MUSTAFA LEKIC

***** ******** **. ******** *******, MI 48312 acypa4@r.postjobfree.com 586-***-****

EDUCATION MICHIGAN STATE UNIVERSITY East Lansing, MI

College of Social Science

Bachelor of Arts European and American History

Student Teaching at Everett High School

MACOMB COMMUNITY COLLEGE Clinton Township, MI

College of Social Science

Associates in History

Courses in European, Asian, American, and Near-East studies

EXPERIENCE HARNESS DICKEY & PIERCE Troy, MI

2016-2016 File Room Clerk

Filed patent and legislative forms for partners, legal associates, and clerical secretaries

Handled mail processing, and procedural mail for partners and legal associates

Maintaining and operating office equipment, not limited to Ricoh copy machines, Ricoh scanners,

Epson fax machines, USPS processing machines, DSL delivery and secure package machine, UPS

package machine, FedEx packaging machine

Handled and processed storage of past patents, filing updates for patents, and disposing of older

documentation into a secure storage facility

Maintained a rapport with mailing support in three other corporate offices

GENERAL MOTORS Warren, MI

2016-2016 Senior Customer Assistance Advisor/ Assistant Trainer

Resolved escalated customer disputes that presented a challenge to junior customer assistance advisors

Tracked metrics and communicated results to management in a timely fashion

Trained new customer assistance advisors on the policies, procedures and best practices when

troubleshooting vehicle issues

Created Data Share, BRC, Siebel, PAC, and Service Request cases

2015-2016 Customer Assistance Advisor Warren, MI

Handled incoming requests from customers about vehicle issues and ensured that issues are resolved

both promptly and thoroughly; contacted dealerships and scheduled diagnosis testing for vehicles in

question; followed up with custo mers to ensure full customer satisfaction

Executed recalls, damaged property complaints, part inquiries, bulletin notices, special coverage

information, warranty blocks, and general inquiries and concerns related to GM vehicles

Maintained a rapport with dealerships and customers on finding solutions, including offering goodwill

and incentives to establish customer loyalty

2015 THE HOME DEPOT Utica, MI

Customer Service Associate Garden Department

Maintained the indoor and outdoor garden department including vegetable and flower watering, flower

pruning, orienting the flowers and plants for an easier shopping experience

Constructed garden products including but not limited to: lawn mowers and furniture, tractors, grills,

power washers, and tables

Established lasting relationships with several customers who have become repeat customers to the

garden department

2012-2013 HOLIDAY INN EXPRESS AND SUITES Chesterfield, MI

Guest Services

Audited nightly PnL reports, income statements, credit reports, receipts and expense reports;

communicated with hotel management regarding the performance of the nightly financials and

proposed a more efficient tracking record o ptimizing the use of excel models

Managed front desk operations including reservations, room availability management, reservation

processing, special request catering while maintaining the utmost customer service standards

Managed the preparation and quality of daily breakfast buffet, including a staff of 3 people

ADDITIONAL

Highly proficient in MS Office Suite, Siebel, GWM, and Customer360

Languages: Native fluency in Serbo-Croatian, conversational Macedonian and German

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