Program Analyst

JULIANA RODRIGUES VELASQUEZ

CNB ** Lotes */** Apt. 603, Brasilia, Brazil

Brazil Desk Phone: +55-61-331*-****

Brazil Cell Phone: +55-61-812*-****

U.S. Desk Phone: 571-***-****

U.S. Cell Phone: 571-***-****

State E-mail: ***********@*****.***

TSA E-mail: *******.*.*********@***.***.***

Personal E-mail: ******************@*****.***

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Work Experience:

Department of Homeland Security, Transportation Security Administration +55-61-331*-**** U.S. Embassy, Brasilia, Brazil

Quadra 801, Lote 03

Brasilia-DF, Brazil

11/2013 – Present

Hours per week: 40

Series: 105 Pay Plan: PSA Grade: FSN 09/4

Program Analyst/Office Manager (JF-62A)

Duties, Accomplishments and Related Skills:

Establish and maintain the infrastructure necessary to support the Office of Global Strategies (OGS) strategic objectives and operational goals for the TSA Representative (TSAR) in Brazil. Routinely acts on behalf of the TSAR which includes communication with TSA’s Headquarters, Embassy Front Office, host governments and commercial airlines in case of an incident. Interact with all levels of host government’s authorities up to the Minister levels on behalf of the TSAR, mission officials, embassy sections, commercial air carriers and international airports. Communicate in a diplomatic and culturally sensitive manner when working with foreign aviation stakeholder.

Plan and develop presentations, meetings, and coordinate briefings on international transportation security issues for Senior Leadership in TSA and the United States Embassy. Prepare briefing papers, memoranda, talking points, position papers and other documents for Senior Leadership on potentially controversial international transportation security initiatives. Translate documents and provide simultaneous interpretation for the TSAR and host government during meetings.

Serve as the administrative liaison with TSA’s Headquarters organizing and hosting foreign delegation visits, international events (e.g. 2016 Rio Olympic Games, 2014 Brazil World Cup), VIP visits and TSA trainings with Senior Level Representatives.

Coordinate and follow-up with the foreign officials the status of pending international agreements (e.g. Federal Air Marshal Service (FAMS), Aviation Security Cooperation Group (ASCG)). Work with Capacity Development Office to implement training courses for the Government of Brazil. Coordinate work with other component agencies of the Department of Homeland Security such as, Immigration and Customs Enforcement (ICE), Customs and Border Protection (CBP) and United States Secret Service (USSS) on events, visits and foreign delegations, trainings to ensure completion of projects and serve as a backup Program Analyst.

Gather information from resources to include TSA, DHS, Department of State (DoS) and foreign governments to produce an effective product.

Utilizes quantitative analysis techniques to evaluate the effectiveness, efficiency and productivity of the Sensitive Security Information (SSI) Program in an international environment. Receive and distribute intelligence information related to security threats. Maintain files and data base of SSI shared with foreign governments to ensure the shared SSI is promoting the mission of TSA.

Coordinate work with other departments to ensure collaboration of issues and policy are completed within the established time frames in order to effectively support TSA’s representation at multilateral fora such as: the International Civil Aviation Organization (ICAO), Federal Aviation Administration (FAA) Use analytical techniques and statistics to assess issues related to management processes, systems and support programs.

Prepare and submit Leahy Vetting forms to the Embassy Political Section (POL) and TSA Foreign Visitor requests forms to TSA’s Protocol Section for all related visits, trainings and host government delegations

(e.g. Brazilian Federal Police K-9 Delegation visit, Brazilian Federal Police Superintendents for Sao Paulo (GRU) and Rio de Janeiro (GIG) International Airports visit). Maintain an achievable, searchable, and retrievable contact database system and document management system (iShare).

Proactively coordinate with the Miami Regional Operations Center (ROC) technical visits; International Industry Representative Visits and FAMS missions and maintain an up-to-date status report of each visit. Manage all logistics for TSA airport assessments and air carrier inspections involving U.S. international air passenger and cargo operations (coordinating trip agendas, obtaining approval from the Brazilian National Agency for Civil Aviation (ANAC) for access to the airports, research itineraries for each assigned airport) in support of Miami ROC technical visits to Brazil. Apply knowledge of adjudication policies, regulations and standard operating procedures to case files concerning assessments made in an inspection or observation. Develop and manage the execution of the TSA Brasilia office budget (OGS Spend Plans) through review of financial documents and examination of accounting records and information provided by TSA Headquarters.

