry / exit paths to site; hyperlink testing; additionally designed event programs, brochures; printed collateral. CARRIER Transicold – TR-20, Carrier Circle, East Syracuse, NY Jan 2010 to Oct 2010 Contract – Analyst Technical Writer & Online Course Developer (Manpower Professionals)
Managed development/production of manuals & warranty docs for refrigerated shipping containers products: (PrimeLine, JanusCO2, PurFresh 03)
Developed vendor surveys for Achieving Competitive Excellence (ACE) Quality program; Developed Manual Style Guide creation and usage of communications review form; Developed process instructions for standard work development.
Converted printed self-paced study guide materials to on-line web LMS delivery training; automated quizzes for auto-certification tracking. INFIMED, INC. (now Varian Medical Devices) – 121 Metropolitan Drive, Liverpool, NY Oct 2005 to April 2009 Corporate Communications Coordinator – Global Sales & Business Development Support 2008 to 2009 Technical Writer / Publication Coordinator / Marketing & Product Support Specialist – Eng./Sales/Prod Mgmt. 2005 to 2007
Managed integrated communications activities throughout organization; coordinated multiple tiers to deliver e-projects and print materials; intra-/internet web content maintenance; developed brochure content and layout in accordance with product branding; All work done in compliance with ISO documentation and FDA standards / requirements.
Designed packaging for x-ray software (Digital Fluoroscopy, Cardiology, Angiography, Radiography) to rebrand product for new product launch into international market research / evaluation of competitors to determine new product / service differentiation; research assisted in Program & Product Management decisions.
Successfully interfaced with multiple organization members to organize data input, reviews, markups, and verification with subject matter experts in software, hardware, manufacturing engineering; Created auto installation files.
Produced software branding splash screens and trade show and presentations for traveling executives to deliver to new and existing OEMs.
Managed all phases of development for user, technical, and training product manuals, content mgmt., writing/editing, desktop publishing, web-ready electronic search/link preparation, revision release documentation and customer correspondence; oversight of publications production, print, and translations expenditures and budgetary needs.
Managed multiple language translation for manuals, proposals, and software strings; Coordinated translation and printing activities with vendors and international client correspondence to meet client document requests.
Designed successful dual-language proposal layout for Asian market that proved successful for Asian executives’ engineering staff to easily negotiate future product development contracts.
FEDEX KINKO’S – Office and Business Solutions, Dewitt, NY July 2003 to Oct 2005 Sr. Customer Consultant / Insides Sales Rep. / Customer Service
(Printing Services; digital color/BW, oversized plotter printing, mount/lamination services)
Maintained extensive customer communication and tracking that increased loyal customer following; Performed project quoting, vendor management, assisted clients in concept generation and moving electronic transfers to production.
Kept production running to meet deadlines by coaching production staff in troubleshooting file problems, versions, and software related issues. LOCKHEED MARTIN – Naval Surveillance & Radar Sensor Systems (NE&SS / MS2) – Syracuse, NY May 1996 to Feb 2003 Multimedia Design Producer / Instructional Designer / Graphic Design Lead – DOD: SECRET CLEARANCE
Visual Design Leadership and Project Management from concept to production of graphics lesson material development.
Coached/organized team members for high quality output; developed CBT Graphic Style Guide for internal / subcontractor production use of features, functionality, and templates to maintain same internal quality and became a CBT Quality Assurance Reviewer to ensure quality production of delivered materials; organized and facilitated software upgrade for designers in multiple departments.
Promoted cross-functional tasking to ensure better communications/hand-offs to increase organization efficiencies, reduce costs & layoffs.
Redesigned graphical user interface for appealing training product; enabled increased future contracted program sales at low development cost.
Conducted Needs Assessment and topic research for contract projects; participated in project proposal development and quoting activities.
Designed and produced objective-based curriculum development outlines and lessons that met contract requirements.
Authored & developed procedural lessons for equipment remove/replace; safety, equipment maintenance, MSDS & HAZMAT.
Produced storyboards / scriptwriting; specified graphics, animation, interactive elements, text, narration, video.
Prepared & managed professional recording translation narration.
Managed photo/graphics library database; Specified shot lists; Directed photo shoots; Retouch and special effects.
Off-loaded PM tasks from engineering project lead: work allocation; scheduling, budget tracking to meet project deadlines.
Prepared lesson content outlines for training labs and traditional classroom instruction; wrote criterion-referenced exams. S. Bellows-Verwij – page 3 – 12/2016
Assisted Technical Publications to meet peak work demands; data gathering; research; graphics analysis/quoting; interfaced with engineering; software validation for tech manual development; executed printing preparation; supported design illustration and logistics support analysis. EMI COMMUNICATIONS – East Syr., NY Graphics Designer/Desktop Publisher/Proposal Coordinator 1993 to May1996 Redesigned winning microwave/internet engineering proposals; Cable sales/marketing trade show collateral & training materials. EDUCATION & PROFESSIONAL DEVELOPMENT
New York State – 5K Grant Recipient for continuing education Software development courses: FrameMaker, Articulate, Captivate, RoboHelp, Flash; 2009 – 2010 Webucator Webinars, Syracuse, NY Internet Master Designer Certification Program, Syracuse University – Center for Business Information Technology (CBIT), 2004 Project Leadership Skills Development Course – Beirne & Assoc., Charlottesville, VA Team Effectiveness – Meeting the Challenges of Change with Teams – Zenger-Miller, Inc., San Jose, CA M.S., – EDUCATION – Instructional Design, Development, and Evaluation Training Design & Curriculum Development; Syracuse University, Syracuse, NY Successfully passed: New York State Elementary Teacher and Teaching Assistant Certification Exams B.A., – COMMUNICATIONS and VISUAL COMMUNICATIONS GRAPHIC DESIGN Minor: Advertising, Marketing, and Public Relations – Certificate; University at Buffalo, State University of New York (SUNY) VOLUNTEER
PR Assistant / Desktop Publishing Designer – Liverpool High School; Band & Guard Show Programs, 5yrs. Show Program Chairperson – Liverpool, High School Band & Color Guard, 1 yr. STEM – Science, Technology, Engineering, and Math – Judge, Time Warner Cable, 2013 Communications Coordinator – Andrews Memorial United Methodist Church, N. Syr.; Publicity flyers & web version PDFs, 20yrs
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