System Medical

Hanan Hammad

Doha, Qatar

Jordanian

Female, Married

21st November 1969

+974-******** (Home)

+974-******** (Mob.)

*****.*.******@*******.***

Profile:

Over 30 years of diversified experience in IT systems, solutions, IT project management and software development life cycle for ERP projects; all in different industries such as Oil & Gas, Banking and Healthcare; discharging duties in different capacities and key technical positions of sensitive nature. This ranged from being a Programmer to a System Analyst, Senior System Analyst, Head of Applications and Development at Qatar's leading private hospital, Al-Ahli and lately as Revenue Cycle Senior Consultant at Sidra Medical and Research Center.

Extensive knowledge in all aspects of Hospital requirements as far as IT is concerned; including but not limited to: Clinical, Medical, Allied-medical, Health Insurance (national and commercial), Revenue Cycle Management, Financial systems (HR/personnel, Accounting, Stores, GL, Fixed Assets, purchasing), Interfacing sophisticated medical systems in laboratory and radiology and integrating the system to provide and report information on the spot to the users and putting the basis for a paperless EMR were some of the special tasks and assignments under my role. Managing ‘Revenue Cycle Reporting and Analytics’ and staff training are just to name few of my administrative tasks.

I am an advocate of creativity and "out of the box" thinking for problem solving. Capable of taking own initiatives to enhance system features. Motivator and a team player who ensures delegating responsibilities for the good continuity of department's functions irrespective of individuals. Good time management skills and can work under pressure and demanding deadlines.

Acquired a talent of dealing and communicating with medical professionals and other staff members of different levels, age groups and social backgrounds as dictated by the nature of personal interactions in the different positions held

Key Professional

Skills:

• Good order of communications with different professionals within the organizational set-up.

• Orderly approach to problem solving; analytical and critical thinking.

• Team Work and realize the potential of different team members for proper assignments of tasks.

• "Culture of Business" awareness; understanding "needs" for proper system development in liaison with HODs and coordination with Management.

• Cerner Millennium systems

• Revenue Cycle Management and best practices

• Healthcare Insurance system

• Objective assessment of users' needs.

Work Experience:

Sep 2014

Work Experience:

Nov 2011 to

SEP 2014

Sidra Medical and Research Center

Revenue Cycle - Reporting and Analytics

Reporting to: Ross Gardener; Director Application Revenue Cycle, Information Systems

Duties & Responsibilities:-

• Working closely with client departments, IT managers and staff to develop and support a full suite of Revenue Cycle reports by ensuring that all the Minimum Data Set elements (MDS) are mandated in the Cerner system and the Qatari Outpatients Classification System (QOCS) business rules & regulations are applied, tested and validated successfully.

• Surveying of all existing reports that are currently available to us through the Cerner tools and documenting the unique or Qatar specific reporting elements we need to report (i.e. net v gross)

• Conducting gap analysis for the reports the business needs against the reports that are currently available and identify the gaps.

• Performing an impact analysis of the new configurations coming with new upgrade of the Cerner system.

• Developing the Reporting and Analytics Strategy for the Revenue Cycle department and in lining with the Sidra over all reporting strategy.

• Collaborating with the PMO office in developing the Reporting and Analytics Project Plan and Project Charter.

• Forecasting the impact of the proposed reports may have on system performance or end user experience.

• Handles stressful situations, critical deadlines, and a customer base with both high service level delivery and technical sophistication

• Responds to severe incident escalation

• Collaborate and partner with the HEI vender in the enhancements and developments of the Revenue Cycle Clinical Application solutions from project initiation to project completion. Sidra Medical and Research Center

Revenue Cycle Senior Consultant

Reporting to: Robyn Cook; Senior Program Manager, Clinical Information Systems

Duties & Responsibilities:-

• Coordinating and supporting the clinical and Finance teams in the implementation of the National Health Insurance Program in Qatar by making sure that all the Minimum Data Set elements (MDS) are mandated in the Cerner system and the Qatari Outpatients Calcification System (QOCS) business rules & regulations are applied, tested and working successfully

• Working very closely with the interface integration team in designing, testing and implementing the external interfaces of the Cerner system with the Financial system(Lawson) for the GL and the Insurances companies/National Health Insurance Company

(NHIC/TPA ) for claims and remittances processes.

• Working very closely with the Finance Revenue Cycle team in designing and building the Cerner Revenue Cycle solutions: ESM, ERM, HIM, Clinical Services, Charge Service and Patient accounting to meet the business user’s needs and the regulatory requirements mandated by the government for the National Health Insurance Program.

