Desktop Support Technician

Tim Kruse

Garland, TX 214-***-****

***********@*******.*** https://www.linkedin.com/in/tim-kruse

Summary

I have grown to enjoy the responsibilities of providing exceptional end user service to all level of users in an enterprise-sized environments which challenges me to be organized, diligent to understand the complexities within the environment, and to be a team builder.

Core Qualifications

Service Level Agreement maintenance

Microsoft Certified Desktop Support Technician (MCDST), Enterprise Support Technician

Warranty repair certification

Apple Certified Macintosh Technician

IPad, Dell, Hewlett Packard, Lenovo tablets, laptops, desktop

Professional Experience

Team Lead, as Essintial Enterprise Solutions to Verizon 5/2005 – January 31, 2017

Create technical documentation to guide techs in a complex enterprise sized environment.

Complete additional certifications to provided new services as requested.

Training and support provided to Techs who brought in to work large PC upgrade projects.

Team Lead, as Essintial Enterprise Solutions, to Nortel & Hewlett Packard 9/2008 - 3/2011

Essintial requested that I move out of Verizon and over to Nortel. Within about 8 months Essintial raised my status to the Desktop Support Lead Tech over the Nortel program.

Taking on additional responsibilities as designated by the Program Manager to tracking more than 20,000 assets as 6 major Nortel offices, and daily end user support.

Worked directly with technicians to raise metrics at six major HP sites to an A rating.

Received accolades by both Essintial and HP Global Program manager for personal performance to ensure an A rating for the Service Level Agreement to end of the contract agreement.

Desktop Support, representing CDI and The Kemtah Group to Hewlett Packard 12/2000 – 5/2005

Provided desktop support services and warranty repairs for end users. The contract’s performance won additional business to provide support to the HP Education department.

Configuring PCs and servers using Altiris or HP UX star burst servers, running HP UX scripts.

Desktop Support, as DAOU, AIC Systems, and Cyberdine to Texas Health Resources 4/1998 – 12/2000

Provided standard desktop support services and warranty repairs for end user community.

EDUCATION

Bachelors of Science: MIS (Management Information Systems) Ambassador University,

Big Sandy, TX, 1997

Tim Kruse

Garland, TX 214-***-****

***********@*******.*** https://www.linkedin.com/in/tim-kruse

Technologies

Microsoft Certified Desktop Support Technician (MCDST), Enterprise Support Technician, Microsoft Office 2010, 2011, 2013, 2016, Office 365, MCP, MCSE

CompTIA MCP+I, Network +, A+

Apple ACMT 2016 – Apple Certified Macintosh Technician, jamf mobile management, iPad, iPhone

Warranty Parts certified on servers and PCs for Dell, HP, Lenovo, Apple Macs

Ghost, Altiris, other proprietary imaging suites

UEFI Secure Boot, Legacy Boot

Parallels, Oracle VM Virtual Box

Sophos disk encryption, Microsoft file encryption

Online training at Linux Academy, Microsoft Virtual Academy, W3School

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