Gregory Silence

***** ******* ***** ******, **** 45341 937-***-**** acyoyz@r.postjobfree.com

SUMMARY

Experience working in the corporate environment and the ability to participate in company budget preparations, coordinating purchasing and some monitoring of expenditures.

Project management work including schedules, deadlines as well as day-to-day, work assignments ask of vendors to complete.

PC hardware essentials and PC operating system repair through trouble tickets, maintenance repairs, backups and upgrades.

Manage and/or supervised up to 10 associates in a department over day-to-day operations and reporting monthly metrics.

Extensive knowledge of the network technology over the years to solve outage issues as well as new project installs and equipment upgrades.

EDUCATION

Clark State Community College, Springfield, Ohio

Associate of Applied Science in Cyber Security and Computer Networking, 2016

Dean’s List Recipient

Certificate in Cyber Security, 2014

Associate of Applied Science degree in Business Management, 1990

EXPERIENCE

Victory Solutions, Inc. WPAFB, Ohio

Job Title: Computer Operator March 2016 to present

Monitor and troubleshoot various large super computers.

Knowledge a background on Linux.

Cyber Security and IP security cameras

I have a security clearance.

ArborBlue Consulting LLC. Dayton, Ohio

Job Title: Telecommunication Analysis July 2011 to March 2016

Experience with Cisco Networking, Cyber Security and IP security cameras, data network installation, Avaya Media Processor w/VOIP, Intuity Audix & CentreVu voice equipment. VOIP telephones including call manager and Unity messaging, I3 Attendant and I3 Administrator, ICBM, SRA accounts for access, VDN, vectoring, Avaya CentreVu supervisor.

Biehle Inc., Seymour, Indiana

Job Title TELECOM TECH/INSTALLER/ELECTRICIAN April 2006 to July 2011

Performed the installation, troubleshooting and support of telecommunications hardware and software

Supervised the operations of Cisco Systems VOIP telephones. Call manager and Unified messaging with adds, moves, changes and cutovers to Cisco on several digital commercial phones systems such as Avaya Definity.

Install of UPS and Commercial Generators for IT facilities including the electric and cable grounding.

TekSystems, Cincinnati, Ohio

Job Title: Avaya Switch Tech August 2005 to April 2006

Managed all telecom operations for Humana Insurance. Designed and administered software for Call Center vdn, vectoring with Avaya EAS software.

Administered and programmed Avaya CentreVu supervisor V5, 6, & 11.

Consult and trained management on how to effectively use the Avaya CMS reports to increase call center call volume and manage the call agents more efficiently.

Responsible for the maintenance and testing of the battery, UPS and generator power.