Medical Manager

FRANCIS G. JOHNSTON

** ***** ****** ● Brockton, Massachusetts 02302

508-***-**** ● ****************@***.***

Highly skilled Manager with proven record of success leading complex organizations to deliver top quality patient care under stressful conditions. Optimize operations via careful analysis of performance and demand patterns. Rapidly assess needs to implement emergency and routine responses that maximize available resources. Collaborate with multi-discipline teams to deliver services that save lives and stabilize situations, create trust and build a strong reputation. Identify opportunities to expand business based on expert market / performance analysis to drive competitive advantage.

Administrative & Patient Care Analytic Skills ● Budget Administration ● Regulatory Compliance

Rapid Assessments & Interventions ● Stabilizing Influence ● Business Development

Catastrophic Emergency Response Training ● Spinal Immobilization Methods

NIMS 700 System ● ICS 100 Procedures ● CEVO Training ● BLS / CPR Instructor

PROFESSIONAL EXPERIENCE

EASCARE AMBULANCE, Brockton, Massachusetts ● 2016-Present

Leading regional emergency medical transport service.

Senior Supervisor

Maximize resource use to achieve greatest effectiveness via application of demand analysis and unit hour utilization (UHU) metrics in alignment with customer demands and corporate requirements. Maintain productive relationships and communication with all levels of staff, customers, and other community responders. Distribute tasks and assign duties to meet multiple, simultaneous demands, including constant readiness. Mentor, discipline, and remediate staff to achieve continuous process improvement. Investigate and resolve complaints. Maintain vehicle fleet. Ensure compliance with state regulations, company guidelines, and best patient care practices.

Consistently provided rapid professional responses to challenging patient / community needs that positively changed lives while conserving resources.

AMERICAN MEDICAL RESPONSE, Brockton, Massachusetts ● 1997-2016

Largest privately owned medical transportation company throughout North America.

Operations Station Commander ● 2002-2016

Monitored all operational aspects to provide highest level of care and response to round-the-clock service calls. Conducted systems status and demand analyses via UHU and call volume metrics to ensure adequate staffing and response times. Performed all HR functions from interviews and pre-hire testing to on-the-job orientation and training. Collaborated with upper management and supervisors to review / improve safety and performance in alignment with company objectives. Completed all necessary documentation and monitored staff performance across all shifts via CQI of patient care and billing reports. Resolved complaints and implemented remediation as required. Ensured compliance with state protocols for vehicle, equipment, and staff readiness. Administered budget. Orchestrated optimal staffing schedules.

Increased Unit Hour Utilization (UHU) by skillfully adjusting staffing based on expert analysis of call volume and demand patterns.

FRANCIS G. JOHNSTON

● Page 2 ●

508-***-**** ● ****************@***.***

AMERICAN MEDICAL RESPONSE

Operations Station Commander (continued)

Spearheaded high-level quality care and safety as member of Joint Labor / Management Safety Committee and Basic Life Support Instructor.

Collaborated with City of Brockton to plan and implement community involvement programs.

Identified opportunities for new business development as well as strategies to retain current accounts with local skilled nursing facilities and hospitals.

Emergency Medical Technician ● 1997-2002

Provided life-saving and routine medical assistance to patient requests from healthcare facilities, the general public, and in emergency situations. Examined and assessed patient care needs in high-stress and hazardous environments to stabilize individual / multiple patients at the scene. Assessed and responded to immediate needs, including operating emergency vehicles, using automatic defibrillators, and performing heavy lifting. Collaborated with emergency responders via joint communication system.

Saved lives by stabilizing medical situations and supporting patients / family members as part of unified community response team during all types of incidents and emergencies.

Deployed as EMS supervisor in response to national emergencies such as Katrina recovery operations in New Orleans as part of American Medical Response and FEMA operations.

EDUCATION

Associate of Arts in Business Administration

Kaplan University

PROFESSIONAL DEVELOPMENT

Supervisor Prevention of Harassment / Discrimination / Retaliation

Supervisor Leadership Development Program

Supervising in Union Environment

Labor Relations

American Medical Response

Introduction to Incident Command Structure

FEMA

Emergency Vehicle Operator Course (National Curriculum)

Department of Transportation

PROFESSIONAL ASSOCIATION

American Heart Association

COMPUTER SKILLS

MS Office Suite

FRANCIS G. JOHNSTON

22 Baker Street ● Brockton, Massachusetts 02302

508-***-**** ● ****************@***.***

To whom it may concern:

As a hands-on Manager, I have a solid record of success improving processes and performance to increase productivity and quality of care across varied and intense work environments. My ability to problem-solve and identify strategies for continuous process improvement are grounded in my analytical and planning expertise, as well as my strengths in communicating with staff and stakeholders at all levels of the organization. Based on my participative management approach and compassionate service delivery, I am confident in my ability to create similar success as a key member of your team.

My roles in the past have ranged from Emergency Medical Technician and Operations Station Commander to Senior Supervisor. A sampling of my highlights in these positions includes:

Consistently providing rapid professional responses to challenging patient / community needs that positively change lives while conserving resources.

Increasing Unit Hour Utilization (UHU) by skillfully adjusting staffing based on expert analysis of call volume and demand patterns.

Spearheading high-level quality care and safety as member of Joint Labor / Management Safety Committee and Basic Life Support Instructor.

Identifying opportunities for new business development as well as strategies to retain current accounts with local skilled nursing facilities and hospitals.

Deploying as EMS supervisor in response to national emergencies such as Katrina recovery operations in New Orleans as part of American Medical Response and FEMA operations.

I bring an exceptional combination of field service and administrative experience that makes me uniquely qualified to make solid decisions that consistently produce quality results. For a more detailed description of my work history, please review the enclosed resume. I look forward to meeting with you to discuss the value I can add to your organization. Thank you for your consideration.

Sincerely,

Francis G. Johnston

Contact this candidate