Customer Service Quality
Resume:
Dayra Toribio
Jersey City, NJ 07305
H: 201-***-**** **********@*******.*** C: 201-***-****
SUMMARY
Safety-focused Packaging and Production Team Leader with significant production line and supervisory experience in pharmaceutical manufacturing environments. Expertise includes material handling, operating process tools, machine / safety inspections and records maintenance. Knowledgeable in all aspects of current Good Manufacturing Practices (cGMP) Standard Operating Procedures, OSHA and FDA regulations. Contributes to efficient production of packaged, finished goods with attention to quality. Bilingual in Spanish and English.
EXPERIENCE
Sunshine investment Group, Inc. d/b/a
Stratus Building Solutions of Northern New Jersey – Fairfield March 2015-Dec 2016
Supervisor
Accomplishes cleaning staff’s results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintains staff by recruiting, selecting, and training employees; developing personal growth opportunities.
Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
Consolidated Container Company, Elizabeth, NJ September-December 2014
Quality Control
Used various quality measurement tools such as Magna mike, optical comparator, calipers, scales to measure the plastic bottles every time there was a changed over or issues on the machines that could affect the appearance of the bottles.
Performed quarantine process on defective packaging components and finished goods.
Operated complex instrumentation/equipment and recording accurate data using the SPC explorer.
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Save Latin America, Union City, NJ January-May 2014
Case Aide Intern
Conduct intake interviews to determine client medical, educational, and work studies to develop preliminary case plans.
Review on-line sources to locate potential social services links.
Maintain and update client files.
Collaborate with local health departments for bi-weekly vision screenings
GlaxoSmithKline, Clifton, NJ 2005 - 2013
Enhanced Team Leader 2011 - 2013
Coach, develop and mentor a team of 30 Production Technician, 6 packaging mechanics as well as a group of 10 temporary employees supporting 7 production lines manufacturing toothpaste. Liaison between the production department and staff for key initiatives, including quality and safety protocols.
Lead team in meeting and exceeding critical manufacturing success factors, including cost, quality, sanitation, system utilization, customer service, health and safety.
Resolve cell production and performance issues, resulting in efficient operation of the high, medium and low production lines.
Briefs with manufacturing managers and supervisors for upcoming production scheduled and plans.
Conduct monthly calibration of nuweigh scales.
Update and maintained logbooks, Sops and GMP trainings.
Maintained and supervised all MSDS sheets for all the chemicals used.
Monitored the sanitizing process of all equipment to ensure adherence to GMP and Sop guidelines and specifications.
Production Technician 2005 - 2011
Applied technical and mechanical skills, including 5s, excelling in packaging of quality toothpaste at
low cost.
Trained temporary associates on safe and efficient use of all production machinery.
Operated all toothpaste packaging machinery, including the Nu-weigh system, producing toothpaste according to package size and with proper labeling. Cleared jams and reset machines.
Achieved desired efficiencies and adherence to schedule in collaboration with other packaging associates.
Performed regular checks, ensuring high-quality finished product.
Documented maintenance, batch records and changeovers according to GMP and SOP guidelines.
Conducted quality control on Japanese production batches.
Moved materials safely using electric pallet jacks.
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Performed quarantine process on defective packaging components and finished goods.
Safety Representative 2008 - 2013
Hold weekly Safety Gemba Walks through on packaging floor. Perform daily Safety meetings with crew. Conduct monthly Level 1 audits. Support and follow the site’s Safety Alerts / Near Miss program.
Quality Representative 2011 - 2013
Review Level 1 Audit monthly performance. Train associates on new SOP’s. Check paperwork for every production line, ensuring accuracy and compliance with the FDA’s quality standards.
Revise the PIs (Packaging Instructions) for each line, resulting in right components, expiration codes and packing standards.
Machine Operator 2004- 2005
Operated all production machinery in the manufacture of toothpaste.
Load components on the feeding conveyors to keep the production lines making toothpaste.
Visual inspection of finished goods.
Performed regular checks of machinery and teamed with other packaging associates, in producing high quality toothpaste.
EDUCATION AND PROFESSIONAL DEVELOPMENT
BA, Sociology and Spanish, New Jersey City University, Jersey City, NJ
January, 2015
Bi-lingual (skill) write and speak Spanish and English.
CPR training onsite at GSK in 2012.First Aid Member - 2011- 2012
OSHA General Industry Outreach 10 Hour Training - 2012
Machine Safety Zero Access Training - 2010
Level One Audit Training - 2009
TECHNICAL SKILLS
Microsoft Outlook, Word, Excel, PowerPoint; WMS (PRISM, SPC Explorer).
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