Customer Service Manager

PROFILE

Administrative professional and Human Resources Generalist with 17 years progressive experience managing personnel administration services for federal organizations with up to 1500 employees. Effective in individual and team assignments. Recognized for success in developing collaborative relationships with supported communities and providers of services.

CRITICAL SKILLS

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•Secret Security Clearance

•Microsoft Office Suite 2010

•Benefits Administration

•Payroll

•Personnel Assignments

•Database Management

•Collaboration

•Data Analysis

•Problem Solving

•Customer Service

PROFESSIONAL EXPERIENCE

Western International Gas & Cylinder Bellville, TX June 2015-Nov 2015

•Served as the boots and uniform coordinator for the corporate plant and 6 other plants within the United States.

•Verify database input for boots and uniforms for issuance and deissue

•Assisted in the hiring processing by ensuring the conditional offer packages were complete

•Maintained manual personnel files for all employees within the local and distant plants

•Ensured employees had access to ADP for selecting, changing their benefit elections and printing off pay statements as well as changing any banking information.

•Assigned new hire training for newly hired employees.

•Updated evacuation roster for the local plant in case of any emergencies

•Ensured any and all changes for employees transfers, terminations, hires, pay increases were submitted to higher headquarters for processing

United States Marine Corps Jun 1997-Jan 2015

Administration Manager Camp Lejeune, NC May 2012-Nov 2014

•Supervise, train and evaluate the performance of employees providing administrative support for 140 personnel

•Oversee the planning, execution, and settlement of travel arrangements for executive staff

•Verify database input effecting leave, payroll, medical and dental benefits for assigned personnel

•Ensure a positive work environment and prompt, courteous assistance for customers

•Maintain manual and electronic filing systems for personnel records, general correspondence, and documents with historical relevance

•Administrator for the personnel awards/recognition system

Personnel Manager Indianhead, MD Aug 2009-May 2012

•Responsible for the welfare, training, and daily operation of all new join, customer service and managerial offices.

•Supervise and assist in the preparation, routing, and follow-up of correspondence routed to and from section managers to Executive Managers.

•Served as the protocol officer to the Executive and Senior managers.

•Equally effective working independently and in cooperation with others in training over 199 Marines

•Diligently works to ensure staff are focused and striving for the whole goal of a company.

Administration Manager Camp Lejeune, NC Jun 2008-Aug 2012

•Supports management by providing human resource advice, counsel, and decisions; analyzing information and applications.

•Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating, and enforcing organization values

•Update job knowledge by participating in meetings and educational opportunities; reading professional publications, maintaining personal networks; participating in professional organizations

•Served as the debt management monitor in the settling of overpayments for travelers who didn’t pay their travel debts.

•Ensure managers and staff were aware of information from higher through daily monitoring and distribution of messages/email notices.

Headquarters Company, 4th Marine Regiment, Okinawa, JA Sep 2003- Jul 2006

Administration Clerk

•Review source documents provided by applicants and verify eligibility using various computer databases.

•Discuss the level of health care and other entitlements available to eligible personnel issued ID cards.

•Military Identification Card administrator serving as the verifying official for the eligibility and issuance of identification cars to personnel needing them based on their assigned duties.

•Setup up training for subordinates to pass on new training aids and procedures for issuing identification cards limiting the amount of errors on processing them.

•Prevent the misuse or misappropriation of Rapids computer terminals and report all such violations

School of Infantry, Camp Pendleton, CA Mar 2000-Sep 2003

Personnel Assignments (orders clerk)

•Advised travelers of moving process upon relocating to different areas.

•Submitted for travel advances to alleviate any hardships for travelers upon them relocating to a new location.

•Verify customer and order information for correctness, checking it against previously obtained information

•Direct specified departments or sections to prepare and ship orders to designated locations

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1st Battalion, 1st Marine Regiment, Camp Pendleton, CA Dec 1997-Mar 2000

Administration Clerk

•Served as the go to guy for service record book maintenance and files and correspondence for records

•Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities

•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

•Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures[1]

EDUCATION

Student, Bachelor of Arts, Criminal Justice Administration, Phoenix, AZ

Associates of Arts, Education Para Professional, Kaplan University, Ft Lauderdale, FL

Personnel Administration Managers, Camp Lejeune, NC

Intermediate Personnel Administration Course, Camp Lejeune, NC

Personnel Administration School, Camp Lejeune, NC

Diploma, Sealy High School, Sealy, Texas

RECOGNITION

2008, Recognized by executive leadership for professional achievement managing personnel records and financial compensation of Iraqi citizens providing services for the police force and interim government

VOLUNTEER WORK

2016 Volunteer Coach within the Woodlands YMCA during the 2016 Youth Winter Basketball Season

2014 Volunteer Coach within the Jacksonville Recreation and Parks Department during the 2014 Youth Basketball Season

2009 Volunteer Coach within the Jacksonville Recreatio6n and Parks Department during the 2009 Youth Basketball Season

2009 Spring Special Olympics Games Sponsor and Event Manager for children and adults with

intellectual disabilities or closely related developmental disabilities

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