Customer Service High School

Brittne Stancil

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CUSTOMER SERVICE REP / 10 YEARS' EXPERIENCE IN CALL CENTER SETTINGS

Polished, professional customer service rep offering:

10 years of experience providing customer support in busy call center environments for public utility and insurance industry employers.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Skill Highlights

Family and patient education

Time management proficiency

Case management expert

Inbound/ Outbound Calling

Clerical Proficiency

Outstanding communication skillfulness together orally as well as written by the great skill of executive and display skills.

Expert in computer office packages such as MS word, MS excel, MS access, MS outlook.

EXPERIENCE

Package Handler

United Parcel Services, Houston TX

11/2016-2017

Unloaded/Loaded trailers.

Scan, Print, and apply tracking labels.

Imprinting

Customer Service Representative

Education Sales Management, Denver, CO.

03/2013-2016

Handle customer inquiries, complaints and educational requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in education.

Key Accomplishments:

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Student Loan Consolidator Representative

NelNet Student Loans, Denver, CO.

04/2003-2005

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for student loans, and private loans for parents; used consultative selling techniques to provide leads for telesales personnel.

EDUCATION

General Studies, 2005

George Washington High School, Denver, CO

B.A Speech-Language Pathology, 2011

Southern University, Baton Rouge, LA

M.A Early Childhood Education, Present

Grand Canyon University, Phoenix, Arizona

ACCOLADES AND INVOLVEMENTS

American Association of Speech-Language Pathologists 2008-Present

Boys and Girls club Volunteer 2009-2011

Project Hope Volunteer 2011- Present

George Washington High School Dance Team 2001-2005

George Washington High School Student Services President 2002-2005

Speech-Language Pathologist Aid 2010 to 2011:

Mid-Town Speech Clinic, Baton Rouge, LA

Responsible for developing an individualized plan of care, tailored to clients' needs, for those who have speech disorders, such as fluency problems, stuttering, inappropriate pitch, and/or swallowing problems.

Assistant Speech-Language Pathologist, 2009 to 2011:

Awards

Southern University and A & M College Dean’s List Spring 2008

Southern University and A & M College Dean’s List Spring 2010

AVAILABILITY

OPEN TO ANY SHIFT

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