Customer Service Manager

MARK D TOKARSKI,

*** ******** ***, ******** **, *3027, 262-***-****, ***********@*****.***

Management

Skilled professional with over 20 years of experience in leadership and management, able to lead and mentor in a warehouse environment, motivational skills, expresses interest in and concern for team members' success and personal well-being

Experienced in warehouse & logistics operations, fully capable of managing all resources to achieve performance levels with respect to safety, quality, production, cost, housekeeping, and delivery.

Excellent communication skills, Proficient in Microsoft Word, Excel and PowerPoint, Epicor, DAX, SAP and, Prosci Change Management systems.

Outstanding problem-solving skills, productive and results-oriented, able to successfully manage critical requirements, identify deficiencies and potential opportunities, and develop innovative and effective solutions for enhancing competitiveness.

Strengths

Management/Leadership

Supervision/Motivation

Customer Service

Warehouse Operation

Lean Manufacturing

OSHA / Safety Training

Continuous Improvement Processes

Inventory Accuracy

WORK EXPERIENCE

Shipping Manager

WestRock Manufacturer, Germantown, WI 53022 August 2016-Present

oResponsible for preparing departmental budgets, training personnel, reviewing invoices, safety programs and inventory procedures.

oAssign duties and examine work for exactness, neatness and conformance to policies and procedures.

Army Career Employment Special

Human Resources Consulting, Inc. Milwaukee WI, 53218 January 2015-April 2016

oBriefed Veterans groups and Army Reserve units, development-enhancement, application process, and jobs skills translation

Production Supervisor

Ace Precision Machining Corp. Oconomowoc WI 53066 October2013-March 2014

oReviewed all work orders and built a production schedule in accordance with company welding levels, enhanced inventory processes.

oEnsured that proper tooling was used and procedures were followed during each operation.

Supervisor/Group Leader

Joy Global Surface Mining Inc., Milwaukee WI October2011-October2013

oSupervised all warehousing operations inventory accuracy of parts and material Prioritize conflicting demands; created solutions to inventory challenges by successfully redirecting problem-solving focus from symptom to identifying root causes.

oCompiled and entered data into SAP computer system

Senior Supply Sergeant August 1992-December2011

U S Army, Special Forces Support

oDirected supply personal to request, receive equipment, adhere to policies and procedures for government purchases, credit card (GPC), and maintained inventory accuracy and accountability for all equipment and materials.

oPlanned, directed, and coordinated activities of buyers, purchasing officers, and related workers involved in purchasing materials, products, and services around the world

o Transported supplies and equipment to separate world wide locations

Education

Master of Business Administration-Business

Excelsior College - Albany, NY 12203

Master of Business Administration, (M B A) Graduate August 2016

Professional Training

Kaizon events, 5s training - Lean Manufacturing, SAP, Enterprise Warehouse Management Software System, Microsoft word, excel, PowerPoint and outlook, The Army Records Information Management System (ARIMS) filing procures, 3 levels of leadership development, Property Book-Unit Supply Enhanced System (PBUSE), Logistics Support Activity, Logistics Information Warehouse, Government Travel Card/Government Purchase card (GPC), Program Management, and Contracting Officer Representative Course, KIWI

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