Wassim Afifi ***** Pfitzner Ct, Woodbridge VA ****2

U.S.A

703-***-**** acyp5b@r.postjobfree.com

Current Address Riyadh, Saudi Arabia

966-*****-****

Distinguished professional with 25 years of proven success in planning,

budgeting, motivation enhancement, expense control, ROI optimization, and

business growth, as well as exemplary communication and leadership acumen

seeking a position to contribute to the further success of the organization

SUMMARY OF QUALIFICATIONS

Relationship-Builder Clear-Minded Proactive Problem-Solver Team-

Player Analytical Thinker Self-Motivated

Highly-Organized Detail-Oriented Result-Driven Quick Learner

Multitasking

EMPLOYMENT BACKGROUND

JAN BURGER/ Saudi Arabia

GENRAL MANAGER

Jun, 2015-PRESENT

. Run a company has 50 restaurants with a vision from local to global.

. Partner with high level officers to grow the company strengthen and

ensure its sustainability.

. Responsible for driving the company to achieve sales, profitability,

cash flow and business goals and objectives.

. Work closely with the CFO to prepare annual budgets. Complete analysis

on potential investments and advise the board with regard to

investment risk and returns.

. Work closely with HR regarding hiring practices and retentions of the

employees.

. Oversee quality control throughout the company and establishing goals

for each department in partnership with division managers.

. Modeling and setting the company culture.

. Allocating capital to the company's priorities.

MFC/ Saudi Arabia

Chief Operating Officer

Jun, 2013- MAR 2015

. Run 2 global Brands (Taco Bell, Pizza Hut) in over 170 units in KSA.

. Provide day-to-day leadership and management to a service organization

that mirrors the adopted mission and core values of the company.

. Responsible for driving the company to achieve sales, profitability,

cash flow and business goals and objectives.

. Responsible for the measurement and effectiveness of all processes.

Provides timely, accurate and complete reports on the operating

condition of the company.

. Spearhead the development, communication and implementation of

effective growth strategies and processes.

. Collaborate with the management team to develop and implement plans

for the operational infrastructure of systems, processes, and

personnel designed to accommodate the rapid growth objectives of our

organization.

. Motivate and lead a high performance management team; attract, recruit

and retain required members of the executive team not currently in

place; provide mentoring as a cornerstone to the management career

development program

KFG/ Kuwait City

Director of Operations 2010 - May 2013

. Run 3 global brands (Taco Bell, Pizza Hut, Burger King) in over 110

stores in Kuwait

. Hold primary accountability for brand marketing/promotion effort, thus

attaining and exceeding sales and market share objectives; create

comprehensive annual marketing plans, while providing compelling

leadership for the brand marketing manager and leading active LSM

programs at the restaurant level; administer/monitor marketing costs

. Liaise resourcefully with the franchiser representatives to

continuously enhance brand development support and information flow;

ensure and track operational compliance with the established franchise

standards and customer expectations

. Develop and implement efficient controls and audits to sustain

superior company assets security; administer costs accounting through

procedural compliance enforcement and follow up

. Lead and efficiently guide Senior Operations Manager to ensure

continuous attainment of corporate objectives through the subordinate

restaurant managers; spearhead training efforts through Training

Manager, thus facilitating a stable and perspective professional

development/growth of the personnel; foster high morale and

continuously enhance staff motivation

. Facilitate continuous adherence to staffing and manpower needs, while

developing effective plans to ensure proper personnel quality,

quantity, and growth

. Enhance relations with suppliers and public while serving as a company

representative and promoting an image of professionalism at all times

. Conceptualize and resourcefully integrate innovative enhancement

solutions and upgrades to improve property equipment/facilities to

optimize competitive advantage and comply with the current market

needs; implement adjustments to properly handle financial impacts on

annual capital expenditure plan

. Administer annual budget/business plan preparation, thus ensuring

adherence to the company's targets/objectives, while enhancing

restaurant managers'/ restaurant general manager's engagement in the

related efforts

. Collaborate efficiently with the department heads to maximize results

and service cost effectiveness

ADF Companies / Pizza Hut, (VA, MD and Washington DC Area) U.S.A

Area Coach/ Region Coach Designate 2008 - 2010

. Held primary accountability for the operations across the Region

restaurants, while resourcefully leading the teams of personnel to

drive daily operational excellence; delivered comprehensive support

for the Areas Coaches and General Managers

. Established performance goals/standards, while focusing on the in-

store problem solving/process improvement

. Conceptualized and successfully integrated multiple recognition and

motivation strategies for the Area Coaches, Restaurant Managers,

Assistant Managers, and Restaurant Teams; furnished comprehensive

leadership for the store managers to consistently improve customer

satisfaction rates; work in conjunction with the RGMs to forecast

sales, based retrospective achievements

. Cooperated with the store management to ensure superior adherence to

Restaurant Controllable Profit requirements and operational procedures

to attain targeted flow-through; resourcefully identify opportunities

through reports analysis

. Led and controlled RGMs, AMs and Shift supervisors training/coaching,

as well as contributed to national training initiatives; played a

pivotal role in the new personnel orientation and monitor training

progress to ensure quality staff development

. Developed and masterfully sustained effective RGM and AM staffing

levels for each restaurant through consistent selection process

enhancement and monitoring; championed recognition and motivation

efforts; mentored new area coaches

. Provided proactive assistance for the Regional Coach, demonstrating

excellent multitasking skills

. Attained a turn-around breakdown and record-high printability rate for

the 4-restaurant area within 9 months

. Turned around CHAMPS from 55% in 2007 to 64.5% in 2008;