Monitor the International Cooperative Administrative Support Services (ICASS) budget and make programmatic recommendations.

Prepare detailed analyses and estimates of annual funding needs to ensure that funds are properly allocated in a timely and effective manner.

Monitor the cost and manage the results of any discrepancy so that it is documented and recorded. Track the findings though to final resolution with TSA Senior Leadership and Legal Departments. Signing authority to initiate and approve all obligations and forward them to the Embassy Financial Management Center (FMC) for payments, as well as following up with the General Services Office

(GSO) to ensure the goods and/or services are satisfactorily delivered. Perform independent research using the Consolidated Overseas Accountability Support Toolbox

(COAST) to identify problem areas, trends and deficiencies to verify factual and technical information submitted to provide missing data.

Independently plan, adjust and maintain workload with minimal supervision and also complete unscheduled tasks.

Initiate all purchase orders requests using DoS proprietary software (i.e. MyServices and Ariba Spend Management) for the office and the TSAR’s residence (government owned property). Create and review travel arrangements (i.e. Concur/CGE and E2 Solutions) and record Time and Attendance.

During the TSAR's absence:

Efficiently and accurately respond to TSA’s HQ taskers and data calls; Gather situation reports on incidents and notify host government officials; Receive and coordinate training requests from the Government of Brazil; Research and respond inquiries related to TSA certified equipment and guidelines for their use; Provide support and coordinate with TSA’s HQ and other embassy sections related to transportation requests.

Supervisor: Jason Martin, Transportation Security Administration Representative Office: 571-***-**** / +55-61-331*-**** / Cell: 571-***-**** / +55-61-981**-**** E-mails: ********@*****.*** / *****.*.******@***.***.*** Okay to contact this Supervisor: Yes

Department of State, Public Affairs Section +55-61-331*-**** U.S. Embassy, Brasilia, Brazil

Quadra 801, Lote 03

Brasilia-DF, Brazil

06/2012 – 11/2013

Hours per week: 40

Series: 105 Pay Plan: PSA Grade: FSN 06/2

Press Secretary (JF-62A)

Duties, Accomplishments and Related Skills:

Served as the executive assistant to the Country Information Officer (CIO). Provided primary administrative support to CIO and worked cooperatively with Public Affairs team members in the achievement of individual, team and organizational goals. Provided program support to the Press and Information Section, including interfacing with Government of Brazil agencies and media organizations.

Coordinated program priorities with the Country Public Affairs Officer (PAO) and Cultural Affairs Officer (CAO) in addition to liaising with the Regional Information Officers at other U.S. Consulates in Brazil to ensure project completion.

Managed the full spectrum of activities required to support Mission’s exchange programs, including the International Visitor, Fulbright, EducationUSA, Youth Ambassadors, and Citizen Exchange programs. Drafted and subsequently routed cables, correspondence, emails, memoranda and guidance, including draft management and version control for the CIO, PAO, CAO and other members of the Press and Information Section.

Provided interpretation and written translation support in English-Portuguese and Portuguese-English. Maintained Human Resources training database, contact database and insured all journalists and media biographies were up to date and fully accessible.

Maintained the distribution lists and contacts for the broadcast of Press Releases and Media Notes. Uploaded daily news, press releases and guidance into the Public Affairs SharePoint website. Processed representational budget and reimbursement for multiple Information Office employees. Monitored balances by verifying Coast Status of Funds and Status of Obligations reports, and periodically reconciled with the Financial Management Center accountants. Ensured proper use and management of financial and human resources for Public Diplomacy programs, grants and overall operations.

Led efforts in performing management studies to evaluate and measured the progress and success of projects assigned.

Identified and recommended ways to improve the effectiveness and efficiency of cross-divisional programs and activities.

Attended Public Affairs, HR team meetings, and other regularly scheduled meetings. Recorded and produced concise meeting minutes as requested; prepared meeting notices and distributed committee packets and/or minutes in a timely manner.

Researched and provided back-up support in obtaining support materials in order to respond to media requests for information on the United States in our jurisdictional area. Protocol support for senior leadership visits and international events (e.g. U.S. Vice President, Secretary of State).

Organized representation activities, claimed reimbursements and prepared travel vouchers. Conducted detailed planning to gather and interpret information for problem solving and identified ways to improve or enhance assigned duties.

Applied knowledge and application of staffing processes and procedures. Initiated all purchase orders requests using Department of State (DoS) proprietary software (i.e. MyServices and Ariba Spend Management) for the press office and the CIO’s residence (government owned property).

