Customer Service Manager

Otmane Mabrouki

**** *.*. ***** **., North Miami Beach, FL 33162 Cell: 786-***-****

************@*****.***

Summary

Experienced Manager of a bar for 10 years. Driven to provide guests with exceptional service and

genuine hospitality. Conversant in several languages.(French,arrabic,Spanish )

Highlights

Bar management

Mastery of classic cocktail recipes

Excels at up selling

Strong mathematical aptitude

Espresso and coffee knowledge

Flexible schedule

Friendly and enthusiastic

Gregarious and positive personality

Experience

China Bistro Restaurant July 2011 to Current

Server/Waiter/Bartender

Aventura, FL

Greet newly seated guests in a friendly and timely manner.

Confirm accuracy of orders against requisitions.

Promote positive customer and associate relations through courtesy, service and professional

appearance.

Effectively handle customer complaints and special requests.

Quickly mix a variety of simple and complex cocktails.

Bario Latino Restaurant January 2011 to July 2011

Server/waiter

Aventura, FL

Maintained a positive working relationship with fellow staff and management.

Promoted positive customer service.

Provided prompt, efficient and friendly service at all times

Operated credit card machines correctly and quickly.

Q Lounge June 2002 to January 2011

Manager of Bar/Lounge

Aventura, FL

Effectively handled customer complaints and special requests.

Operated credit card machines correctly and quickly.

Promoted upcoming bar events, programs and weekly DJ/Concert nights.

Quickly removed debris accumulated at the bar to consistently maintain a clean service area.

Set up special events and private parties.

Provided prompt, efficient, friendly, and quality service at all times

Education

My Ismail

Associates in Accounting

Morocco

http://miami.craigslist.org/mdc/fbh/440-***-****.html

Sent from my iPad

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