• Coordinating and supporting the Finance Revenue Cycle team in developing the financial workflows for OP, IP, ER and Recurring patients. The workflows included all the revenue Cycle key players and illustrated the patient’s journeys starting from scheduling until discharge and receiving the remittances.

• Assisting is mapping the finance billing policies and procedures to the revenue cycle workflows and processes for testing and training purposes.

• Assisting clinical and support services in analyzing and developing clinical business requirements and specifications for the Billing by documenting ICD10 diagnosis codes, CPT/ACHI codes for procedures and ABNs.

• Coordinating and supporting clinical and Health information management in implementing, planning, project management of the Revenue Cycle components for the clinical information system program for documenting accurate clinical information, verifying diagnosis against medical necessity of services provided, releasing of medical information, DRG calculations and Providing info for case mix analysis – Budgeting and Costing

• Analyzing the clinical information system vendor solutions for Contract Management solution and Insurance Services components and coordinating the development of resolutions for solution gaps.

• Assisting in activation planning and implementation of the Revenue Cycle components of the clinical information system for the hospital.

• Assisting in the planning of the operational services for the clinical informatics unit with specific focus on Billing and Insurance Services component areas

April 2004 to

April 2011

• Monitoring the compliance of the Billing and Insurance Services component of the clinical information system to data and quality standards as determined by the enterprise architecture Al- Ahli Hospital

Head of Applications and development

Reporting to: Waleed Hamad; Director of IT & Telecom. Department Duties & Responsibilities:-

• Working closely with different departments to understand the requirements and enhance the system accordingly.

• Coordination between system vendor and IT to enhance the system to suit hospital requirements.

• Preparing the implementation plan with the system vendor.

• Project management for the implementation of the ERP system of the hospital.

• Setting up business procedures and workflow of each section/dept. in the system.

• Setting up system parameters and preferences

• Conducting training sessions for staff members and prepare step-by- step procedures for doctors, allied health and admin staff for their daily routine work.

• Involved in the integration process of the ERP with HIS and RIS/PACS interface.

• Define and setup different account/roles by assigning certain privileges to suit different users/depts.

• Conduct refreshment training sessions for doctors, nurses, laboratory, radiology, Pharmacy and admin staffs.

• Working very closely with the system vendor to fix bugs in the financial module and to setup/design the financial reports as per Finance dept. requirements; such as trial balance, profit and loss and revenue reports.

• Fully involved in the project of paperless procedure within the hospital toward fully EMR system.

April 2001 to

Nov. 2001

Jan. 1995 to

Jul. 2000

• Developing of clinical and financial in-house system which integrates the ERP system so that to have tailor-made system. Al-Wajba Palace Office of H.H. Sheikha Moza Bint Nasser Al Missned Senior Systems Analyst

Reporting directly to: HH Sheikha Moza Bint Nasser Al Missned Duties & Responsibilities:-

• Coordination and customization of the Archive System which has been developed by the Amiri Diwan in order to suit the work requirements at the Office of Her Highness. This involved applying some security features allowing each section to only access their own mails and training the users on how to use the Archive System.

• Developing various Client Server Applications such as the visits of Her Highness system, budget system, and job description system and producing user manuals for all of these systems.

• In charge of preparation of presentations conducted before His Highness the Emir and Her Highness on the establishment of academic institutions in Qatar (College of North Atlantic).

• Trouble shooting of software/hardware problems reported by the users. This involved visiting the site to investigate, recommend and implement solutions on the spot to ensure a smooth workflow.

• Installing and upgrading of software packages and configuring them according to hardware and user requirement. Give ad-hoc support to the users on the standard software packages (Windows, MS Word, Excel, Power Point and Access).

Qatar National Bank, QNB

Senior Systems Analyst

Reporting to: Ali Ahmed Zayed Al-Kuwari; Senior Manager IT Department Duties & Responsibilities:-

• Systems analyses and development of in-house application and client server applications. This involved visiting the site to investigate, recommend and implement solutions on the spot to ensure a smooth workflow, preparing System Design Specification, User Guide Manuals, Conducting the training program, preparation of the Training Schedule and follow up with staff practice.

• SAS: Developed the Special Accounts System as a Clint Server Application which monitors all special accounts with QNB and providing strong control for each account by monitoring arrears, total expected payments, settled amount, and outstanding amount.