A&A Global Investors (Vocielli Pizza) Winchester, VA U.S.A

Owner & Operator 2006 - 2008

. Launched and successfully operated an intentional franchise business,

conceptualizing innovative strategies to sustain the established

service standards and quality; utilized exceptional leadership and

entrepreneurial acumen to build profitable operations and a highly-

determined/motivated team of professionals

. Handled profound analysis to select and secure cost-effective supplier

contracts through negotiations and excellent communication skills

. Developed and implemented efficient recruitment strategies to ensure

proper manning of each operational area

. Conducted regular performance assessments to determine training needs

and candidates for promotion

. Spearheaded marketing efforts, creating and consistently enhancing

promotion/market share growth efforts to ensure adherence to most

recent/current trends and market needs

. Allocated and delegated job tasks to personnel, as well as contributed

to loyal customer relations development

. Led daily operations and handled a full scope of financial management

operations, including financial health analysis to ensure continuous

business success and profitability growth

. Monitored store interior and exterior to ensure adherence to general

corporate requirements and franchise standards; processed

administrative requirements and

Yum Brands/ Pizza Hut U.S.A

Area Coach 2002-2006

. Delivered comprehensive leadership for the Restaurant Managers,

Assistant Managers and Restaurant Teams through daily operational

excellence enforcement, training, coaching, and goals implementation;

supported in-store issues handling and process enhancement

initiatives, as well as established high performance standards to

attain and exceed client expectations

. Administered business efforts across 8 restaurants, continuously

delivering RCP (Restaurant Controllable Profit) and attaining the

required flow-through rate; analyzed reports to determine enhancement

opportunities; ensured top-notch procedural compliance and

collaborated with the RGM to create effective sale plans, based on

previous year achievements

. Developed and integrated resourceful coaching and training initiatives

for the store leadership; supported national trainings and coordinated

new staff orientation; ensured quality personnel training

. Handled staffing levels development to ensure adequate staffing;

demonstrated commitment to selection process and monitored recruitment

efforts within each location; pioneered innovative motivational and

recognition programs, resulting in sustainable RGM and AM performance

enhancement and store market position improvement

. Served as a mentor for the new Area Coaches, as well as assisted and

replaced Regional Coach as needed

. Achieved sustainable revenue growth within the entrusted area,

boosting profitability rates and reviving unprofitable sites through

integration of cutting-edge costs control and quality-maximization

strategies

Pizza Hut Inc., Northern Virginia U.S.A

Restaurant Training Manager 2000 - 2002

. Led and controlled training programs for the team members and

management, while delivering proactive assistance with the transition

and Performance Improvement Plans (PIP) for RGMs

. Facilitated RGMs rallies and coordinated new product roll up; handled

QA efforts to continuously maximize service quality through analysis

and enhancement strategies implementation

Restaurant General Manager 1996 - 2000

. Steered and administered daily restaurant operations with a $1M annual

revenue; coordinated financial health sustained efforts and cost

control operations to ensure budgetary compliance and revenue

enhancement

. Handled personnel recruitment, training, and development; successfully

built a dedicated team, fully able to retain customers and deliver

excellent performance at all times, regardless of the workload

. Achieved record high controllable profit rate

Restaurant Shift Supervisor 1993-1996

. Provided resourceful support, assistance, coaching, and leadership for

the shift, while fostering superior morale and building positive

working environment; served as a resource and trainer for the new

members

. Handled customer service enhancement initiatives, as well as processed

escalated customer complaints; managed restaurant equipment

functionality to ensure 100% accountability at all times

. Supervised food/products quality, as well as work in conjunction it

the team to ensure compliance to highest sanitary standards; managed

inventory and supply levels, preparing purchase orders for the

procurement unit in a timely manner

. Assisted with the deposits preparation and shift schedules

development, to ensure efficient utilization of available workforce

AWARDS/ACCOMPLISHMENTS

Highest CP in Pizza Hut Inc. . 2005 Bull Award for Best Performance to

Pacesetter from CFO of Pizza Hut Inc. . 2004

Star Tracks Achievement as Area Coach with 4.35 BSC . 2004 Star Tracks

Achievement as Restaurant General Manager . 2002 Highest District Sales

and Profits Growth during 5 Consecutive Years

EDUCATION

Master of Science, Management Information System, Strayer University,

Virginia U.S.A 2001

Bachelor of Science, Business Management, Strayer University, Virginia

U.S.A 1998

LANGUAGES

Fluent: spoken and written Arabic and English

References Available Upon Request

Contact this candidate