Cristal Drake

**** *********** ** - *******, ** *3435

acyp6t@r.postjobfree.com - 804-***-****

I am seeking a position in a health-related field, where I can utilize my existing skills and

develop new career goals. I am also looking for a company with a healthy working

environment that will embrace my management, organizational, time management and

computer skills.

Education

Masters of Human Services in Health Care Administration

Capella University

Bachelor of Liberal Arts in Sociology

Virginia State University

Work Experience

Quality Assurance Manager

Essential Family Services Portsmouth, Va.

February 2014 to Present

Responsibilities

-Reviews client chart caseload of 50, staff personnel records, admissions, discharges,

annuals, quarterlies

-Attend LHRC meetings as a representative for company

-Attend Provider trainings

-Writes Corrective action plans in response to DBHDS review

-Conducts internal investigations

-Conducts Human Rights and Direct Support Staff Training and documentation training

-Write Annuals and Quarterly client reports

- Use the CHRIS system and IDOLS to verify Medicaid reimbursement

-Prepare company for external audits

Accomplishments

- Changed several organization systems to include Human Resources processes,

orientation and hiring processes, tracking employee training, developed several forms

-extensive knowledge of Medicaid and DBHDS rules and regulations

Skills Used

-Knowledge of Rules and Regulations For Medicaid and DBHDS

-Computer skills

-Communication Skills

Program Manager

Dreamz LLC- Norfolk,Va

January 2014-Present

-Developed documents for a brand new group home

-Trained staff on Policies and Procedures

-Worked closely with a Licensing Consultant to prepare home to be licensed

-Prepared Home for License visit and lead the inspection on Audit day

-Prepared Corrective action plan (CAP)

-Helped to plan for admission process

Program Director

United and Empowered Care- Hampton,Va

February 2013 to October 2013

Managed day- to -day operations of 3 Residential homes, Respite Services, Day

Support and Sponsored Residential Services for adults with intellectual disabilities.

Supervised and train direct care staff and nursing staff and complete performance

evaluations

Conducted Marketing for company to generate clients

Write individualized service plans and conduct client meetings

Served as internal auditor to ensure compliance with licensure regulation

Completed Medicaid billing for services

Medicaid Specialist

Newport News Behavioral Health, Newport News, Va

April 2012 to February 2013

Reviewed documentation daily for 90 residents living in a residential treatment facility

age range 11-18.

Reviewed Documentation that included resident's daily progress notes, licensed

therapist notes, service plans, nursing and physician documentation.

Conducted new hire orientation monthly and as needed with direct care staff and

licensed therapist to train in documentation

Ensured documentation is accurate in accordance with licensing standards which

include JACO and Medicaid.

Created a report of services rendered that is used for billing Medicaid

Program Manager

Hampton Newport News Community Services Board, Hampton, Va

October 2010 to December 2011

Managed an Intermediate Care Facility for 6 Individuals With intellectual disabilities

Ensured home met state and federal regulations. Lead team 2 years with no citations

Managed household budget and individuals finances

Wrote and updated individualized program plans

Interviewed and trained staff

Supervised staff of 24

Monitored the service plans of all disciplines to include social workers, doctors, nurses

that provide services to individuals

Chaired an Interdisciplinary team that consist of OT, PT, Recreation therapist, nurses,

doctors, dietitian, psychologist, and social worker

Served on the Clients Right Committee

Habilitation Specialist

Hampton Newport News Community Services Board, Hampton Va

September 2009 to October 2010

Wrote, monitored Individual Program Plans for Adults with developmental disabilities

living in the community

Trained direct care staff to implement program plan

Conducted chart audits to ensure compliance with regulations

Managed household and client budget

Conducted staff interviews

Program Coordinator

St Johns Community Services, Annandale, Va

January 2009 to April 2009

Managed six group homes for individuals with developmental disabilities.

Supervised six Team Leaders and staff.

