Sales Manager
Resume:
Salma Sanhaji
Email: *****.*******@*****.***
Inside Sales Representative
Highly versatile and accomplished professional, with rich experience in the areas of sales, Media sales, financial sales, client relationship, management and team management. Maintaining updated knowledge of features, policies and procedures related to Oracle platform, sales force platform, products and services while keeping clients updated about new products or changes. Currently seeking the position of Sales Manager to contribute experience and acquired skills while working as part of a dynamic team within a reputed organisation.
CAREER HISTORY
Media Account Manager - Acquisition. Sep 2014 – Present
Yellow Pages
Represent YPG as an ambassador in digital media and digital advertising, SEM and SEO products, Online and Mobile Applications;
Prospecting, lead generation and qualification, presentation development and follow-up.
Responsible for the entire sales process of a portfolio of SMB clients;
Reach and exceed sales quotas by understanding customer needs and requirements and providing them with the right solution while contributing to overall vertical and team goals;
Builds and maintains excellent relationships with customers. Establishes partnering effectively and ensures customer’s style mirrored through effective Initial Contact.
Investigates and resolves customer problems. Communicates effectively and proactively; responds to their needs with a sense of urgency. Works cooperatively and professionally with clients to develop long-term relationships
Provide leadership and training to the sales team ( SPIN selling)
Produce new sales initiatives for maximum client retained and acquired;
Daily monitor of team’s sales performance;
Inside Sales Representative – Yellow Pages Sept 2013-Sep 2014
Solicitation of potential customers (In Canada) in order to sell a complete solution (360) tailored to their business needs; B2B.
Cold Calling,
Strong ability to create, demonstrate, and deliver multi-media advertising solutions over the phone to existing and potential customers;
Identify, discuss and design proposals for customers advertising needs based on a needs assessment;
Consistently meet established objectives;
Represent YPG professionally and enthusiastically both to internal and external customers.
Customer Relationship Manager Sep 2012 – Sep 2013
Dynamic Funds
Receive and responds to all customer and issues relating to fund and account details;
Interface with other departments to insure customer requests are being processed in a timely manner;
Conduct preliminary analysis on research requests; Financial Analysis;
Perform follow-up calls to clients to inform them of the status of their request;
Maintain familiarity with policies and financial procedures of the department.
Customer Service Representative Sep 2008 – Aug 2012
RBC Royal Bank
2009 and 2010 Best Visa Seller in Quebec (Quarterly top performance);
Make qualified decisions on Credit cards limit increases and applications;
Bestowed with “Best Seller Credit Card” in 2009 in the South West Region of Quebec at Royal Bank of Canada;
Received recognition from manager and clients for delivering outstanding customer services.
work on the front lines, serving clients, carrying out transactions
Solve problems and spot sales opportunities.
Customer Relationship Manager Sep 2007 – Jun 2008
Attijari Wafa Bank, Rabat – Morocco
Resolve problems at first point of contact where possible and deliver more complex cases to superiors;
Identify customer needs and suggest appropriate products;
Sales Manager Sep 2006 – Aug 2007
Agency Communication Consultants, USG, Rabat, Morocco
Prospecting;
Cold Calling;
Preparation of calls for tenders;
Ensure the management, resolution and file tracking and problem cases from clients and partners;
Customer Service Representative Sep 2005 – Aug 2006
Call Centre Web Help, Rabat, Morocco
Sell and promote computer equipment;
Cold Calling;
Intervene on incoming and outgoing calls (B to B);
Inform and advise business clients.
Store Manager Sep 2004 – Aug 2005
ETAM, Rabat, Morocco
Drive amazing customer experiences and results through team development.
Experience with diplomatically managing multiple commitments to customers, staff, and operations.
Ability to adapt to challenges while remaining calm in a constantly changing retail environment;
Stock management;
Daily monitoring of cases;
Merchandising (Design Showcases).
EDUCATIONAL QUALIFICATIONS
BBA (Commerce and Business Management) Sep 2000 – Jul 2004
HECI, Rabat, Morocco
Diploma of Collegial Studies (Economics) Jul 2000
Lycee Les Orangers, Rabat, Morocco
COMPUTER SKILLS
Proficient in MS Office applications, Sales Force, Siebel.
Languages – French, English and Arabic.
References available on request
Contact this candidate