Sales Computer Science
Resume:
Samratha
********.***@*****.***
PROFESSIONAL SUMMARY:
3+ years of overall professional Experience in application Software System Design, System Database Administration, and Implementation of System Development Life Cycle.
2+ years of extensive experience in Salesforce.com CRM Developing and Administration.
As business analyst, handled the responsibilities of SCRUM planning and worked with Stakeholders, Dev Team and manage the project(s) to expand the CRM (as SF Admin) in an effective and efficient manner.
SF Admin; experienced in end-to-end development of SaaS-based solutions on Salesforce.com Platform including configuration, coding, documentation, and deployment.
Experience in setup, Configuration, Customization and Support of Salesforce.com CRM and cloud based related applications.
Experience in understanding and analyzing the User/Business Requirements and Software Requirement Specification.
Experience with Marketing Cloud, Service Cloud and Sales Cloud Functionalities.
Experience in Salesforce Integration with SharePoint.
Expert in installing, evaluating the AppExchange application under the Force.com app exchange directory.
Experienced in understanding of Software Development Life Cycle (SDLC), Agile Methodologies.
Managed Salesforce Data Migration using Data load tools; Workbench, Apex Data Loader.
High experience in database architecture, administration and program design.
Experience in creating the Validation Rules, Approval Process and workflows for automated lead routing, lead escalation and email alerts.
Experience working with Force.com IDE for development and deployment.
Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
Experience with Customer Support (Service Cloud).
Worked on ServiceNow ticketing tool (day to day tickets from end users).
Excellent written and oral communication skills, team player, quick learner, hardworking, self-motivated and attention to detail.
TECHNICAL SKILLS
Web Technologies and Languages
Salesforce CRM, Apex Language, Classes/Controllers, Apex Triggers, Visualforce Pages / Components, Apex Web Services, Workflow & Approvals, SOQL, SOSL, HTML, XML, Java Script.
Salesforce Tools
Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production), Visual Studio 2010
Tools/IDE
Eclipse 3.4.1, My Eclipse 7.0, MS Office 2010, MS Visio 2010
Database
SQL Server 2008, Oracle 10G
Presentation Tools
Microsoft PowerPoint, Microsoft Visio, Adobe Creative Suite
Reporting Tools
Microsoft Power BI
WORK EXPERIENCE
RESEARCH ASSISTANT
Chicago State University, Department of Computer Science, Chicago, IL
January 2016 – August 2016
Developed and maintained front-end screens with HTML, DHTML, and CSS in class projects.
Used to fix bugs which were raised in web pages.
Assisted Senior Researchers and Professors in extracting reports using Microsoft Power BI tool.
Provided technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software.
Initiated log for charting computer usage, including instituting "problems and resolution" database which assisted lab in analyzing student needs.
Tutored students in various operating systems and software applications to enhance basic understanding of computer usage.
SALESFORCE APPLICATION SUPPORT ADMINISTRATOR
GGK Technologies, Hyderabad, India
January 2014 – November 2014
Responsibilities:
Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
Performed the roles of Salesforce.com Administrator / Implementer/Consultant in the organization.
Developed sales and marketing strategy and managed customer, sponsor and partner relationships utilizing Salesforce/CRM automation
Involved in technical design for the functional requirements of implementation of Salesforce.com.
Worked on various salesforce.com standard objects, custom objects, triggers, classes, pages, custom buttons, reports, and custom tabs.
Created page layouts, search layouts to organize fields, custom links, related lists, and other functionalities.
Responsible for dealing with roles, profiles and Salesforce System Administrator activities.
Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
Worked on managing users, setting up public groups and queues, profiles, and implemented role hierarchies, sharing rules, security settings including filed level security.
Created profiles and implemented object and field level security to hide critical information on the profile users.
Gathered information, designed & implemented Customer Support Survey by incorporating Site, and VF page to track their challenges and satisfactory ratings on current Case resolution that helped improving the service. (Utilized HTML styling and or Stylesheet(s) as needed).
Setting up data sharing rules and execute configuration changes.
Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and report Folders to assist managers to better utilize Salesforce system as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
Involved in Data Migration using Data Loader.
Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
Environment: Salesforce.com platform, Salesforce.com admin, Apex Script, Visualforce Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, Reports, Dashboards, SQL, Windows.
SALESFORCE ADMINISTRATOR/ DEVELOPER
Zytrix Soft Labs Pvt. Ltd, Hyderabad, India
June 2012 – December 2013
Description: Zytrix Soft Labs Pvt. Ltd, Develops Web and Mobile Application Company, that builds applications across platforms and provides services to multiple clients. The project requirement was to develop a custom CRM application for the company and incorporate data from various systems into Salesforce to provide the sales representatives the overall view of customer information.
Responsibilities:
Involved in Salesforce.com Application Setup activities and customized apps to match the functional needs of the organization.
Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Developed various Custom Objects, Tabs, Formula Fields, validation rules, Workflow rules.
Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
Implemented the Salesforce.com Web to lead functionality to create Leads in SFDC.
Developed dynamic salesforce.com visual force pages using JavaScript, and SOQL.
Worked with Chatter, which helps the users to communicate with the organization easily and quickly. Created Groups in the chatter in public, private, and unlisted chatter groups to collaborate with our teams and work together on projects.
Using Apex Data Loader for migrating records to Salesforce.
Used field level security along with page layouts to manage access to certain fields.
Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
Environment: .Salesforce.com platform, CRM Apex Language, Visualforce (Pages, Component &Controllers), Pages, Data Loader, HTML, JavaScript and CSS
CERTIFICATION:
Salesforce Platform Developer-1
Salesforce Certified Administrator
EDUCATION
Chicago State University September 2016
Masters in Computer Science and Computer Security (double major)
GPA 3.7 on a 4.0 scale.
Jawaharlal Nehru Technological University
Bachelor’s in Information Technology May2012
GPA 3.9 on a 4.0 scale.
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