Reported significant public diplomacy achievements involving the Press and Information Section using tools as provided, including, but not limited to SMART, MAT and SharePoint. Helped represent PAS in mission communities and meetings for security drills and briefs, Human Resources, Employee Relations, and the Community Liaison Office (CLO). Researched and provided back-up support in obtaining materials in order to respond to media requests for information on the United States.

Distributed incoming mail and interoffice correspondence. Processed and filed visa referrals.

Recorded Time and Attendance for Information Office employees. Supervisor: Dean Cheves, Country Information Officer Office: 202-***-****

E-mail: ********@*****.***

Okay to contact this Supervisor: Yes

EMBRAER Aircraft Holding, Inc. 202-***-****

1730 Pennsylvania Avenue NW, Suite 200

Washington, DC – 20006

05/2010 – 07/2011

Hours per week: 40

Salary: $40,000.00 USD Per Year

Executive Assistant

Duties, Accomplishments and Related Skills:

Served in the civil aviation sector as the Executive Assistant to the Vice Presidents of External Relations and Defense.

Prepared correspondence for signature by the Vice Presidents, and other key members and senior leadership of the Brazilian Aircraft Manufacturers (EMBRAER). Drafted internal and external documents, letters, reports, memoranda, etc. Arranged personal executive agendas and appointments, maintained calendars and provided travel

(national and international) arrangements.

Interfaced with high-ranking civil and military aviation officials in the United States and the Government of Brazil, as well as Congressmen, Senators, Capitol Hill Staff, and executives for the air carriers, airports and other aviation-related vendors.

Worked with the Vice President of External Relations to draft company positions on civil aviation regulations in the United States, Brazil and in International Civil Aviation Organization Standards and Recommended Practices (ICAO), International Aviation Travel Association (IATA) and Aerospace Industries Association (AIA).

Worked with the Vice President of External Relations to consult with the Federal Aviation Administration (FAA) and the Transportation Security Administration (TSA) on regulations pertaining to EMBRAER aircraft manufacturing, safety and security. Worked with the Vice President of External Relations on consultations with the FAA and the National Transportation Safety Board (NTSB) for mechanical failures or other problems with EMBRAER aircraft. Represented the Vice Presidents of External Relations and Defense at internal information and coordination meetings.

Managed the office budget with signature authority for expenses and processed monthly expense reports Coordinated urgent medical treatments for Vice Presidents while traveling internationally and submitted medical claim forms for reimbursements.

Provided interpretation and written translation support for company executives: English-Portuguese and vice-versa.

Organized and maintained office records in compliance with company management policies (paper and electronic).

Organized work, settled priorities, monitored, and evaluated the progress and outcome of assignments; anticipated potential threats or opportunities.

Assisted in the development and implementation of procedures and processes for expediting the flow of work through the office.

Coordinated compliance visits to EMBRAER facilities for U.S. Department of Defense (DoD) and FAA Advised VPs regarding program improvement on the basis of analytical studies to include analyzing impact of practices and investments on environmental, safety and health, and medical enterprise. Organized Political Action Committee (PAC) Board Meetings. Supervisor: David Balloff, Vice President of External Relations Office: 202-***-****

E-mail: ********@*******.***

Okay to contact this Supervisor: Yes

Supervisor: William Buckey, Vice President of Department of Defense Office: 202-***-****

E-mail: *******@*******.***

Okay to contact this Supervisor: Yes

Ourisman Chantilly Toyota-Scion 703-***-****

4135 Auto Park Circle

Chantilly, VA 20151

Relocated to: Ourisman of Alexandria, Chevy, Buick and GMC 703-***-**** 1800 Old Richmond Highway

Alexandria, VA – 22303

05/2009 – 05/2010

Hours per week: 40

Salary: $7.00 USD Per Hour

Customer Service Cashier

Duties, Accomplishments and Related Skills:

Managed budget invoices, accounting operations and payments. Provided customer service support, including support for bilingual clients (Spanish and Portuguese). Directed complaints and questions to the proper authority. Maintained the dealership ERA Link Database System for vehicle maintenance records and for customer service.

Supervisor: Christopher Cokonis, Service Director

Office: 703-***-****

Okay to contact this Supervisor: Yes

Fairfax County Public Safety Department 703-***-**** 4080 Chain Bridge Road

Fairfax, VA – 22030

09/2007 – 03/2008

Hours per week: 40

Salary: $52,500.00 USD Per Year

Senior Administrative Assistant

Duties, Accomplishments and Related Skills:

Provided public safety and security support to police officers, fire fighters and other emergency responders.

