Customer Service Dental Assistant

Latargie Strickland

**** *. ****** ***. ***. ****, Tampa, FL 33614

Mobile 478-***-**** ********.**********@*****.***

Dental Assistant

Secret Security Clearance

Military-trained leader and Dental Assistant offering extensive experience in most areas of dentistry, including general dentistry, endodontics, periodontics, oral maxillofacial surgery, and administrative support functions. Adept at multitasking in a fast-paced, high-volume environment and making decisions in emergency situations. Impeccably organized and known for attention-to-detail.

PROFESSIONAL EXPERIENCE

Medical Office Clerk

September 2015 to Present

Mindleaf Technologies, Inc. @ MacDill AFB, Tampa, FL

Supervisor: Gregory Thornton 813-***-****

Description:

Schedules medical appointments and determines patient eligibility for services. Supports PCM by name processing for appointment and appropriate access to care time-frames during allocation of standard appointment types. Maintains appointment schedules using Composite Health Care Systems (CHCS) or AHLTA. Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). Maintains accurate and up-to-date patient schedules and logs. Utilizes CHCS/AHLTA system tools (detail codes, freezing slots, and TRICARE on-line usuage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing. Validates basic CHCS patient demographic information prior to booking appointment for patients. Makes required updates. Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.

Dental Assistant

January 2010 to Present

United States Air Force Reserves, Moody AFB, Valdosta, GA

Supervisor: Steven McGhee, DDS, Chief Dental Services 678-***-****

Description:

Schedules patient appointments. Orders and monitors dental supplies and equipment inventory. Input results from annual dental examinations and generate reports using computerized tracking system (Corporate Dental Application, CDA). Schedules patient appointments for 4 dentists. Generates and retrieves dental records. Conducts annual records inventory and

audit. Prepares and disinfects dental operatory in accordance with OSHA and infection control guidelines. Acquires vital signs and perform repeat measurements for elevated or low blood pressures. Provides initial review of patient health history and communicate positive findings to dentist. Identifies normal oral anatomy. Enables accurate and complete diagnosis through capture of panoramic, periapical, and bitewing radiographs with digital sensors and phosphor plates. Troubleshoots errors with radiographic sensors and associated software. Charts oral pathology and existing, defective, and proposed restorations. Records Periodontal Screening and Recording (PSR). Provides patient education based on recommendations from dentist.

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Dental Assistant

February 2014 to August 2014

Rehoboth Dental Clinic with Dr. Matthew Crossley, DDS, Warner Robins, GA

Supervisor: Terry Wilson 478-***-****

Description:

Assisted in general dentistry procedures. Utilized four-handed dentistry techniques. Prepared and disinfected dental operatory in accordance with OSHA and infection control guidelines. Acquired and processed dental panoramic, periapical, and bitewing radiographs using film. Charted oral pathology and existing, defective, and proposed restorations. Recorded Periodontal Screening and Recording (PSR) and treatment information in patient records. Prepared, placed, and removed rubber dam. Assembled and placed matrices for restorative dentistry. Prepared and disinfected dental operatory in accordance with OSHA and infection control guidelines.

Customer Support

June 2005 to March 2008

Freds, Inc., Dublin, GA

Supervisor: Bonita Johns, 478-***-****

Description:

Handled customer inquiries, complaints and questions requests. Calmed angry callers and repaired trust. Listens attentively, solve problems creatively and use tact and diplomacy to often find common ground and achieve win-win outcomes. Oversaw front-office while providing impeccable customer service. Answered and transferred incoming calls. Built rapport and managed conversational flow with customers as well as fellow employees. Received payment by cash, check and credit cards.

EDUCATION AND TRAINING

Associate’s Degree, Nursing, East Georgia College, Statesboro, GA, 50+ credit hours

Diploma, Business Office Technology, Heart of Georgia College, Dublin, GA, 2007

Diploma, Certified Customer Service Specialist, Swainsboro Technical College, GA, 2003

ADDITIONAL TRAINING AND CERTIFICATION

U.S. Air Force Dental Assistant Course, 2012

Infection Control approved by DANB, 2012

Radiation Health and Safety program approved by Department of Defense (DOD), 2012

Air Force Leadership Training School, 2016

Certification in Basic Life Support (BLS), 2018

Proficient in Microsoft Office Programs

Type 50+ word per minute with 3 or fewer errors

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