SAP, Excel, Access
Resume:
Robin Montgomery
Fort Lee, NJ *****
**********.*****@*****.***
Summary of Qualifications
Word, Excel, SharePoint, Webex, SAP, Access, LotusNotes, AS400, social media
More than fifteen years administrative/office support experience
Extremely strong attention to detail, administrative and organizational skills
Strong and clear communication skills
Data quality assessment, cleansing, data mining and improvement efforts, data validation and data management
Etiquette, tact and confidentiality
Solid understanding of IP networks, database and application functionality
Proficient in editing and proofreading, detail-oriented; focused and diligent
Knowledge of HIPAA guidelines
Effective time management skills, calendar management, organizing meetings
Education
University of Texas
B.A. in History
Professional Experience
New York Life Insurance – New York, NY 8/2016– 10/2016
Associate (Temporary)-US Tech Solutions
Short term project involving reformatting and posting procedures in intranet SharePoint
New York Life Insurance - New York, NY 8/2015 – 5/2016
Associate (Temporary)-eclaro International
Finance Transformation Project involving New York Life, Deloitte, offshore employees and an array of consultants: data cleansing and data validation
Requirement analysis on significant amounts of information with clear focus on detail and accuracy
Managed a general newyorklife.com email box: wide variety of inquiries from simple to complex, track feedback
Routinely update databases with current information, ensure quality of data
Hypercare Team support: assist business user community in adapting to new system processes in order to achieve smooth transition and meet critical timelines for reporting and close activities, used SharePoint daily
ReNew Jersey Stronger (Temporary) Sunrise – Newark, NJ 4/2014 – 7/2015
www.renewjerseystronger.org
DCA (Department of Community Affairs, State of New Jersey)
Compliance Analyst – federally funded program to assist New Jersey homeowners impacted by Hurricane Sandy
Review and analyze data for audit and compliance requirements
Record retention, data clean-up, proofreading, and data validation
Manage the record retention of significant documents and filing correspondence
Acquire data from primary or secondary data sources and maintain databases/data systems
Identify and analyze complex data sets
Filter and “clean” data, ensure quality of data
Locate and define new process improvement opportunities to create efficiency and data quality
Assisted recruiting in Human Resources
Pfizer - New York, NY 2/2013 – 11/2013
Compliance Analyst (Temporary)-Townsend & Associates
EDR (Engagement Document Repository) – Manage SharePoint-based database used within Compliance Department and Meetings professionals that approximately 100 employees use to store engagement (meeting) documents: includes minor to more complex changes, troubleshoot daily issues with employees worldwide.
EDR Monitoring Team – lead weekly meetings with 6 people (4 in India and 2 in NYC) to discuss status of folder review, daily questions from monitors ranging from simple to more complex, recorded minutes and later used in reporting
EDR Monitoring Team: Track daily progress of given projects, follow up and follow through
PfizerWorks Team - lead and/or co-lead occasional meetings with 2 to 6 employees in India: weekly communication to discuss minor to complex issues and revisions. Schedule calls and webex between employees in NYC office, or various other locations (PA, CT) and PfizerWorks (India) to problem solve specific user issues
EDR Reporting – monthly reporting used in Operations Managers and Operations Directors meetings – created database for targeted reporting
inVentiv Patient Access Solutions, inVentiv Health – Somerset, NJ 2/2010 – 10/2012
IPAP Coordinator - IPAP - Institutional Patient Assistance Program
Worked with medical facilities nationwide and pharmaceutical companies (Merck, Sanofi, AstraZeneca, BMS) to set up IPAP program; a bulk replacement program for uninsured patients.
Pre-assessments, process applications, review contracts, agreements
Monthly bulk program orders for two pharmaceutical IPAP programs; knowledge of seven pharmaceutical IPAP programs
High sensitivity to confidential client matters, HIPAA guidelines: confidentiality within external and internal interactions
Proofread audit files, ensure processes and procedures were done in accordance with SOPs
BMS – Bristol-Myers Squibb - Plainsboro, NJ 4/2009 – 10/2009
Management Consultant (Temporary – inVentiv Health)
Perform BMS Privacy Audit and Data Security action items by identifying and removing highly sensitive data on speaker contracts
Follow processes to redact information as required; attention to detail to ensure that the redactions are applied correctly to all parts of the documentation
Barnes & Noble Distribution Center – Monroe Township, NJ 3/2005 – 11/2008
Publisher Representative
Managed approximately 1,800 publishers: handled daily inquiries from publishers via phone, email, negotiated publisher terms
Received new book submissions for new vendors, accepted or rejected applications, set up new accounts, follow up and follow through
Responsible for buying initial stock, forecasting and replenishment of small to mid-size publishers
Communication with small to mid-size publishers regarding forecasting: special events, book signings, other publicity/marketing plans, prepare to have stock on-hand and/or with nationwide distributors
Managed general bn.com email box: wide variety of questions from simple to complex; sometimes forwarding to appropriate employees and/or departments
Communication with NY buyers (subject), bn.com buyers (NY) to assess future in-stock status
Worked with various B&N employees nationwide in different departments on various projects including product teams
Identified top 10 publishers and develop metrics (sales figures, etc.) and Identified top 100 publishers and educated them on new industry standards
Managed routine to complex daily issues that arise in a 1 million+ square feet warehouse
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