Manager Human Resources

PALLAVI SHARMA

Contact +1-647-***-****

E-Mail: *************@*****.**.**

Add :1111/70 Absolute Avenue

Missisauga

Authorised to work in Canada

PROFILE

** ***** ** **** ****** experience encompassing Canada, USA,Europe, Asia, Africa and Middle East.

Experience in implementing HR policies, systems and practices; in smooth running as well as enhancement of centralized HR process operations, and in alignment of the same with business operations

Efficient in designing and executing performance management programs, in implementing annual compensation and benefit plans, and in driving reward and recognition schemes along with communicating them across organization at all levels

Experienced in manpower planning & integrated talent management with demonstrated skills in recruitment, along with other corporate HR related functions viz. interviews, on-boarding, induction, onsite / global inclusivity, advancement planning, redressal issues, communication calendars, exit interviews, etc.

Skilled in maintaining effective employee relations with staff across all levels on day to day matters through career counselling, role enrichments, feedback sessions & settlement proceedings; effective in enabling / empowering employees to voice their opinions / grievances on a common platform.

MAJOR ACCOMPLISHMENTS ACROSS TENURE

Received award for best performance 2015-2016.

Received award of excellence for Credit of initiating and preparing SOP (Standard Operating Procedures) Manual for Wipro in 2012

Awarded Best Performer at Wipro for three years consecutively from 2011-12, 2012-13, 2013-14

Successfully reduced attrition from 22% to 8% within a span of one year at Wipro

Successfully over achieved recruitment targets for 4 years consecutively for fiscal years 2010-11, 2011-12, 2012-13, 2013-14, while leading the International hiring team at Wipro

Successfully reduced hiring cost by 30% through establishing a sourcing engine for International Hiring

CORE COMPETENCIES

Performance Management/ Talent Engagement and Development Expertise in Confirmatory +Interim + Annual Appraisals including formulation of guidelines, normalization exercise, bell curve and compensation planning

Effectuating the Performance Management System including driving Performance Appraisal closures

Employee Welfare

Organizing various events and awareness programmes, aimed at enhancing the sense of bonding and oneness amongst the employees

Recruitment and Staffing

Assessing and identifying business requirements along with preparation of job descriptions

Guiding and mentoring the sourcing team, as well as ensuring sourcing of right resumes

Overseeing functions pertaining to head hunting and market mapping

Interviewing and closing the final offers apart from ensuring back ground verifications

Looking after candidate engagement and joining

OD Interventions (New Systems & Policies)

Defining plans, policies and strategies for greater organisational effectiveness and resource utilization; developing & implementing strategic HR policies aligned with long-term business plans of company

Implementing systems and maintaining an achievement & accountability oriented culture

Training & Development

Identifying the training needs, both technical and non technical, in consultation with department heads.

Counselling employees for career road map program

WORK EXPERIENCE

Dec’08-Present: Wipro Technologies, as Senior Manager - Human Resources, Toronto Canada

Conducting various OD interventions like New Manager Assimilation, One on Ones, All hands meet, etc.

Ensuring successful completion of appraisal cycle for close to 1200 employees

Responsible for designing people solutions and advisory in outsourcing deals

Designing and implementing plans for review and development of talent

Consistently striving towards achieving a target for attrition reversal

Monitoring business engagement, managing the sourcing team for Canada/US including headhunting, market intelligence and market mapping

Managing the activities of a team of 15 members for International Hiring, spread across geographies of USA, Canada, Europe, Asia, Africa and Middle East

Playing a lead role in executing strategic hiring for 2 of the biggest service lines and Leadership Positions

Tracking Cost Control, Joining Ratio, Source Mix and interfacing with vendors while ensuring delivery of suitable resumes within Turn Around Time

Successfully designed and implemented SOP for Wipro which was appreciated and is in use across Wipro Infotech, and which won me the award of excellence in 2012

Swiftly reduced attrition from 22% to 8% within a span of one year in 2 of the biggest accounts in Canada

Effected a 15 point increase in employee satisfaction ratings by timely addressing of their concerns

Successfully executed more than 50 engagement activities across global geographies

Meticulously developed feedback process, currently in use in Wipro, for evaluating the quality of a hire

Effectively led efforts to implement Abort control process

Dexterously mapped and conducted closures within Stipulated Time Period prescribed, in spite of working on senior level requirements and highly niche skills, etc.

Aug’04-Dec’08: HFCL Infotel Limited (Videocon Mobile Communications Ltd., India) Assistant Manager-Human Resources

Successfully led the merger of HFCL Infotel Limited with Videocon Mobile Communications Ltd. in 2008

Skilfully handled a team of 6 members and oversaw the performance management of 1800 employees

Successfully reduced the attrition levels by 20% through ensuring timely addressing of employee concerns

Led the recruitment team of 3 in India to close over 100 positions in a year

Played a stellar role in creating the retention policy, in initiating the new OD interventions like Open House with CEO, Contests and Employee Engagement Initiatives, etc.

Swiftly brought down discrepancies at a zero level

Spearheaded and created a committee and a fund for philanthropic activities

Successfully closed critical positions like CTO/CIO, as well as various other leadership positions

ACADEMIC PROJECTS

A project with society for promotion of I.T. (Department of Information Technology, India) on the kind of workforce available in Chandigarh for I.T. & I.T.E.S Industry-2003-04

Project on effectiveness of Performance Appraisal System at Punjab Tractor Ltd., India-2003-04

Study of Effectiveness of Manpower Planning in Astriesk Electronics Pvt. Ltd., India-2003-04

WORKSHOPS/ TRAININGS ATTENDED

Psychometric Testing and Interviewing skills at Mantrana, Delhi, India- 2007

2 days Workshop on Self Empowerment at Wipro, USA-2014

2 days Sales Talent Predictor Assessment at Wipro, USA-2015

Interview Skills Certification Program at Wipro, India-2009

2 days Advance leadership program at Wipro, USA-2013

Team Management Workshop at Wipro, India-2010

EDUCATION

MBA (Major HR/Minor Marketing) -University Business School, Punjab University, Chandigarh (India)-2004

B.Sc. - Medical –Punjab University, Chandigarh (India)-2001

VOLUNTARY ASSIGNMENTS

Associated with various NGOs

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