Provided policy, procedural and regulatory advice and guidance to program offices to ensure the integrity of occupational safety and health procedural guidance and incident data was maintained. Maintained and organized files in compliance with Fairfax Country Records Management Policy (health recordkeeping, reporting and trend analysis).

Provided line managers with objectively based information for making decisions on the administrative and programmatic aspects of office operations and management. Prepared annual Work Performance Evaluation for incumbent personnel and the Candidate Physical Ability Test (CPAT) for fire applicants.

Worked collectively with other county agencies assisting with education, prevention, and post-exposure management related to emerging infectious diseases such as Weapons of Mass Destruction, hepatitis C, etc.

Assisted with comprehensive medical-physicals, immunizations, respirator fit-testing, medical consultations, surveillance, fitness-for-duty determinations, physical therapy, illness prevention, health risk reduction, and urgent care for industrial injuries/illnesses to career and volunteer public safety personnel.

Assisted in the management of simulated emergency exercises for public safety and security organizations.

Assisted in the preparation of the annual Fairfax County Occupational Safety and Health Administration annual reports, presentations and briefings.

Handled sensitive information for Fairfax County dealing with Safety and Security issues. Maintained the contact database (i.e. Medgate Software) and excel spreadsheets. Provided customer support for bilingual patients (Spanish). Managed correspondences, faxes and phone calls.

Supervisor: Carla Foster and/or Diane Christensen

Okay to contact this Supervisor: Yes

Premier Funding Group, LLC 703-***-****

7535 Little River Turnpike # 325

Annandale, VA – 22003

06/2006 – 09/2007

Hours per week: 40

Salary: $60,000.00 USD Per Year plus commission

Senior Loan Processor

Duties, Accomplishments and Related Skills:

Prepared mortgage loan files by reviewing loan application and verification of income, employment and housing sources.

Ordered credit reports, land survey, building appraisal, title, and related information. Analyzed mortgage loan applications and identified documentation problems by highlighting deficiencies. Interfaced with the company legal department to resolve issues and ensure compliance with U.S. Federal and State of Virginia requirements.

Organized and maintained required mortgage loan documentation for compliance with U.S. Federal and State of Virginia requirements.

Ordered and analyzed all properties hazard insurances prior to the home purchases or refinances. Provided translation support for loan documents to bilingual clients (Spanish and Portuguese). Handled correspondence, faxes and phone calls.

Coordinated courier and UPS/FedEx shipping.

Supervisor: Robert Kang

Okay to contact this Supervisor: Yes

Mortgage and Equity Funding Corporation (MEFC) 703-***-**** 1519 Old Bridge Road

Woodbridge, VA – 22192

04/2004 – 06/2006

Hours per week: 40

Salary: $25,000.00 USD Per Year plus commission

Loan Processor

Duties, Accomplishments and Related Skills:

Processed an average of 30 mortgage loan applications monthly. Analyzed, adjusted and verified financial information on all loan applications. Notarized loan documents.

Audited loan files by reconciling all fees collected at settlement. Ordered and analyzed all properties hazard insurances prior to the home purchases or refinances. Provided translation support for loan documents to bilingual clients (Spanish and Portuguese). Handled correspondence, faxes and phone calls.

Coordinated courier and UPS/FedEx shipping.

Ordered office supplies.

Supervisor: Christina Wedge

Okay to contact this Supervisor: Yes

Education:

Bachelor’s Degree in Business Administration, 2005 George Mason University, Manassas, VA

Advanced High School Diploma, 2003

Forest Park High School, Woodbridge, VA

Awards:

The Transportation Security Administration Office of Global Strategies wishes to acknowledge that: Juliana Velasquez with her assistance has made the Process Improvement and Optimization Workshop a success, Brasilia, Brazil, May 26-29, 2014.

U.S. Embassy Brasilia/Mission Brazil - Customer Service Award: for committing time, energy and creative to plan, coordinate, execute then host the successful 2012 U.S. Mission Presidential Elections Event at Casa Thomas Jefferson, November 6, 2012.