• Development of QTEL dividends Distribution System using Visual Basic 6.0, Oracle, and Crystal Reports 7.0 as Client/Server application. The system loads the DSM file from Doha Security Market then produces the dividends payment checks, mail lists and Kapiti file. It also produces an audit reports by means of User ID, Action Time, Action, and Action description. The system uses the encrypting and decrypting the user password and the RDB password.

• BIM: Developed the Budget Invoices Management System for the use of ISD Dept. BIM is an integrated solution for Capital Budget, Operating Budget, and Invoices Management. It provides a strong control for both Capital and Operating Expenses by monitoring the complete project, saving budget. The system also logs any commitments transaction performed and keeps track of all invoices and vendors details.

• Shareholders System which is being used for the General Assembly Meetings and Voting activities, including calculating the profit and awarded shares decided by QNB for the shareholders and then produce profit checks.

• Fully responsible for preparation and planning the Training Programs in MS Windows, Excel, Word and PowerPoint for QNB staff. This involves preparing User Guide Manuals, Conducting the training program, preparation of the Training Schedule and follow up with staff practice.

• Fully in charge of choosing an Integrated Solution to fulfill QNB requirements for personal payroll, leaves and recruitment. This involved testing functionality, system trouble shooting, system customization and implementation.

• Development of the Incoming / Outgoing Mail System.

• Development of the Budget and Invoices Management System, which calculates the budget and invoices for the current year and forecasts the needed budget for the next year.

• Full Arabization of CHRIS System, which produces all the external and internal correspondences and reports in Arabic, after downloading the English information to the Arabic database.

• Land Loans System, which controls the real estate loans given by the State for Senior Staff and monitoring payments and installments.

• Purchasing, Inventory and Account Payable System, which is a fully integrated solution of stock control system and issue of invoices including crediting the accounts of the vendors automatically. Aug. 1985 to

Jul. 1993

Qatar General Petroleum Corporation - QGPC (Oil & Gas Operations) Analyst / Programmer

Reporting to: Hassan Khalil; Senior Analyst Programmer Duties & Responsibilities:-

• Trouble shooting of software / hardware problems reported by the users of 500+ PC's. This involved visiting the site to investigate, recommend and implement solutions on the spot to ensure a smooth workflow.

• Installing / upgrading of software packages and configure them according to hardware and user requirement. Give ad-hoc support to the users on the standard software packages (database, lotus, graphics, word-processing).

• Installing / upgrading of hardware accessories and peripherals such as hardboards, memory boards, mouse, emulation boards, hard disks, floppy drives, tape drives and many others.

• Preparing and conducting in-house courses on corporation standard software packages. This involved evaluating the package, modifying it according to the standards used and developing special training manual for the users.

• Developing various applications such as material requisition system, stock control system, user telephone directory system, etc., and producing User Manuals for these systems.

• Attending to the Department’s computerized database system by developing complex and comprehensive reports and related graphs to assist the production operation, such as Monthly report, Budget control, Manpower movement, integrated planning for the offshore activities, Management reports, etc. This was done on a regular and ad-hoc basis.

• Providing suitable solutions and programming ideas to the new Production Data System (HAS) in order to avoid shortcomings in the system performance, which the old data system suffered from.

• Responsible for the Production Data System (PDS) in setting up and maintaining the IBM PC to receive data over night from production stations and Halul. Carry out data update and validations as necessary. Performing regular backup in case of any hardware failure, thus ensuring that loss of information will have minimum impact on the cooperation's data system. Carry out remedial alternative activities in situations when no data is received over night from production stations and Halul.

Mar. 1985 to

Sep. 1985

Ministry of Public Health

Programmer for Mainframe Computer

Reporting to: Abdula AL-Asere; Head of Programming Duties & Responsibilities:-

Programming for departmental applications using Basic and COBOL on VAX Mainframe Computer.

Qualification

Training and

Certifications

B.Sc. Degree in Computer Science, University of Jordan, Amman PowerInsight Explorer and EDW WebIntelligence Basic Training, 2015 9th Annual Healthcare Insurance Forum Dubia – UAE, 2014 Cerner Health Conference 2014 – Kansas City, US

CCL – Intermediate and Advance training, 2013

Cerner Conference Middle East Regional User Group (RUG) –UAE, 2013 Cerner Health Conference 2013 – Kansas City, US

8th Annual Healthcare Insurance Forum Dubia –UAE, 2013 Cerner Millennium Fundamentals Certifícate, 2012

Languages

Arabic (Native Language), English (Excellent)

General Hobbies

Reading, Travel & Cooking.

Contact this candidate