Call Center Supervisor

Nicole Shappell

**** ****** ***** *

Westtown, NY 10998

Cell 845-***-****

*****.********@*****.***

Education Minisink Valley High School, Minisink, NY

High School Regents Diploma

June 2007

Work Experience Call Center Supervisor December 2008-Present

Johnston’s Toyota New Hampton, NY 10958

Manage inbound and outbound calls.

Establish and maintain one-on-one customer relationships.

Interpreted customer inquiries and concerns, and propose solutions and/or resources.

Formulate, maintain, and accommodate an appointment schedule.

Serve as a leader and a role model while promoting an atmosphere of community.

Supervise and assist other call center employees.

Conduct financial transactions including cash, check, credit, and debit.

Obtained and maintain strong oral and written communication skills with customers, co-workers, and supervisors.

Personal Care Aide

Family Empowerment Council May 2008-January 2009

Served as a personal role model to individuals with disabilities.

Displayed and assist individuals in developing assigned skills that would enhance the individual’s independence.

Enforced positive reinforcement and use each opportunity as an opportunity as a learning experience.

Established rapport with individuals, co-workers, and management staff.

Tended to detail and time management with skills, events, daily tracking, and communication.

Volunteer Volunteer July 2014-Present

Experience Church Housekeeper

Developing excellent teamwork skills.

Maintain a clean and healthy environment.

Tend to detail and time management.

Volunteer March 2012-Present

Concession Stand Hand

Develop excellent communication, listening, multi-tasking, and customer service skills.

Established and maintain rapport with customers and the baseball league.

Assist in administration of cash-handling and preparation for events and/or visits.

Volunteer May 2008-Present

Child Care Aide

Develop a more personal and influential impact on the individuals I care for.

Enhancing the skills developed as a Personal Care Aide.

Related Skills

Use, knowledgeable, and experienced in Microsoft Office.

Handle high volumes of inbound and outbound phone calls.

Highly organized, able to multi-task and accomplish multiple objectives.

Excellent verbal and written communication skills.

Effective manager, driven to provide excellent customer service, and able to assess complex situations and formulate solutions.

Professional demeanor and attentive to detail.

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