Human Resources Manager
Resume:
VIEANNA M. AUSTIN
Lewisville, TX 75056
**************@*****.*** - 817-***-****
Energetic Human Resources Executive with over 20 years of comprehensive human resources experience in high technology, aerospace, manufacturing, healthcare, and retail industries. Demonstrated expertise in leadership and in providing innovative human capital management solutions; including strategic planning, policy, and procedure, recruiting and hiring practices, personnel development, retention approaches, legal compliance structures, managerial support, negotiations, and conflict management. Successful business leader in high growth, competitive environments.
Core Areas of Expertise Include:
• Mergers & Acquisitions
• Total Rewards
• Change Management
• HR Information Systems
• Compliance
• Organizational Development
• Employee Relations / Mentor Programs
• Performance Management
• EEOC Investigations/DOL Compliance
• Talent Acquisition
• Employment Law / Labor Relations
• Succession Planning
• Culture Integration
• Policy and Procedure
CAREER HIGHLIGHTS
Successfully developed and led multi-site HR functions for Examination Management Services, Inc. (2800+ employees) - building the organizations' overall capacity to meet business objectives.
Designed and executed the goal of a "performance culture" at Safran USA by driving the business vision through all aspects of employee communications, redesigned employee benefits plans, including designing and implementing a global executive incentive plan.
Implemented Human Resources, Payroll, and Benefits Shared Services organization for Safran USA - Directed integration of ten HRIS platforms into one common system, in less than a year, resulting in reduced staff and compensation charges and approximately $450,000 in savings while simultaneously facilitating six 401K plan mergers. Grew the Safran USA HR department from one person to staff of eleven. Received Ultimate Software HR Hero award for strategic alignment of HR, employee, and payroll services with the overall business strategy.
Successfully managed the HR due diligence process for seven acquisitions within three-year period at Safran USA resulting in clear and concise cultural integration of newly acquired employees, seamless integration to Safran benefits and uninterrupted payroll processing.
PROFESSIONAL EXPERIENCE
EXAMINATION MANAGEMENT SERVICES, INC. 2013 - 2016
Vice President Human Resources
Irving, TX
ACCOUNTABILITIES:
Human Resources Executive for a Medical Information Service Company with 3,000 employees in 49 states, and 3,000 contractors. Led an HR and Credentialing staff of 30. Member of Executive Leadership Team. Planned, managed, and controlled a $10 million-dollar budget (including human resources, training and development, credentialing, and talent acquisition), a $20 million-dollar retirement plan, and a $30 million-dollar medical insurance plan. Supervised and provided consultation to management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.
Additional responsibilities included planning, designing, developing, and evaluating human resource-related initiatives in support of organizational strategic goals. Also, responsible for leading the performance management process, talent assessment, and negotiating and HR vendor agreements.
KEY ACCOMPLISHMENTS:
Developed and implemented a full-service, multi-state, Human Resources Department with a full-time HR staff totaling 15 and annual budget responsibilities exceeding $10 million. Achieved 80%+ valued service rating in Annual Voice of Customer (VOC) survey.
Successfully maintained organizational leadership role of human resources function through four-year period in which workforce expanded from 1,400 to over 3,000 employees and enabling company to maintain annual revenue growth.
Collaborated with the Executive Leadership Team to re-design EMSI Values, Principles, Leadership, and Training to drive culture change.
Managed benefit plan cost of $30M and achieved under trend cost results with minimal employee cost shift. Successfully negotiated $379K in Cost Savings for 2016-2017 Plan Year for Health Plans resulting in no increase to medical and vision plan contributions.
Identified program, tools, and systems to improve talent acquisition processes and drive consistency and quality of execution throughout the business. Implemented systems to support talent acquisition, benefits enrollment and Affordable Care Act tracking and reporting.
Collaborated with the Operations Divisions to develop and implement Mentor Program, resulted in successfully developing over 20 formal leaders within the company in the first two years of operation.
Achieved 85%+ favorable employee engagement scores in 3 survey administrations.
Built internal staffing team achieving 90+% fill rates.
Reduced Credentialing Cycle times by 30%.
SAFRAN USA, INC. 2008 - 2013
Human Resources Director, N.A.
Irving, TX
ACCOUNTABILITIES:
Led the HR function for a leading international high-technology group, with three core business: Aerospace, Defense, and Security. Emphasis on talent acquisition and retention, organizational and infrastructure development to enable the company to enhance its exceptional growth.
KEY ACCOMPLISHMENTS:
Supported the restructure and creation of the Shared Services platform for Safran USA.
Led task force on strategy to improve HR North American structure efficiencies.
Designed and implemented processes in benefits, organizational development, HR strategy, operations, and communications.
Strategically managed $54M HR and Benefits budget.
Audited and overhauled existing HR efforts to include policy revisions, new-hire process and employee records management and recruitment.
Overhauled benefits program and implemented Benefits and Payroll Shared Services environment.
Implemented new Executive Compensation and Benefits Program aimed at retaining executive and high potential employees.
FOSSIL, INC 2004 - 2008
Corporate Benefits Manager
Richardson, TX
ACCOUNTABILITIES:
Responsible for recommending the strategic direction of a 5,000 employee, $1B global corporation's U.S. benefits programs using in-depth knowledge of company offerings, industry, and regulatory trends.
KEY ACCOMPLISHMENTS:
Designed, planned, and implemented benefit programs for the company's US employee population.
Managed administration of background check and drug screen programs.
Evaluated, updated and managed employment policies and procedures handbook.
Administration of EEO, OSHA, ADA, COBRA, and other legal requirements.
Evaluated, designed, and managed employee/retiree benefits programs to determine whether programs were operationally and financially efficient and effective.
Managed Leave of Absence and Worker's Compensation process.
ARLINGTON INDEPENDENT SCHOOL DISTRICT 2001 - 2004
Benefits Manager
Arlington, TX
Revamped employee benefits offerings resulting in higher participation rates and employee satisfaction.
Implemented total web enrollment system for all benefits products.
Analyzed current leave policies and procedures and devised a process to track leaves and ensure compliance and higher return to work rates.
Major projects included: organizing seminars to assist employees affected by reduction-in-force in obtaining unemployment benefits, advising on updates to personnel policies, and writing and design of plan materials.
Functioned as the facilitator of Insurance Committee responsible for selection of benefits plans.
FOOTSTAR, INC. 1991 - 2001
Manager of Human Resources Benefits Administration
Irving, TX
Developed communications for benefits programs, including, Summary Plan Descriptions for various health and welfare plans and making sure that all plans were compliant with Federal guidelines.
Worked on team to transition employees in two acquisitions to payroll, benefits, and human resources systems.
Managed four employees in the administration of the health and welfare and qualified plans, which entailed coaching, mentoring and performance reviews.
Functioned as employee liaison for claim resolution and policy and procedure clarification.
Analyzed and produced monthly claims allocation and accrual reports.
EDUCATION
Master of Business Administration
University of Phoenix - Dallas, TX
Bachelor of Science - Business Administration
Texas A&M University - Texarkana, TX
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