Customer Service Office Assistant

HELEN CHAN

*** ***** *** ****** *** #* Alhambra, CA 91801 626-***-**** ********@*****.***

CAREER OBJECTIVE

Seeking Office Assistant position to utilize keen accounting and cashiering experience as well as multilingual skills in order to contribute to the organization’s mission

SKILLS

Fluent in Cantonese, Conversational Mandarin, Chao Chow, Cambodian, and English

Proficient in Windows PC, Mac OS X, Internet, and types 50+ wpm, 10 key 10,000

Proficient in Microsoft Word, Excel, & PowerPoint

Trained in bookkeeping, cash handling, and customer service

EXPERIENCE

HSBC Bank Alhambra, CA Nov 2014 -Present

Branch Customer Service Representative (Part-Time)

Processed transactions such as deposits, withdrawals, transfers, checks cashing, credit card payments, mortgage payments, cashier checks, close accounts, mail in deposit, night drop deposit, answered phone, and customer service to sell products.

Freelance Interpreter Los Angeles, CA Dec 2011 – Nov 2014

Interpreter (On Call)

Assisted clients in interpreting the application and processes for social security, disability, employment, childcare, attorney office and doctor clinic, etc.

Aided patrons in completing legal and medical forms of all categories

Regal Medical Group Northridge, CA Jun. 2013 – Aug 2014

Member Advocate

Advocate members at their homes or by phone about Medi-Connect Health Care, write reports and referred to different departments concerning the members’ needs or helps, and translated in different languages as needed.

Farmers Insurance Credit Union Los Angeles, CA Jun 2008– Jun 2012

Bank Teller

Processed transactions such as deposits, withdrawals, transfers, loan payments, stop payments, opened and closed accounts, and customer service to sell products, etc.

Alhambra School District Alhambra, CA Jan 2005-Jan 2008

Office Assistant Clerk

Assisted adults with inquires, registering for classes, and Chinese interpretation

Performed office tasks including data entry, managing databases, creating documents, and filing

Coordinated incoming and outgoing communications and phone calls

EDUCATION

East Los Angeles College Los Angeles, CA Jan 2003 – Jun 2006

Associates Degree in Accounting, Quick Books Pro Certificate GPA: 3.86

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