Customer Service Front Desk
Resume:
Richard M. Davis
Apt. ****
Atlanta, GA 30324
***************@*****.***
OBJECTIVE: To bring my expertise in customer relations, staff management, intercultural communications, and technology to a position that cultivates customer loyalty and brand integrity. CAREER PROFILE:
25 years working as a team member supporting the needs of customers and staff from various cultural backgrounds, often under stressful and fluid working conditions.
Skilled at resolving difficult or confrontational issues while maintaining composure and focusing on customer needs.
Adept working in either a self-directed or team environment, and adjusting to new and challenging work conditions with a positive and confident attitude. PROFESSIONAL EXPERIENCE:
International Flight Attendant, United Airlines, Chicago, IL 1990-2015
Conducted International/Domestic in-flight service focusing on customer service and safety while enforcing company policies, procedures, and FAA regulations.
Facilitated communication between staff and customers from a diverse range of demographics, cultural backgrounds, and abilities.
Resolved challenging and emotionally charged situations with composure and diplomacy in a variety of in-flight emergency situations, and during ground security or irregular operations.
Adapted quickly to new environments and embraced unexpected challenges with flexibility and a positive attitude.
Front Desk Manager, Atlanta, GA 1988-1990
Hired, supervised, and
Directed front desk maintain and exceed the standards of company while promoting customer satisfaction.
Coordinated and streamlined staff performance under pressured conditions and fixed time constraints.
EDUCATION AND OCCUPATIONAL QUALIFICATIONS:
● Annual re-certification in CPR, AED, and Basic First Aid Trained.
● Extensive Disability Awareness education, with a focus on sensitivity to the inter-personal communication styles and physical/equipment needs of this diverse group.
● Morehouse College, Atlanta, GA
o Double Major: Business Administration and Physics COMPUTER AND SPECIAL SKILLS:
Basic MS Office and Internet Computer Skills
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