Carolyn Lee

702-***-****

acypg4@r.postjobfree.com

Objective:

To be an asset to the company I work for and to utilize the skills I have as a call center/customer service rep.

Skills and Qualifications:

Able to give outstanding customer service.

Experience in a call center, banking, insurance, sales. Excellent communication skills, professional demeanor and appearance Able to navigate computer, computer skills.

Prior call center experience.

Has interpersonal skills with a focus on rapport building, listening, and questioning skills. Cross/up selling in retail/banking.

Able to operate general office machinery, i.e., computer, copy machine, fax machine, etc. Possess excellent telephone and customer relations' skills. Experienced in handling multiline phone system.

Ability to schedule participants and/or potential participants for screening tests and check-in activities, accurately.

Able to schedules participants and/or potential participants for screening tests and check-in activities, accurately

Ability to enter participant data and scheduling information into database, updating and maintaining files.

Able to obtain information via call screening.

Previous experience in hotels, California, Fitzgerald, Mandalay Bay. Work History:

Stocker/Sorter 9/2016 – 12/2016

UPS Denver, CO

Customer Service/Insurance Claims 4/2016 – 9/2016

Sitel Las Vegas, NV

Cashier/Customer Service 1/2016 – 4/2016

Walgreen Las Vegas, NV

Food Server 2003 – 2005

Red Lobster Las Vegas, NV

Inbound Call Center 1998 - 2003

Merck Las Vegas, NV

Education:

Computer Training – Computer Skills Institute 1992

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