Donald B. Thomas
Laveen, Arizona 85339
**.*********@*****.***
Service Manager /Maintenance Supervisor
Experience
Dillon Transport
Maintenance Supervisor for the Florida region, 2015 to 2016
As the Maintenance Manager in Florida I was responsible to keep a fleet of 131 tractors and 141 trailers in 4 locations with a total of 16 mechanics that keep the shop manned 7 days a week 24 hrs. a day. Our tractors were all powered by ISX12G’s fueled by C.N.G... By running C.N.G. we had to do services every 20,000 miles, spark plugs and overheads every 60,000 miles. This is a very demanding and fast paced region. Our fleet runs a total of 1.4 million miles every month. My ability to manage in a high stress situations is a trait that is tasked every day in this position. As in my previous positions I am responsible to maintain a very safety conscious staff that has never had an injury to date. I am also responsible to insure that we keep Out Of Service list daily for our corporate. All hiring for maintenance is done at my position including all interviews and H.R. paperwork. I lead by example and maintain a tool box to gain the respect of my team. I have to stay in constant contact with my shop foreman and all venders we utilize. I am extremely effective in stressful situations. I prioritize work schedules and delegated assignments. **Other strong points as a manager that I possess are as follows;
* Detail-minded with a good eye for balance and organization.
* Proficient in H.M 213.
* Excellent mediator, arbitrator, and facilitator.
* Experienced in all facets of tank trailer repair and capable of handling a great deal of responsibility.
* Acted as a role model and mentor for new trainees engaged in on-the-job training.
* A high degree of expertise in fabrication and repair.
* Highly regarded by all employees for friendliness, hard work and the ability to learn new procedures very quickly.
*The ability to communicate effectively with customers, management, and staff.
* Extremely motivated and focused.
* Highly competent.
* Friendly, personable, and easy to work with.
*The ability to interpret complex regulations into language that is understandable to employees. *Outstanding ability to solve problems under high pressure conditions in a professional and concerned manner.
*Over 25 years of successful, highly diversified experience with emphasis on quality control and attention to detail.
Polar Service Centers, Rockdale Illinois
Service Manager, 2013 - 2015
As the service manager I am responsible for insuring that all jobs come in and out of the shop in a timely fashion and have all the paperwork completed whether it is ASME or Dot, I insure that all our technicians stay current with all the constantly changing regulations from ASME and DOT. I am responsible for keeping up with our welder’s continuity log and insuring that all the proper training and paperwork is kept up to date. I go over all incoming jobs with our shop foreman and inspect all outgoing jobs for defects and to make sure that all work is done up to the high standard that I keep.
I am responsible to do job estimates and make sure that jobs stay as close to the estimate as possible. I stay in constant contact with customers to insure that any questions that they may have get answered and make sure that they know what the status of their equipment is while it is at our facility. I have learned to deal tactfully and effectively with difficult customers.
Double 'D" Valve Rebuilders Inc., Crest Hill Illinois
President/Owner, 1999 - 2014
I am the owner of Double "D". I manage and also help out in the shop to make a quality remanufactured product. I train all our employees to rebuild any and all valves on pressure vessel's whether it is a chemical, dry bulk, food grade or petroleum unit. I am constantly developing new and better ways to make out possess better and more economical.
McMahon Cartage,, Lockport IL.
Maintenance Director, 2000 - 2003
I was hired in as the head of maintenance to get a fleet of thirteen tractors and tanker trailers back into good working order and to get the shop tooled up to do most work in house. After a year the shop had worked off all of the defects that I had documented on all of our units. I then maintained inventory of our parts room and kept units maintained on a regular schedule.
B & R Repairs Inc., Lemont Illinois
Lead shop foreman, 1991- 2000 and 2003 - 2013
As the shop foreman it was my responsibility to insure all jobs that were given to the shop were done quickly and efficiently I ensured that every job was done to the high standard that I keep. I acted as a General Manager when the owner was out of town. I personally did quality control of every job to insure that the comeback rate was as low as possible. At the completion of jobs I ensured that all parts were entered onto the job sheets and paperwork was completed. My position also required me to insure ASME jobs were done correctly.
• As the shop foreman I was able to drop the comeback rate to less the 1%
• Being able to effectively communicate with all types of personalities has allowed me as a manager to excel at the goals that I have set for my team.
• I was able to successfully cross train all my techs to do all aspects of tank repairs quickly and efficiently.
United States Army, United States
Tank Commander, 1983 - 1991
While being in the United States Army I maintained the highest standard of being a soldier as possible. I received four promotions and attended PLDC Primary Leadership Development Class. I achieved an expert rating at tank weapons, rifle and pistol.
• I was awarded 3 Army Achievement medals and a good conduct medal.
Achievements;
• Grew the service department revenue by 15% while having 40% of our team as inexperience help from a staffing agency that never worked in this field.
• Completed classes are as follows, Cummins L-10, Cummins electronics, Cummins 855, Detroit DDEC School, Detroit 2 stroke engine school, Detroit series 60 school and Introduction to C.N.G.
I also completed courses at I.C.S. for an automotive repair degree.
I completed H.M.183 and 213 classes and am a registered inspector on pressure vessels.
I have held an ASME certification to weld on pressure vessels.
• I have a CDL driver’s license that I shelved for a class D.
Education
H.S., Diploma, 1984
Lemont Township High School, Lemont IL.
While in high school I attended Will County Area Career School to study automotive repair.
Automotive Repairs, 1986
ICCS
Studied Automotive Repairs
Technical Expertise
• Welding and fabrication
• Automotive and Diesel repairs
• Electrical wiring, ac/dc and diagnostics
• Plumbing
• Hydraulics
• Metering systems
• Overfill systems
• Brake systems, air and hydraulic
• Valve repair and troubleshooting.
References are available on request.