Customer Service Administrative Assistant
Resume:
CAROL MCGEE THOMAS
ALEXANDRIA, LOUISIANA 71303
CELL: 318-***-****, HOME: 318-***-****
EMAIL: ******@*****.***
SUMMARY
Professional with 37 successful years of providing quality administrative, marketing, public relations, and counseling services. Extensive experience implementing, coordinating and overseeing presentations, meetings, special events and projects. Outstanding organizational and problem-solving abilities with a strong background in office management, project coordination and implementation, and staff training. Excellent marketing, customer service, communication and technology skills.
CAREER EXPERIENCE
Administrative
Prepared and implemented organization’s annual program of work and budget.
Researched, composed, packaged and presented proposals for funding agencies.
Coordinated and managed summits, meetings, conference calls and special events.
Prepared and delivered presentations relative to business of the organization.
Hired, supervised and trained employees.
Drafted and typed correspondence, managed reports, handled travel arrangements.
Developed and implemented membership program, quarterly newsletter, festivals and fundraising events.
Instrumental in the planning and securing of local, state funding for the Alexandria Riverfront Convention Center.
Marketing
Coordinated and implemented marketing and advertising of products and services at the local, state and national level.
Maintained inventory records of product stocked and sold.
Researched new product lines and negotiated contracts for new products.
Instrumental in Establishing Edgefield Recovery Center as a respected treatment center in the Tri-state area.
Development of promotional materials and placement of advertising.
Realized a 50% increase of funds available for Marketing during oversight of Alexandria/Pineville Convention & Visitors Bureau.
40% increase of Convention business and 60% increase in Motorcoach business to area.
Prepared and presented bids for securing business.
Public Relations
Established rapport and maintained excellent working relations with local chamber of commerce, civic committees, city, state, and national government representatives.
Established and maintained excellent relations within various markets through superior customer service.
Held organization elected and Governor appointed positions at the local, state, and national level.
Served as a liaison to various state Judicial District Courts to facilitate implementation of court ordered substance treatment.
Training and Development
Developed and implemented training program for front-line hospitality employees.
Served as instructor at technical college for Customer Service class.
Served as OSHA instructor.
Taught and functioned as Night Treatment Coordinator of Addictive Disorders Program.
Functioned in role of Substance Abuse Counselor doing testing, evaluations, and preparing treatment plans.
CAREER HISTORY
2016 – Present Clinic Administrator Kisatchie Behavorial Health Pineville, La
2014 – 2015 Marketing & Sales Manager LaCaze Outdoor Power Equip. Pineville, La.
2009 – 2010 Regional Marketing Rep. Edgefield Recovery Center Cheneyville, La.
2005 - 2007 Job Coordinator/Instructor Shaw Enviormental/Longbow-Falcon Gulf Coast
2003 -- 2004 Paralegal Rivers, Beck, & Dalrymple Alexandria, La.
2001 – 2002 Law Clerk/Paralegal Judge Ross Foote, 9th JDC Alexandria, La.
1999 2002 Owner/operator CMT Landscaping Alexandria, La.
1999 – 2000 Administrative Assistant Superior Home Health Alexandria, La.
To CEO/owner
1995 – 1999 Social Service Counselor II La. Addictive Disorder Clinic Pineville, La.
1994 – 1995 Contract Marketing Rep./ Self-employed Baton Rouge
Legislative lobbyist
1986 – 1994 Executive Director Alexandria/Pineville Area Alexandria, La.
Convention & Visitors Bureau
1983 – 1987 Owner/Operator Agricultural Insurance Company Alexandria, La.
1985 – 1986 Account Executive Lamar Advertising Alexandria, La.
1981 1984 Drilling Fluids Engineer NL Bariod/NL Industries Lafayette, La.
1978 - 1981 Executive Assistant Baker Sand Control Houston, Tx.
Advertising/Sales/Project
EDUCATION
LSU School of Social Work, Baton Rouge, La.
Graduate School
Baton Rouge Community College, Baton Rouge, La.
Associate Paralegal (3.9 GPA)
Louisiana College, Pineville, La.
Bachelor of Arts, Major Sociology (3.8 GPA)
Minor, Criminal Justice
LSU @ Alexandria, Alexandria, La.
71 semester hours
Northeast La. University, Monroe, La.
44 semester hours
ADDITIONAL EDUCATION
CEUs in Alcohol, Drug & Gambling Addictions
CEUs Ethics & Social Work Core Values
Louisiana Notary Course
Louisiana Real Estate Course
Louisiana Property & Causality
Louisiana Life & Health
Life Underwriters Training Counsel I & II
Drilling Fluids Engineer Certification
OSHA Trainer Certification for Construction Industry
OSHA Recordkeeping Standards Certification
Louisiana DEQ Asbestos Contractor/Supervisor Certification
AFFILIATIONS
Louisiana State Archives Commission, Governor appointed 2 terms
Louisiana Tourism Taxing District Commission, Governor appointed 2 terms
Louisiana Commerce & Industry Board, Governor appointed 3 terms
National Tour Association’s Governmental Relations Committee, appointed 3 terms
1988 – 1994 Louisiana Travel Promotion Association Board Member
1992 – Secretary/Treasurer Louisiana Travel Promotion Association
1993 – Vice President Louisiana Travel Promotion Association
1992 – 1993 Chairman Governmental Affairs Committee of Louisiana Travel Promotion Assn.
Vice President Louisiana Association of Convention & Visitors Bureaus, 2 terms
Alexandria Rotary Club
Professional Women’s Association
Central Louisiana Quota Club
References available upon request
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