Sales Customer Service
Resume:
Timothy McMillan
*** ******* **** ** **** * C** – 919-***-**** – *************@*****.***
Professional Summary
Highly effective, self-motivated, and a life-long learner who enjoys working independently as well as in teams. Possess excellent communication and problem solving skills with experience in various disciplines.
Experience
Sr Sales Manager
The Art Depot and Framing, Durham, NC
January 2013 – January 2017
Answered inbound phone calls and catered to client concerns in regards to purchases
Trained/mentored new employees on proper procedures related to inventory handling, packaging, customer interactions, and sales
Oversaw receiving of incoming shipments to accurately enter into the automated inventory system to allow customers the ability to order seamlessly.
Integral part of the expansion of the corporate facility. Worked on planning the office and inventory warehouse layout to ensure operational excellence
Utilized established company distribution procedures in order to prepare and frame art prints, package home décor and gift items for shipping
Negotiated business supply contracts with external vendors to ensure financial adherence to the budget while maintaining proper business supply levels so that shipping deadlines were met
Perform quality controls and monitored production standards to ensure individual and company goals were met and customers received items in proper packaging and in good condition
Customer Service Agent/Inside Sales
Idea Integration, Research Triangle Park, NC
February 2011 – August 2011
Cold-called small businesses and answered inbound calls offering marketing products and services
Collected required data in order to properly develop a quote for potential clients
Negotiated prices and contracts related to the marketing needs of small businesses
Scheduled presentations for potential clients in order to introduce products and services
Maintained a quality score of 90% and above for six straight months
Inside Sales
Fast Lane, Morrisville, NC
July 2010 – December 2010
Made outbound cold calls to Cisco and Net App employees to verify IT certifications
Developed and built business relationships with multiple business sources, and both internal and external clients which allowed negotiation of new and existing accounts
Guided customers through the process of obtaining IT certification and re-certification
Virtual Loan Officer
Maverick Funding, Durham, NC
June 2007 – June 2010
Cold calls to potential customers to generate business and follow up on leads
Interviewed loan applicants via phone and in person and analyzed rate sheets
Maintained constant communication with Realtors and Attorneys to fund and close loans
Obtained necessary documents to make loan decisions, properly secured collateral used to qualify customers for loan approval in a timely manner to meet borrower’s needs
Recruiter/Account Executive (Remote Worker)
Orion International, Cary, NC
May 2007 – September 2007
Outbound calls to executives to establish partnerships with hiring authorities
Generated profitable sales contacts and marketing services
Scheduled appointments at recruiting hiring events
Maintained communication with businesses to create job opportunities for Military Veterans
Followed up on sales leads to prospective businesses
Maintained call volume as a remote worker
Worked closely with management to create new marketing strategies.
Business to Business Inside Sales Representative
The Training Network, Durham, NC
January 2006 – April 2007
Cold-called small businesses as well as answered inbound calls offering training products
Collected required data to properly develop a quote for potential clients
Negotiated prices and contracts related to the training needs of small businesses
Scheduled presentations for potential clients to introduce products and services
Education
Bachelor of Arts, Political Science
North Carolina Central University, Durham, NC 1997
Computer Skills
Microsoft Word Shipstation
Microsoft Excel Google Mail for Business
Sales Force Quickbooks
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