Lorando D. Lockhart

**** ********* **** ** ********** GA 30329 Phone: 864-***-****

acyp0g@r.postjobfree.com

Technical Writer

Award-winning writing professional with 17 years of experience in writing, reporting and

communicating creative ideas for internal as well as external media publication.

Serve as a consultant for the Simpsonville Sentinel Newspaper. I also write and edit news

articles.

Authored procedure manuals for one of the fastest growing banks in the country. I

interviewed department managers before writing, editing and proofing each manual.

While working in the news industry, I was responsible for the idea that led to The Greenville

News utilizing space on the front page for advertising that resulted in millions in revenue

since 2005.

Skills

Technical Writing Development of Training

Copywriting Materials

Procedure Writing New Product Launch

Creative Team Leadership Freelance writing

Web & Print Content Development Editorial writing

Brochures Blogging

Awards

South Carolina Press Association General Excellence Award (The Simpsonville Sentinel)

2012

Winner of the Gannett Presidents Award (The Greater Greer News), 2008

Winner of the South Carolina Press Associations General Excellence Award (The

Tribune-Times) 2000-2005

First Place Winner-Claflin Literary Arts and Film Society Essay Contest 1997

Professional Experience

Cox Communications Atlanta, GA

Customer Care Communications Specialist September 2016-Present

I write, edit and help migrate KIQ articles to better help agents offer Cox customers a

hassle-free experience. I use my technical, procedure, and proposal writing experience,

along with my research experience to create concise articles that completely capture

everything Cox agents need to complete their jobs.

Fluor Corporation Greenville, SC

Content Manager for Corporate & Digital Marketing May 2015-June 2016

As Content Manager, it is my job to steward the Fluor websites as well as write and edit

Fluor Builds. magazine. I also write a Client email and compose a Welcome Letter from

Fluor executives for each magazine issue. Additionally, each month, I contact PMs

across each business line to obtain Client project approvals. I also make CMS edits to

profiles already featured on Fluor.com and maintain a projects list and a Fluor Builds

distribution list. Other responsibilities include sending marketing materials to Fluor

employees worldwide via FedEx and editing/proofing proposals.

TRS Staffing Solutions Greenville, SC

Contract Marketing Coordinator September 2014-May 2015

I was assigned to Fluors Marketing Services Department where I edited business line

proposals and wrote as the opportunity presented itself. I assisted in the writing of the

Fluor Daniel article that appeared in the 2015 Chamber of Commerce coffee table book.

I also wrote several blurbs that were submitted to OneFluor regarding recycling and

other housekeeping issues. Finally, I helped package proposals for Sales

representatives who in turn used them to win work for Fluor.

CertusBank-Greenville, SC

Contract Procedure Writer-2012-2013

I wrote, edited and proofed the procedure manuals for the bank, all of which were then

uploaded to the S: drive to be used by designated bank personnel. I also helped author

direct customer letters and other communication from the bank president and other

bank executives. Additionally, I collaborated with other communication associates to

create original bank statements that were then inscribed on bank awards, plaques and

collateral. I edited the banks website for typos and other grammatical errors and served

as a consultant for bank managers whom I interviewed before authoring, editing and

proofing specific information that allowed employees to better communicate with

customers.

The Greenville News Greenville SC

News Reporter II 1999-2008

I covered the Golden Strip (Mauldin, Simpsonville and Fountain Inn) of Greenville

County, where I interviewed, researched and wrote up to 10 news packages each week.

In addition, I covered council meetings and reported on any breaking news. I also

covered the police beat for those three cities. I wrote daily news packages for the

Greenville News and often retrieved incident reports from the Greenville Police and

Sheriffs Office. I then prepared stories that were uploaded to www.Greenvilleonline.com

by 9 a.m. each day.

Education

Claflin University - Orangeburg, SC

Bachelor of Arts, May /1997

Major: English l Minor: Mass Communications

Portfolio on Request

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