Support Microsoft Office
Resume:
MICHAEL A. KLEIN
Hollywood, FL 33021
*********@*****.***
Summary
Campus closed after 9 years; problem Solver who coordinated students / facility / technology on a daily basis.
Experienced Level 2 Support . Microsoft Certified – Windows NT.
Troubleshoot PC’s / Servers / connectivity / printing; peripherals.
Microsoft Office, database functionality in Excel / Access / Query.
Employment History
Capitalist Media LLC
Miami Beach FL 2016 Information Resource Analyst
Coordinated 5 year review of EF Advisory Group to State of Florida.
Handled media projects for The Moneyman Report, BiZRadio880.
Touro College South
Miami Beach FL 2006 – 2015 Student/Tech Services Coordinator
Campus closed after 9 years in Florida; provided support on a daily basis to students, staff & faculty.
Analyzed student’s records to create class schedule and ensure continued progress.
Downloaded data into an Excel worksheet loaded with VLOOKUP for the above.
Setup and maintained 24 student, 10 staff, 4 classroom PC’s; XP / Windows 7 / Office 2013.
Network connectivity to main campus, Internet and IP printing for all machines, IP Phones.
Supported Blackboard / TCWEB / MyTouro Portal – the college’s online platforms.
Built temporary “computer labs” as we were forced to relinquish space; hubs, cables, printer.
Reimaged all machines to XP and Vista before donating to other schools.
Independent Contractor 2000-2005 Tech Support Specialist
New York, NY
Main assignments: GfK Audits & Surveys / Coty Cosmetics / RR Donnelly & Sons
Provided Tech Support to Employees - Windows / MS Office / Lotus Notes.
Created client presentations with MS Excel; left step by step instructions to select data and pivot.
Samson Management 1997-2000 Systems Support Specialist
New York, NY
Sole I/T Support in a 50 person Real Estate Office; Windows 95/98 – Novell & NT Servers.
Direct connect via serial port to AIX Server / BJ Murray Software.
Supervised 2 Employees scanning documents to a Watermark Imaging Server.
The Toronto-Dominion Bank 1990-1997 HRIS Officer
New York, NY
Provided tech support to the HR Department. Generated reports for senior management.
Windows / Novell Server / Lotus 123 / Paradox / WordPerfect.
EDUCATION
Queens College (CUNY), B.A. Computer Science, 1986
Microsoft Certified, Windows NT - 2000
MICHAEL A. KLEIN
4020 N. Hills Drive
Hollywood, FL 33021
*********@*****.***
Good Morning:
My campus, Touro College South closed in August 2015 after 10 years operation in Florida.
I was offered a transfer to one of the NY campuses, but declined to leave Florida.
You may contact my supervisors, Alan G. Ciner, Vice President at 646-***-****, ******@*****.*** or Dr. Henry Abramson, Dean at 718-***-****, ********@*****.*** – both of whom relocated to Touro campuses in NY.
I’m an experienced support hand, certified in Windows NT – continually working with newer versions of Windows. Touro was XP and Windows 7 Pro; currently I own Windows 7 and Windows 10 machines.
I have a diverse background, which will be a benefit to the organization. Being a Hollywood resident, I will be flexible to work close to home. I hope we can discuss this further.
Thank You,
MKlein
Mike. Klein
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