Relevant Coursework, Licenses and Certifications:

Locally Employed Staff Performance Management and Evaluation, FSI, February 1, 2017 Food and Fire Safety Training, DoS, U.S. Embassy, Brasilia, Brazil, January 11, 2017 CPR/AED Training, U.S. Embassy, Brasilia, Brazil, October 24, 2016 DHS Travel Card Training, DHS Online Learning Center, April 4, 2016 Airport Security Management (ASM) Course, Brasilia, Brazil, September 14-24, 2015 Quality Control in Civil Aviation Security (QCCAS) Course, Brasilia, Brazil, August 17-21, 2015 Annual Counterintelligence and Insider Threat Awareness Training, FSI, December 10, 2014 OGS Process Improvement and Optimization Workshop, Brasilia, Brazil, May 26-29, 2014 Making Performance Management Work for You, DHS Online Learning Center, April 1, 2014 Active Shooter Response Training, DHS Online Learning Center, April 1, 2014 TSA OPSEC Fundamentals, DHS Online Learning Center, April 1, 2014 Employee Notices of Unsafe Working Conditions, DHS Online Learning Center, April 1, 2014 TSA Security Orientation, DHS Online Learning Center, March 28, 2014 TSA Management Directive (Foreign Contact and Travel), DHS Online Learning Center, March 28, 2014 Hotel Reservation Website Training, U.S. Embassy, Brasilia, Brazil, November 25, 2013 Classified and Sensitive Information: Identifying and Marking, FSI, October 29, 2013 SMART Messaging: A Course for Users, FSI, October 23, 2013 Weapons of Mass Destruction Training, U.S. Embassy, Brasilia, Brazil, September 10, 2013 TAGS & Terms, FSI, February 6, 2013

Files & Records Management, FSI, February 6, 2013

Crisis Management Overview, U.S. Embassy, Brasilia, Brazil, January 17, 2013 Ethics Orientation for New Locally Employed Staff, FSI, December 20, 2012 Administrative Professionals: Maximizing Your Relationship With Your Boss, FSI, Dec. 18, 2012 Administrative Professionals: Common Administrative Support Tasks, FSI, November 26, 2012 Contact Management Database User Training, U.S. Embassy, Brasilia, Brazil, August 14-16, 2012 Protecting Personally Identifiable Information - PII, FSI, August 14, 2012 ISC Extended Advanced Excel Course, U.S. Embassy, Brasilia, Brazil, August 10, 2012 Mission Press Office Certificate, FSI, August 3, 2012 Nonimmigrant Visa Petitions and Revocation Guidance, FSI, July 20, 2012 E2 Solutions: Travel Arranger Certificate, FSI, July 5, 2012 Appraisal Course (Residential & Commercial Properties), Allied Business School, USA, 2007 Professional References:

Name: Mariely Loperena

Employer: Transportation Security Administration

Title: Western Hemisphere Regional Director, Arlington, VA Office Phone: 954-***-****

E-mail: *******.********@***.***.***

Name: Tere Franceschi

Employer: Transportation Security Administration

Title: Western Hemisphere Bureau Chief, Arlington, VA Office Phone: 571-***-****

E-mail: ****.**********@***.***.***

Name: Gary Spulak

Employer: EMBRAER Aircraft Holding, Inc., Fort Lauderdale, FL Title: President

Office Phone: 954-***-****

E-mail: *******@*******.***

Additional Information:

Fluency in three languages: English, Portuguese and Spanish. Translation and interpretation experience in Portuguese and Spanish. Over four years of experience in the civil aviation sector. Five years of experience dealing with foreign government agencies. Experience interfacing with high level authorities and VIPs. Experience with protocol for international events and foreign delegations visits. Knowledge of U.S. Department of State policies, programs, and operations. Experience with the federal budget, accounting and procurement processes (regulation, policies and practices).

Excellent customer service skills and strong administrative and office administration skills (techniques, business writing skills and time management).

Ability to perform detailed analysis of cost, schedule, and technical risks with assigned programs. Ability to convey analysis and information orally through briefings, consultations and other presentations. Ability to analyze public policy issues and to write in a public policy context. Strong computer skills in Office (Word, Excel, Power Point), Outlook, Internet, Intranet, and other e- tracking/filing.

Strong editing and proofreading, interpersonal, and analytical ability and problem solving skills. Oral and written communications.

Strong background in interpersonal communications with a wide variety of persons with sensitivity towards the differences in their socio-economic-cultural backgrounds. Exceptional ability to work in both a teamwork environment and on independent assignments. Able to multitask while under pressure in a dynamic professional environment.

Contact this candidate