Accounts Receivable Customer Service
Resume:
NATHAN JOEL MATHYS
Long Beach, CA 90815
************@*****.***
CAREER SUMMARY
Eighteen years of professional experience. Background includes: Corporate Trainer and Supervisor for a major Fortune 500 Company. Credit and Collections experience in both Corporate and Consumer fields. Excellent communication skills, both written and verbal. Strong ability to negotiate. Team leader. Highly imaginative and energetic. Extremely proficient in Microsoft Suite as well as Oracle, PeopleSoft and SAP. Self-motivated and welcome to change and challenge.
PROFESSIONAL EXPERIENCE
VISTA Staffing Solutions 2012 – Jan 2017
Long Beach, CA
Senior Collector and Accounts Receivables
Handling between $20-30M monthly with less than 2% going to bad debt. Vast experience in Accounts Receivable. Primarily collections yet also involved in billing process and have a deep understanding of the Accounts Receivable process.
•Maintained a portfolio of roughly 250 accounts
•Processed DNB reports and analyzed risks for potential clients reducing our exposure
•Worked closely with several departments to maintain a streamlined process thereby getting invoices and statements out in a timely manner
•Established lasting relationships with our clients as well as members of the organization
•Proactively reviewed invoices for discrepancies and reconciled accounts as needed
•Established a method of sending invoices via email for clients who chose this option rather than mail which was implemented company-wide
•Provided weekly updates to VP of Finance and management advising of potential risks, bad debt or accounts that were overexposed
•Worked with internal members to collect in a customer-service oriented fashion with outstanding results
Maintained average DSO of 52 days on NET15 terms
DealerTrack DMS 2009 to 2012
South Jordan, Utah
Accounts Receivables/Collector II
Contacted delinquent customers and educated them on status of accounts. Negotiated and processed payments. Reconciled accounts when needed. Applied payments to invoices based on remit info client sent. Communicated in weekly meetings with the CFO and other management the status of accounts. Consistently kept the aging report at 85% under 30 days past due.
•Prepared mailings, invoices, statements and additional letters for mailing and ensured delivery via certified mail or FedEx
•Maintained accounts in billing system
•Contacted delinquent accounts, received and processed payments, credit cards and ACH
•Reconciled accounts
•Worked closely with entire credit team to ensure that all deadlines, primarily month-end
Airgas-WEST 2001 to 2008
Lakewood, California
Corporate Credit Analyst
Contacted delinquent customers and educated them on status of accounts. Negotiated and processed payments.
•Responsible for medical, national and high-dollar machine accounts, industrial accounts
•Maintained 6,000+ accounts with minimal Bad Debt
•Filed UCCs with Secretary of State
•Processed Credit applications and established new accounts
•Trained on FDCPA
•Used D&B to establish lines of credit for new customers after gaining information from listed references
•Reconciled accounts to fix any errors (Cash Applications, missing inventory)
Convergys/Direct TV 1997 to 2001
South Jordan, Utah
Corporate Trainer and Supervisor
Facilitated training courses on policies and procedures. Developed curriculum for retention and collection department. Supervised existing agents. Audited statistics for performance evaluation.
•Managed and developed team of agents.
•Invented and administered coaching process which effected statistics floor-wide
•Streamlined retention training by developing and implementing solidified curriculum
•Within one month of becoming a supervisor intern was promoted to the pilot position of supervisor/trainer
•Answered customer questions and addressed billing concerns. Participated on a team to improve statistics
EDUCATION AND TRAINING
Religious Studies, California State Long Beach, CA 2008
Alta High School, Sandy, Utah, 1996.
Company Sponsored Training:
•Interact-2000
•Uniform Commercial Code
•FDCPA Certified
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