Gregory K. Thornton
***** ********* *****, *****, ** 33625 Ph. 813-***-****
***********@*****.***
Career Objective: Find rewarding employment that can benefit from my skill set and can appreciate the hardworking individual that places a priority on doing an outstanding job for the company and their customers.
Leadership
I have held numerous leadership positions including managing medium to large employee groups for Verizon, Inc. The Position’s responsibilities including hiring, overseeing day to day operations, dealing with union issues, scheduling, and maintaining budget objectives. I have also trained new business and sales employees on appointment setting, sales techniques, phone etiquette, and follow-up. I am currently in a supervisory position at MacDill AFB Appointment Line for the 6th Medical Group.
Teamwork
I pride myself on being a great communicator and have demonstrated such by my inclusion in inter – company projects to redefine work process flows. I have also been a corporate trainer for Alltel and Verizon Wireless for new hire employees.
Technical Skill
My various technical positions include Software Engineer for Stored Program Controlled Switches (Central Office call routing). I have performed technical devise training for new equipment launches for Verizon Wireless and Alltel. I am proficient in all Microsoft applications. I have received a Technical Associates Degree from Verizon for skills learned on the job combined with applicable required college courses.
Education- 35 years’ work experience, B.A. in Business Administration (MIS) from St Leo University, St. Leo, FL. Graduated Magna Cum Laude
WORK HISTORY
Assistant Team Lead Appointment Setter
Back up to Supervisor 7-9 employees providing training, scheduling and expertise to the appointment line at MacDill AFB, FL. Set medical appointments for military active duty and retired personnel at military facility.( 6th Medical Group) July 2 2016 to Present
Team Lead Appointment Setter
Supervised 7-9 employees providing training, scheduling and expertise to the appointment line at MacDill AFB, FL. Set medical appointments for military active duty and retired personnel at military facility.( 6th Medical Group) Sept 22, 2015 to July 1, 2016
Appointment Setter
Mindleaf Technologies, Inc. MacDill AFB, FL. Set medical appointments for military active duty and retired personnel at military facility. (6th Medical Group)
Supervisor: Mary Nadeau - 813-***-****. Feb 19, 2013 – Present.
Retail Sales Representative
I perform sales and service for wireless products in a retail environment I handled customer traffic in a variety of wireless needs to include trouble shooting, repair, programming and customer education. I used several computer systems /programs to update and enhance customer’s needs.
Supervisor: Mahmudal Hasan – 214-***-**** June 2011- Apr 2012 Verizon Wireless May 2006– March 2007 Alltel
Retail / Business Sales Trainer
I performed class room instruction for new hire employees in sales, corporate processes, wireless devices, and business policy in the wireless retail environment. I trained new business reps in appointment setting for the new SFA.
Supv: Matthew Braden 614-***-**** March 2007-June2011 Alltel/Verizon Wireless
Customer Service Representative - Call Center
I answered in-bound calls for customers wanting to disconnect service saving customers from leaving company.
Supervisor – Anna Segovia April 2005 – May 2006
Manager
Data Base Management I provided network software updates for 6 states, supervising 40 employees, handling all union and management issues.
Business Response Provisioning Center: Supervised up to 120 employees covering 6 states for Special Service Circuit Design. I managed administrative employees in call center environment utilizing the ACD Pinnacle for the design group.
E911 Database Management I managed the address verification for the Eastern United States in Verizon owned footprint. I used the following systems NOCV, TAS, AAIS, SPY and other Verizon in-house programs. 1998-2003