Directed quality assurance of homes and the well-being of each individual.

Served as a liaison with community providers.

Interviewed, trained and evaluated all incoming staff.

Responsible for ensuring that each home met the state requirements.

Program Manager

Community Residences Inc. Springfield, Va.

August 2006 to June 2008

Managed MR and ICF group homes.

Responsible for all day-to-day operations.

Ensured the safety and well-being of seven individuals.

Created and implemented individualized service plans, quarterlies, and daily progress

notes.

Completed admissions and discharges as needed.

Ensured that all individuals' needs were being addressed in a timely fashion; such as

medical, social and behavioral.

Maintained program budget and consumer finances.

Supervised group home staff of 14 providing daily supervision and various trainings.

Conducted staff interviews.

Communicated with families, social services and others involved in care planning for

individuals.

Conducted various audits to ensure compliance with Medicaid and Licensure

standards.

Followed all policies of the state and the company.

Responded to emergencies as needed.

Southside Virginia Training Center

Assistant Program Manager/QMRP, Petersburg, Va.

July 2005 to August 2006

Training Center)

Chaired an Interdisciplinary Team for each client resulting in client-centered

outcomes.

Ensured that the individual's needs are being met through all disciplines involved and

monitored their adherence to quality standards.

Supervised staff that provided direct care.

Served as Administrator on Duty to ensure staff coverage and supervision.

Conducted monthly reviews of client charts for compliance with Medicaid licensure and

other DMHMR regulations.

In-Home Therapist-Family Centered Practitioner

Virginia Institute for Systemic Treatment, Richmond, Va

February 2005 to May 2005

Provided Intensive in-home family therapy to at-risk youth.

Helped to develop skills that included communication, socialization, coping behavior,

anger management and parenting skills.

Served as a liaison with professionals and agencies to obtain services such as

medical, financial and housing assistance.

Completed assessments, Individual Service Plans, monthly reports and discharge

planning.

Intensive In-Home Counselor-FCP

Family Preservation Services, Richmond, Va.

October 2004 to February 2005

Provided intensive in-home counseling to youth who are at- risk of being displaced.

Engaged youth in cultural activities in the community.

Assisted in the development of communication, socialization, coping behaviors, anger

management and parenting skills.

Served as a liaison with other professionals and agencies to obtain services such as

medical, financial and housing assistance.

Knowledge of FAPT and WRAP programs.

Completed assessments, Individual Service Plans, monthly reports and discharge

planning

Residential Counselor

Chesterfield County Government Chesterfield, Va

April 2003 to October 2004

Mental Health, Mental Retardation Substance Abuse)

Assisted disabled adults in a group home environment to work towards independence.

Maintained records of consumer progress and recorded daily supports administered.

Maintained consumer finances and household budget.

Developed individual service plans and assessments.

Created schedule for and supervised the work of relief counselors.

Coordinated community services such as Medicaid, and Medicare.

Inspected houses for compliance with state regulations.

Administered medications accurately.

Used cell phone and pager to respond to on-call issues

Relief Counselor

Chesterfield County Government, -Chesterfield Va.

July 2002 to April 2003

Mental Health, Mental Retardation Substance Abuse)

provided direct care to those with developmental disabilities.

Monitored consumers and trained in daily living skills in areas of socialization and

interpersonal skills.

Recorded client behaviors and implemented consumer program plans.

Administered medications accurately.

Provided transportation for consumer activities.

Maintained a safe and sanitary living environment

Residential Specialist

Fidura and Associates- Richmond, Va

October 2001 to June 2003

Supervised adults with developmental disabilities in all areas of daily living.

Maintained accurate data when administering medication.

Carried out program plans.

Developed effective behavior management.

Developed personal and social skills to maximize independence.

Additional Information

Computer Skills

Microsoft Word

Outlook

Excel

PowerPoint

- CHRIS

- IDOLES

References are available upon request

Contact this candidate