Customer Service Manager

JUAN D. SALAS 281-***-****

*** ****** ****** / *******, ***** 77012 / ********@*****.***

Professional Experience

AMEC / Foster Wheeler / OPD – 10-2015 – 12-2016 / 13513 Hatcherville Rd / Baytown, TX 77521 / 281-***-****

Job title: Laydown Yard

Duties: Escort deliveries to lay-down yard locations, Assist in rigging when loading and unloading trucks, Read pipe drawings from pipe requisitions, Flag material as needed for project, Verify all material before going into unit, Inventory control of all material received, Housekeeping of all lay-down yard on a daily basis.

Hose Tech USA – 02-2015 - 09-2015 / 1242 Underwood Rd. / Deer Park, TX 77536 / 832-***-****

Job title: Counter Sales Hydraulic Hose

Assisting customers in fabricating hydraulic hoses as needed. Manage inventory though out the store, ordering new inventory through preferred vendors, fabricate verity of hoses as needed, taking orders over the phone and answering emails from customers and corporate. Creating sales invoices and purchase orders through out the day. Providing assistance to our field techs as needed.

A & I Fasteners & Supply Co. – 11-12 – 2-15 / 922 Houston Blvd. / South Houston, TX 77587 / 713-***-****

Job title: Warehouse man order puller, material handler (Nuts, Bolts & Fasteners)

Duties are to pull orders, receive all UPS and incoming inventory. Inventory on cycle count items. Attend to customers over the counter, and to company salesmen. Load and unload trucks. Change orders in the computer as needed for customers.

CBSL Transportation / 13474 Bay Park Road, Pasadena, TX / 5-2011 – 11-2012 / 281-***-****

Job title: Shop administrative assistant, biller, purchaser (Mechanic Shop)

Duties consist of checking all work orders performed by the shop mechanics. I also handle inventory control, purchase parts and check them in as for the mechanics. Create part numbers as needed for new. Create Shop Estimates for the customers on work performed on customer’s units and I keep track of daily work orders and set up nightshift work lists.

Home Depot / 11800 Dickinson Rd., Houston, TX 77089 / 281-***-**** / 4/01/2009 Indianapolis, IN - transferred to Houston 03/15/2010 – 08-2010

Job title: Mill Works Specialist

I worked as a Mill Works Specialist, which I provide information for our customers that are in need for Doors, Window & Garage Door. I specialize in drawing up special order doors, windows & garages, also other items needed for their homes. I set-up their measurement & install as needed for their orders. I then combine the installer’s recommended materials and labor cost. I then contact the customer, finalize and close the order. I also work with all other departments of the store in order to meet our store goals of the day. Our main goal is to provide the upmost customer service that we can give to all our customers that walk through the doors. Lift operator.

API International, Inc., 6219 W. Stoner Drive, Greenfield, IN 46140 – 317-***-****

4-21-1997 to 03/05/2010

Job title: Warehouse Manager (Distribution / Flanges & valves

Achievements:

Moved from warehouseman into management within three years of employment

In 2000 assisted in relocating 14 truck loads of company product and equipment from Houston, TX to Fishers, IN

Managed the startup process of the new location in Fishers, Indiana; designing the rack system, establishing and maintaining inventory levels

Full Quality Control inspection of all incoming inventory, (Flanges, butterfly valves, Raised face flanges.)

Established freight discounts with local and national freight carriers & pallet rates with some regional freight companies.

Established significant relationship with our customers by meeting their needs with same day delivery of orders

Attended management training through Express Personnel in various topics.

Attended training in the logistics of freight discounts rates. Lift operator.

Nippon Pigment USA, LaPorte, TX

Job title: Warehouse Supervisor

Responsibilities:

Shipping and receiving reports

Load & Unload trucks

Process of materials for all production lines

Inventory control (cycle counting and yearly inventory)

Education and Training

LA Porte High School, LaPorte TX / High School Diploma / May 1981

San Jacinto Jr. College, Pasadena, TX

Forklift Trainers Trainer by ProLift Forklift

Proficient in Word, Excel and Access Bilingual – Spanish

References

Bradley Mares - Owner

Horizon CPA Services

8604 Allisonville Road, Suite 190

Indianapolis, IN 46250

Phone 317-***-****

Jose Luis Madrigal – Manager

AT&T

5252 Hollister, Suite 202

Houston, TX 77040

Phone 713-***-****

Frank Velasquez

The University of Texas Health Science

Center at Houston

1200 Herman Pressler Drive

RAS W206

Houston, TX 77030-3900

Phone 713-***-****

Personal hobbies: Bowling, member of the Houston Live Stock Show & Rodeo, playing golf

Juan Salas 281-***-**** / ********@*****.***

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