Sales Customer Service
Resume:
Christopher Beitler
Cell: 812-***-**** Email: ********@*****.***
Professional Summary
Coordinator versed in developing efficient and effective employee relations policies. With experience focused on increasing employee satisfaction and retention. I am an effective leader dedicated to hiring top-notch associates and assuring that company operations run smoothly. Organized and effective at encouraging staff cooperation and productivity.
Skills
Interviewing
Organized/Detail Orientated
Recruitment/Staffing
Effective Leader
Performance Management Systems
Decisive
Payroll Administrator
Strategic Thinker
Training Programs Development
Excellent Customer Service Skills
Skilled Communicator
Goal Orientated
Education
Bachelor of Business in Interdisciplinary Studies – Western Kentucky University
Emphases: Business Administration
Minor: Human Resources
08/2013 to 12/2015
Associate of Science- Owensboro Community College
Emphases: Science and Accounting
08/2008 to 05/2010
AT&T Leadership Graduate 01/2014 to 02/2014
How to still develop yourself while developing others
Diversity in the workplace
Ethical leadership
How to inspire and engage
Educational Memberships
Who’s Who amongst High School students in 2001.
Member of 2014 Western Kentucky University Honor Society.
Member of 2014 Western Kentucky Student Advisory Panel.
Internships
Audubon Area Community Services HR Consultant 11/2015 to 2/2016
-Developed training program for Hunter Douglas for their Burmese refugee workers.
-Worked with community coordinator on hiring candidates for open positions.
-Provided expertise to their human resources generalist.
Volunteer in the Community
Mentor Boys & Girls Club of America 04/2012
Homeless Veterans drive with Vectren Corporation 11/2015
Work History
Commercial Account Manager, Ricoh – Evansville, IN 07/2016 to present
New business prospecting, developing and closing deals for assigned LMA ZBA accounts
Schedules client introductions, meetings, and preparing presentations, proposals, and bid specifications to strategically win net new business.
Proactively develop new customer contacts, review leads, participate in prospects communication planning and deliver Ricoh solutions proposals as prescribed by sales management
Strong selling skills, with exceptional analytical, organizational, and communication abilities to work within a professional, team-oriented environment
Plan and consult within a team-based environment to coordinate activities with support functions such as design, supply chain, customer administration, etc
HR Coordinator, Rite Aid – Owensboro, KY 01/2016 to 07/2016
Maintained records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met.
Scheduled meetings, interviews, HR events etc. and maintain the team’s agenda.
Performed orientations, on boarding and update records with new hires.
Interacted with other departments or functions (payroll, benefits etc.)
Retail Sales Manager, AT&T – Madisonville, KY 05/2013 to 06/2014
Determined annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
Established sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
Implemented national sales programs by developing field sales action plans.
Maintained sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
Supervised a team of 15 sales representatives and two assistant managers.
Educated and enforced the AT&T Code of Business Conduct plus all AT&T policies and work procedures.
AT&T Business Account Executive- Owensboro, KY 05/2011 to 05/2013
Took ownership of large accounts and maintained/grew revenue for assigned accounts.
Lead the client relationship maintaining a strong business, professional and sales relationship with executives and functional leaders within assigned client base, and exercising team leadership skills.
Communicated and interacted with account teams, billing, technical operational departments, etc.
Partial ownership of end to end sales process and tracked of all new orders from initial receipt through to billing closure.
Retail Sales Consultant, AT&T – Owensboro, KY 06/2007 to 05/2011
Serviced existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommended changes in products, service, and policy by evaluating results and competitive developments.
Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Loan Processor, U.S. Bank – Owensboro, KY 09/2005 to 06/2007
Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs.
Thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing.
Computer savvy in MS Office Suite and proprietary mortgage-processing software.
Answered the phone to qualify potential customers as well as handle customer issues.
Electronics Manager, Sears- Owensboro KY 10/2003 to 08/2005
Being a coach. Good coaching involves working with employees to establish suitable goals, action plans and time lines.
Provided an effective mentor-mentee relationship.
Insured a safe work environment for employees as well as providing fair treatment.
Developed employees core strengths also focusing in on key areas of improvement.
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