Customer Service Representative
Resume:
Amber Haynes
Tyler, Texas 75703
*****.********@*******.***
Objective: To find a challenging job utilizing my accounting and clerical skills in a company I can grow with.
January 2012 – September 2016 Southern Utilities - Accounts Receivable/CSR Senior Customer Service Representative
Setting up new accounts
Dispatching field service technicians
Resolving customer disputes
Review customer billing
Account Receivables
Daily cash deposits
Process mail and cash deposits totaling 60K per day May 2011 – January 2012 Tyler Internal Medicine Associates
Efficient in eClinical Works and Care Tracker medical programs
Scheduling appointments for 15 physicians with a patient flow of 450 daily
Register patients, print encounter forms, collect co pays, set up financial arrangements with patients, review and settle disputes for patient billing, review services received by patients against encounter forms and maintain patient files. July 2011 – January 2012 Texas Tank Services – Reporting Analyst
Compile data from divers video footage and written reports into PDF report for city officials for yearly budget
Use of QuickBooks and Microsoft Word
Edit video footage using Nero 11 Platinum software to submit to cities for yearly budget
Prepare forms and estimates for yearly inspection and code requirements January 2011 – July 2011 Private Practice Initiatives – Medical Billing
Daily charge entry / Reconcile daily tickets
Extensive training on Medrium medical billing system
Processing insurance claims from various insurance carriers such as Medicare, Medicaid Commercial and Workers Compensation
Access and print physician notes from Visionary, electronic medical record software, to process workers compensation claims
Claim tracing / Reviewing patient billing / Resolving patient disputes 2 of 2
Amber Haynes
March 2009 – January 2011 Suddenlink Communications – Account Services
Extensive training of Icoms 8.0
Reviewing customer billing / Resolving customer disputes
Setting up new accounts
Dispatch field Technicians
Training of new employees / Team leadership
Extensive technical support training
October 2003 – February 2009 Southern Utilities – Accounts Receivable/CSR – Senior Customer Service Representative
Setting up new accounts
Dispatching field service technicians
Resolving customer disputes
Review customer billing
Accounts Receivables
Daily cash deposits
Process mail and cash deposits totaling 60K per day 2002 – 2003 Advance’d Temporaries Corporate Office – Senior Payroll Administrator
Senior payroll administrator minimum 13 million annual payroll
Account receivable = posting daily cash receipts and balance deposits
Billing – paying close attention to accuracy of 16 million annually
Maintaining client and employee files
Producing tax statements for contract and non-contract employees
Leadership and training of new employees
Knowledgeable in worker’s compensation rates and codes
Extensive training in Great Plains Accounting system
Efficient in Sbt Pro Series accounting system
Accounts Payable
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